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Shangri-La Guangzhou

Photo gallery for Shangri-La Guangzhou

Exterior
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Horizon Deluxe, Basic Room, 2 Single Beds, River View | Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk

Overview of Shangri-La Guangzhou

Shangri-La Guangzhou

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
1 Hui Zhan Dong Road, Hai Zhu District, Guangzhou, Guangdong, 510000

Guests rated this location 8.0/10 - Very good

Explore the area

  • Popular LocationCanton Fair Complex9 min walk
  • Popular LocationPazhou Pagoda2 min drive
  • Popular LocationRedtory Art and Design Factory6 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)49 min drive

Room options

About this area

Guangzhou

Located on the waterfront, Shangri-La Guangzhou is in Haizhu neighbourhood and is connected to the convention centre. Guangdong Overseas Chinese Museum and Guangdong Museum are cultural highlights, and some of the area's attractions include Guangdong Science Center and Grand World Scenic Park. Travelling with kids? Consider Southern China Botanical Garden, or check out an event or a game at Canton Fair Complex. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Guangzhou travel guideOpens in a new window
Map

What's nearby

  • Canton Fair Complex - 9 min walk
  • Pazhou Pagoda - 2 min drive
  • Zhujiang Park - 5 min drive
  • Tianhe Park - 5 min drive
  • Redtory Art and Design Factory - 6 min drive

Getting around

  • Canton Fair Complex East Tram Stop - 5 min walk
  • Guangzhou East Railway Station - 24 min drive
  • Baiyun International Airport (CAN) - 52 min drive

Restaurants

  • 六合茶居 - 20 min walk
  • 麦当劳 - 4 min drive
  • 麦当劳 - 7 min walk
  • 香格里拉大堂酒廊 - 19 min walk
  • 妙趣咖啡厅 - 19 min walk

About this property

Shangri-La Guangzhou

5-star luxury hotel located in Haizhu
You can look forward to a return airport shuttle, a poolside bar and a corner/local shop at Shangri-La Guangzhou. Indulge in a hot stone massage, a body wrap and a body scrub at The CHI Spa, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature Thai cuisine and garden views. Yoga classes are offered at the 24-hour health club; the property also has shopping on site, mini golf and a cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool and an indoor pool, with a waterslide
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and a free local area shuttle
  • Bike hire, an outdoor tennis court and an electric car charging station
  • Guest reviews say good things about the pool, helpful staff and overall condition
Room features
All 704 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and separate baths/showers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

Arabic, Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 243 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • SE Asia Kitchen & Bar
  • Wok Too Cafe
  • RIBS
  • Nadaman
  • Summer Palace

Things to do

  • 24-hour health club
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (24111 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

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Hot tub
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Guest rating 4+
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5 star
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Hotel
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Business-friendly
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Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 243 per person
  • Airport shuttle fee: CNY 750 per vehicle (one-way)
  • Rollaway bed fee: CNY 408 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guangzhou Hotel Shangri-la
Guangzhou Shangri-la
Guangzhou Shangri-la Hotel
Hotel Shangri-la Guangzhou
Shangri-la Guangzhou
Shangri-la Guangzhou Hotel
Shangri-la Hotel Guangzhou
Shangri La Guangzhou
Shangri La Hotel Guangzhou
Shangri La Guangzhou
Shangri-La Guangzhou Hotel
Shangri La Hotel Guangzhou
Shangri-La Guangzhou Guangzhou
Shangri-La Guangzhou Hotel Guangzhou

Frequently asked questions

Does Shangri-La Guangzhou have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 25 Mar,2023, prices found for a 1-night stay for 2 adults at on 2 Apr,2023 start from S$199.5, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Guangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Guangzhou?

Self-parking is free at this property.

What time is check-in at Shangri-La Guangzhou?

Check-in is from 2 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Shangri-La Guangzhou?

Checkout is at noon.

Does Shangri-La Guangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 750 per vehicle applies.

Where is Shangri-La Guangzhou located?

This family-friendly Guangzhou hotel is located on the waterfront, within 1 mi (2 km) of Canton Fair Complex and Pazhou Pagoda. Redtory Art and Design Factory and Tianhe Park are also within 3 miles (5 km). Canton Fair Complex East Tram Stop is only a 5-minute walk and Canton Fair Complex Middle Tram Stop is 10 minutes.

Shangri-La Guangzhou Reviews

Shangri-La Guangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 290 out of 493 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 146 out of 493 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 30 out of 493 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 11 out of 493 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 16 out of 493 reviews" "
" "2 - Terrible 3%

9.1/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lloyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a 3-year-old son, we booked a themed room, "Super Wings" and he was so excited about it. From check-in to check-out the people were fantastic. We forgot the boy's Ipad in the restaurant and they tracked us down to return it. The executive club was fantastic, drinks, food and service were fantastic, we will be back.
Stayed 2 nights in Nov 2021

8/10 Good

Jiebin

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is quite old, but the condition is good.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The view is great. The hotel is old. The elevator is moody and not always read your room card. you have to practice many times and see if you are lucky, you might stuck in the elevator for minutes until it reads your card, or not. Same goes to the room, the first time you will feel you got the wrong/bad room card, but if you keep trying, one of the attempts you might get it right. If you order another stay right after this stay, they will NOT give you another minibar treatment. Unless you check yourself out, and wait for two hours, then check yourself in again, then you can enjoy the one minibar per stay treatment. They have restaurants in hotel, but if you just walk in, you have to wait for a seat with an empty stomach, you must do it the old fashion way making an reservation hours beforehand. There is a construction site right in front of the hotel, blocking the way to the riverside. The gym is small and old, you have to be lucky again to see how crowed it will be. The swimming pool is only 1.2 meters, also, depends on how lucky you will be to see how crowed it will be. Compliments to the cleaning staff, they are really considerate and carry the five star hotel service standards on their shoulders. Otherwise the late night reception gentleman who renewed my room card should also receive a corporate compliment for saving the costs of another minibar for your shareholders.
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely returning again as we like to stay in this hotel. The room we booked have a big living room and a separate toilet catering best for my father in law. The quality of food, the service and the environment of the executive lounge is one of the best we have stayed.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service
Service was good. Facility was clean and neat.
Stayed 1 night in Jan 2020

8/10 Good

Chung Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Han Siang Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience. Would definitely go back if the price is right.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous from the housekeeping to Reception.
Stayed 3 nights in Dec 2019

6/10 Okay

Man Ching Charles

Travelled with group
Liked: Cleanliness, room comfort
Food in the Japanese restaurant does not taste as good as expected. Staffs at the counter is not proactive enough to help me solve my problem. The hotel is also a bit far from the station (10-15 mins walk), and construction sites are nearby.
Stayed 3 nights in Dec 2019