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Mandarin Oriental Guangzhou

Photo gallery for Mandarin Oriental Guangzhou

Exterior
Outdoor pool
Outdoor pool
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Mandarin Oriental Guangzhou

Mandarin Oriental Guangzhou

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510620

Explore the area

  • Popular LocationTianhe Stadium8 min walk
  • Popular LocationGrandview Mall9 min walk
  • Popular LocationTaikoo Hui7 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)28 min drive

Room options

About this area

Guangzhou

Located in Tianhe neighbourhood, Mandarin Oriental Guangzhou is connected to a shopping centre. Guangzhou Opera House and Guangdong Museum are cultural highlights, and some of the area's attractions include Guangzhou Zoo and Southern China Botanical Garden. Travelling with kids? Consider Big Hippo Water World, or check out an event or a game at Tianhe Stadium.

What's nearby

  • Tianhe Stadium - 8 min walk
  • Grandview Mall - 9 min walk
  • Guangzhou Library - 2 min drive
  • Taikoo Hui - 7 min drive
  • Guangdong Museum - 13 min drive

Getting around

  • Guangzhou Railway Station - 7 min drive
  • Shipaiqiao Station - 7 min walk
  • Baiyun International Airport (CAN) - 28 min drive

About this property

Mandarin Oriental Guangzhou

5-star luxury hotel located in Tianhe
At Mandarin Oriental Guangzhou, you can look forward to a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage, a facial or a body scrub at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Chinese cuisine and garden views. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a garden and a library.
Other perks include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Smoke-free property, a reception hall and multilingual staff
  • Massage treatment rooms, a computer station and free newspapers
  • Guest reviews speak highly of the helpful staff and location
Room features
All 263 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning. Guests reviews say good things about the size rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 46-inch LCD TVs with premium channels
  • LED light bulbs, free infant beds and coffee/tea makers

Awards and affiliations

Mandarin Oriental Guangzhou is listed in the 2015 Condรฉ Nast Traveller Hot List.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 120 per night), Wired Internet (surcharge)
  • Available in some public areas: WiFi (CNY 120 per night), Wired Internet (surcharge)

Parking and public transport

  • Uncovered self parking on site (CNY 360 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: CNY 228 for adults and CNY 114 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Jiang by Chef Fei
  • Ebony
  • The Taikoo Lounge
  • The Mandarin Cake Shop
  • The Loft

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (18722 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 46-inch LCD TV
  • MP3 dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 4 2022 to December 31 2022 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 4 November to 28 February:
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CNY 933 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 10 lbs/4.5 kg)
Pets cannot be left unattended
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 228 for adults and CNY 114 for children (approximately)
  • Fee for in-room wireless Internet: CNY 120 per night (rates may vary)
  • Fee for in-room wired Internet: CNY 120 per night (rates may vary)
  • Fee for wireless Internet in public areas: CNY 120 per night (rates may vary)
  • Fee for wired Internet in public areas: CNY 120 per night (rates may vary)
  • Uncovered self-parking fee: CNY 360 per day
  • Pet fee: CNY 933 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CNY 408.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guangzhou Mandarin Oriental
Mandarin Oriental Guangzhou
Mandarin Oriental Hotel Guangzhou
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Guangzhou
Mandarin Oriental Guangzhou Hotel Guangzhou

Frequently asked questions

Does Mandarin Oriental Guangzhou have a pool?

Yes, this property has an outdoor pool and a children's pool. The swimming pool will be unavailable from November 4 2022 until December 31 2022 (dates subject to change).

How much does it cost to stay at ?

As of 28 Nov,2022, prices found for a 1-night stay for 2 adults at on 29 Nov,2022 start from S$321.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental Guangzhou pet-friendly?

Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 10 lbs per pet. There's a fee of CNY 933 per pet, per stay. Service animals are exempt from fees.

How much is parking at Mandarin Oriental Guangzhou?

Self-parking is available for CNY 360 per day. Limited spots are available.

What time is check-in at Mandarin Oriental Guangzhou?

Check-in is from 3:00 PM - noon. Late check-in is available during limited hours.

What time is check-out at Mandarin Oriental Guangzhou?

Checkout is at noon.

Where is Mandarin Oriental Guangzhou located?

This family-friendly Guangzhou hotel is located in the shopping district, within a 10-minute walk of OneLink Walk, Grandview Mall and Tianhe Stadium. Tee Mall and Zhongtian Shopping Mall are also within 15 minutes. Shipaiqiao Station is 7 minutes by foot and Tianhe Sports Center Station is 10 minutes.

Can I cancel my reservation for free at Mandarin Oriental Guangzhou and receive a full refund?

Yes, Mandarin Oriental Guangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental Guangzhou cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.4

Exceptional

Rating 10 - Excellent. 145 out of 194 reviews" "
" "10 - Excellent 75%
Rating 8 - Good. 39 out of 194 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 7 out of 194 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 1 out of 194 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 2 out of 194 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.2/10

Staff & service

8.5/10

Amenities

9.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

4/10 Poor

Verified traveller
Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Have to say this was terrible experience for staying at this โ€˜โ€˜LUXURY HOTELโ€™โ€™ Parking definitely is a huge pain and whatโ€™s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check in Hotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didnโ€™t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify. Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
Stayed 1 night in Jul 2021

10/10 Excellent

Soffia
Stayed 3 nights in Sep 2020

10/10 Excellent

Ka Lun
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff called Allan is excellent and he is extremely helpful. Very polite and very good services
Stayed 1 night in Dec 2019

10/10 Excellent

shi
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly! Convenient location.
Stayed 3 nights in Dec 2019

10/10 Excellent

SIN LING
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

PARVIZ
Stayed 2 nights in Dec 2019

10/10 Excellent

jose
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

HT, Vancouver
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and conveniently located. The room was beautiful as well!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller
Stayed 2 nights in Oct 2019