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Reviews of Insail Hotels - Railway Station Guangzhou

3 out of 5
Insail Hotels - Railway Station Guangzhou
Floor 9-12, Jingdu Builing, No.197, Zhanqian Road, Yuexiu District, Guangzhou, Guangdong

Reviews

6.2
Rating 10 - Excellent. 6 out of 40 reviews" "
Rating 8 - Good. 10 out of 40 reviews" "
Rating 6 - Okay. 12 out of 40 reviews" "
Rating 4 - Poor. 6 out of 40 reviews" "
Rating 2 - Terrible. 6 out of 40 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

10/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 13 nights in Nov 2019
Response from coco on 28 Dec,2019
Thank you for your favorable comments. Xiaoying hopes to serve you in the best condition and looks forward to coming again so that the guest officer can experience Xiaoying's full heart.

8/10 Good

Marina

Liked: Cleanliness, property conditions & facilities, room comfort
Could have given more point except for the start..
The hotel was great and near alot of places I wanted to go to. However as I was arriving from another country I had 3 suitcases and the porter/concierge refused to help me lift my suitcases onto the hotel trolley to take to my room despite several requests from the reception lady. She begged him but he would not budge preferring to look at his phone. Eventually she helped me to the lift the bags and I had to drag them up to the 11th floor and there the ladies making the rooms helped me to my room. So disappointed. Otherwise my experience at this hotel was lovely.
Stayed 6 nights in May 2018

8/10 Good

Marinda

Liked: Room comfort
Disliked: Cleanliness
Value for Money
We have been staying at this hotel for many years.... and will go back again. It is good value for money near the markets and friendly staff....
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice locale for shopping
It was in a great location for shopping. Wifi was non existent.
Stayed 2 nights in Nov 2017

8/10 Good

JOSEPHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Room is clean and big. I took the business room and it was good.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vlue for Money
Good for Business

6/10 Okay

Charlyn lui

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

4/10 Poor

Daniel, U.S.A

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness of room
A lot of crockroaches inside the room, the bathroom is dirty.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
great location but..
Great location, very convenient if you are going around guangzhou railway station. Bed is comfortable. We encounter 2 different team of receptionist. check in unpleasant but check out staff and the manager is very helpful. Room and bed ok, but bathroom is old and not well taken care of, a big negative even when compared to all the other positives like location and spacious room

6/10 Okay

RG

Disliked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
low class hotel that guangzhou ppl will not stay
Service is very bad. Room just decent. The hotel is far much cheaper to book direct from there than to book thru hotel.com . According to a taxi driver over at guangzhou, he say that what we pay for we can stay somewhere far better which he say are call the 7 chains inn something ... 200 rmb per night. N this is a hotel that even they themselves will not stay . How bad n absurd can this be? Bad experience truly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
YingShang Hotel Railway Station South
First room that gave me was terrible ,complete dirty carpet especially. As well the washroom was filthy and towels had long hair inside . Seems to be room was used before .

6/10 Okay

Lulu

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not 3 star.
Bed was very hard and springs coming through. Hardly anything in the room (no bottle opener or spoons / forks). Staff were not very friendly. Leaking taps, everything looked old and used. Have to walk up stairs to get to the hotel floor which sucks. Close to metro station which is good and lots of clothes shopping close by. For the money though, it's not worth the asking price and there is better & more affordable accommodation near by.

8/10 Good

clarie, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strategic and reasonable price
near to the underground wholesale fashion market.. walking distance to guangzhou railway station and bus station where you can take bus to other state.... very strategic location highly recommended

4/10 Poor

umi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kiki

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service by Mr Guo (Asst Mgr)
Excellent customer service by Mr Guo, assistant manager on duty. He remembered all our requests. Thumbs up! Will definitely stay at YingShang on my next business trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from coco on 28 Dec,2019
Thank you for your favorable comments. Xiaoying hopes to serve you in the best condition and looks forward to coming again so that the guest officer can experience Xiaoying's full heart.

10/10 Excellent

jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
予約したホテルは綺麗でした。毎日部屋も掃除してくれて満足しました！
Stayed 3 nights in Oct 2019
Response from ホテルの社長補佐 on 1 Nov,2019
尊敬するお客さん:こんにちは 申し訳ありませんが、ご不快なチェックイン体験をお届けします。接客ホテルにチェックインしたときにサービスや施設に不満があったら、いつでもホテルのフロントに電話して、あなたが直面した問題をフィードバックしてください。私たちは必ず問題を解決するために全力を尽くします。 できれば火にチャンスを迎えてほしいのですが、次のチェックイン時には、もっと良い歓迎会を知っているはずです

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

2/10 Terrible

미라클, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
중국에서 가장 작은 방의 호텔
위치적으로는 괜찮으나 룸이 너무 협소하여 둘이 있어도 움직일 공간이 부족한 호텔. 작다고 소문난 일본의 호텔과 비교해도 더 작음
Stayed 1 night in Apr 2018

2/10 Terrible

Luciano

Disliked: Cleanliness, staff & service, property conditions & facilities
Péssimo hotel
Péssimo hotel! Não falam inglês, banheiro tem odor de banheiro público, o ralo sai um mau cheiro terrível que deixa o quarto podre, o chão do quarto também é sujo e elas não limpam, o que presta é somente a localização pois de resto mais nada!
Stayed 6 nights in Mar 2018

2/10 Terrible

Chi Wai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
失望，極之失望。
那麼多次用Hotel.com訂酒店，今次為最失望的一次。第一是我訂的是大床房，但到我上到房時發現是兩張單人床的房間。打去大堂問，他們竟然跟我說大床房都給別人了，沒辦法。第二是我訂的是商級商務房，但他們明顯是給了最普通的房間我，還說什麼自動升級了，照片也可以看到啊！！第三是廁所的味道。。。這個不用解釋了吧。反正今次是我最難忙最可怕的一次住宿經驗。

10/10 Excellent

HANGJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주소만 정확하면 더 좋을 듯.
주소를 정확히 해 주세요.. 호텔스닷컴에 나온 주소를 네비게이션으로 찾아가보니.. 정 반대 방향으로 안내하더군요... 정확한 위치는.. 광주역 길건너 맞은편으로 계속 직진하면 우측에 나옵니다.. 약 5~10분 정도 거리.. 이게 제일 아쉬웠음.
Stayed 1 night in Aug 2017

4/10 Poor

barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不會再住迎商酒店
不會再住迎商酒店, 原本訂左雙人床, 去到說沒有雙人床房和說我訂的是2張單人床,但當我再強調我訂的是雙人和訂單顯示雙人床房, 突然又說有雙人床房...而且房間廁所很骯髒, 廁所板又是壞的 另外, 跟清潔說好不用打掃和門口掛了牌, 結果還是有人進房... 十分失望

10/10 Excellent

Umut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from coco on 28 Dec,2019
Thank you for your favorable comments. Xiaoying hopes to serve you in the best condition and looks forward to coming again so that the guest officer can experience Xiaoying's full heart.

4/10 Poor

미스터, 중국

Disliked: Cleanliness, staff & service, property conditions & facilities
그냥 그래요
위치 좋은 거 빼고, 다 평범합니다. 문제는 와이파이가 제대로 안 됩니다.출장가시는 분들은 와이파이 잘 안되는 거 유념하고 가시길.....

2/10 Terrible

菲, 香港

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
一定不會到再到這間酒店 !!
在中國大陸住過很多平價酒店，第一次被酒店員工偷錢，我巳經投訴了，所以我以後一定不會到這間酒店的 !!!!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

6/10 Okay

autoset

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Amena, Bangkok

Liked: Cleanliness, property conditions & facilities, room comfort
It's a good hotel
In overall everything is ok. I like here because it's close with market fashion shop wholesale. But wi-fi here is not good and the officer at lobby cann't speak well in English. Room and view is good!

6/10 Okay

Verified traveller

Disliked: Cleanliness

6/10 Okay

Taavi, Macau

Liked: Cleanliness, room comfort
Disliked: Staff & service
hea asukoht
hotelli tuba oli korralik ja puhas, magada oli mugav, konditsioneer toimis, toateenindus aeglane aga toimis, ehk et odavama ja lihtsama taseme hotell, piirkond oli hea, igale poole taksoga suhteliselt lühike distants,taksopeatus oli 5minuti jalutuskäigu kaugusel, hotelli ligidal on ka GuangZhou Railway Station ehk et alternatiivina taksole rong. Hotelliteenindajad ei räägi inglise keelt, kuid kui prinditud broneering kaasas kus tekst ka hiina keeles, siis önnestus ilusti hakkama saada.

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

yr

Liked: Room comfort
기차역과 지하철역이 매우 가깝습니다.가격대비 서비스 만족합니다.와이파이는 로비에서만 가능하기 때문에 이점은 조금 불편합니다.

8/10 Good

캔톤페어참관

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
광저우 기차역(화차장)과 도보 10분
가격대비 서비스와 청결도는 만족 합니다.주변은 패션 재래시장이라 매우 지저분하지만, 광저우의 기차역(화차장), 지하철역과 매우 가까워 다른곳으로 이동하기 편리합니다.1층의 작은 가게(편의점?)도 매우 유용합니다.