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Reviews of XingHe Hotel East Railway Branch

2.5 out of 5
XingHe Hotel East Railway Branch
No. 2147 East Guangyuan Road, Tianhe Diatrict, Guangzhou, Guangdong

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 31 reviews" "
Rating 8 - Good. 13 out of 31 reviews" "
Rating 6 - Okay. 9 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No ice mashen & wifi not opine iny photo or video or vois maceg
Stayed 5 nights in Jul 2019

2/10 Terrible

Minikazi

I have not been paid my check in deposit. Please can I have my money back!
Stayed 5 nights in Oct 2018

10/10 Excellent

Ruwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Obey, South Africa

Disliked: Cleanliness, property conditions & facilities
Nice Hotel but needs more carpet and wall cleaning
Stayed 5 nights in May 2018
Response from 小黄 on 5 Jun,2018
Dear Sir/madam, how do you do? Thank you very much for choosing star hotel (train east station & shahe store) as your stay place and sharing your housing experience with us. Your satisfaction is the driving force behind our unremitting efforts. We will continue to improve our work and strive to bring you better memories of your journey

6/10 Okay

PaulB, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice but not recommended for Australian travellers
I thought I would take advantage of a big discount supposedly being offered online. Even when I had an interpreter with me, checking in was a challenge. The eftpos machine was somehow out of order and reception wanted cash deposit. They also wanted me to pay them for the taxi I was going to get to the Airport. Even my interpreter thought this was a little odd. It blew my confidence about staying there. Also the hotel is nowhere near any metro stations, but only metres from a busy elevated freeway. I inspected a room which looked quite good, with double glazing to reduce the road noise subsatantially. However, in the end decided to forfeit my reservation & find another hotel. No regrets.
Stayed 1 night in Nov 2017
Response from 销售 on 14 Nov,2017
Hello, dear Sir & woman!Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing.Your satisfaction is our unremitting efforts, we will continue to improve, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

8/10 Good

rachel, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and affordable hotel
Hotel room is nice, cozy, and clean. Basic amenities provided. Worth the price paid. Location is not very good, but cabbing around the city is cheap. Around $6usd for a 20-30min cab ride. Hotel staff is not very knowledgeable about the area, but is friendly. The breakfast is horrible, don't bother trying.
Response from 酒店 on 20 Mar,2017
Hello, dear Sir & woman! Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing. If in doubt can contact us directly. We wholeheartedly for your service, room decoration features concise and easy, personality is distinct, grade is decorous, complete equipments, provide personality, delicate, sweet room. Thank you for your busy schedule to share your experience comfortable housing, hotel services and facilities of the room is believed to have bring you the feeling of pleasure, hotel rooms are in accordance with the star standard decoration, better bring you cost-effective experience, your satisfaction is our unremitting efforts, we will continue to improve the work, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

4/10 Poor

Kirra

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Extremely noisy, terrible location, nice bathroom
The hotel staff were unhelpful, even at times rude. The hotel is in a horrible location, not even 30 mts outside the room was 3 highways, this did make it easy to get a taxi, but the noise and constant honking all night made it hard to get a solid nights sleep. This hotel is not located close to any train or subway station so expect to pay for a taxi to get here or make sure you have transfers. The hotel restaurant is closed at night, even though they advertise it as open. At least there was a very small convenience store next door so we could buy some noodles for dinner. The room had a great bathroom and shower, fairly comfy bed and aircon. Wouldn't recommend, won't stay here again
Hello, dear Sir & woman! Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing. If in doubt can contact us directly. We wholeheartedly for your service, room decoration features concise and easy, personality is distinct, grade is decorous, complete equipments, provide personality, delicate, sweet room. Thank you for your busy schedule to share your experience comfortable housing, hotel services and facilities of the room is believed to have bring you the feeling of pleasure, hotel rooms are in accordance with the star standard decoration, better bring you cost-effective experience, your satisfaction is our unremitting efforts, we will continue to improve the work, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again 划词 双语对照

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff however unhappy with the check in
Upon checking in to the hotel, the front desk attendant told us that we had to pay additional $50 per night. They mentioned that that they had informed Expedia of this additional charge and showed us the correspondence, but we were never notified of this. After a very long flight and in the middle of the night, we decided to pay the additional fee. Unhappy of this. However, the manager of the hotel was amazing. She always had a smile and was very pleasant. The hotel is located in an area where you can find small restaurants, but if you walk 30 mins (10 mins taxi ride) to the train station, there's more food options.
Response from 酒店 on 20 Mar,2017
Hello, dear Sir & woman! Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing. If in doubt can contact us directly. We wholeheartedly for your service, room decoration features concise and easy, personality is distinct, grade is decorous, complete equipments, provide personality, delicate, sweet room. Thank you for your busy schedule to share your experience comfortable housing, hotel services and facilities of the room is believed to have bring you the feeling of pleasure, hotel rooms are in accordance with the star standard decoration, better bring you cost-effective experience, your satisfaction is our unremitting efforts, we will continue to improve the work, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

8/10 Good

GILBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally OK Business Hotel
The stay was generally ok. We were there for the Canton Fair. Was expecting more buses to and from the fair but it only had 1 at 8.30 and 5:30pm for the one going back. Breakfast was definitely sub par. Rooms were great. It has a comfy bed, generally clean sheets, and cold airconditioning.
Hello, dear Sir & woman! Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing. If in doubt can contact us directly. We wholeheartedly for your service, room decoration features concise and easy, personality is distinct, grade is decorous, complete equipments, provide personality, delicate, sweet room. Thank you for your busy schedule to share your experience comfortable housing, hotel services and facilities of the room is believed to have bring you the feeling of pleasure, hotel rooms are in accordance with the star standard decoration, better bring you cost-effective experience, your satisfaction is our unremitting efforts, we will continue to improve the work, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely good enough
The property wasn't bad, especially for the price.

6/10 Okay

Franco

Disliked: Cleanliness
非常難找, 附近環境雜亂。
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Chi Chiu

Liked: Staff & service, room comfort
整體感覺良好，就是有本地客人在大堂吸煙！二手煙充滿，烏煙樟氣！
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from 星星 on 5 Jan,2019
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

10/10 Excellent

CHIAHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨 隔音有點差 機能不太好 價錢很美
Stayed 1 night in Dec 2018
Response from 星星 on 3 Jan,2019
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from 星星 on 5 Jan,2019
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
跟火車站有15-20分鐘的距離，即便按著地圖，也不好找。房間不大，浴室倒是挺大的。整體可以，算是乾淨舒服，服務員也很友善。門口有各路巴士到不同的景點，這點算是一個驚喜。
Response from 小黄 on 20 Apr,2018
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

8/10 Good

Winter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
還算是不錯的。價錢合適，不貴。
Response from 销售 on 23 Feb,2018
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear Sir And madam, how do you do? Thank you very much for choosing star and hotel (train east station & sha river shop) as your place to stay and share your housing experience with us. If you have any question can leave a contact way, such as malicious bad review that there is no meaning, your satisfaction is our unremitting efforts, we will continue to improve the work, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
價錢合理
地點不算方便，但服務很好，價值亦合理
Stayed 1 night in Nov 2017
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

8/10 Good

LING HONG

Liked: Staff & service
Reasonable price
Stay there during Canton Fair. The surrounding is not so good . There are no shop , difficult to take taxi. The carpet is not so clean . Rest are all okay because of its price.
Stayed 2 nights in Oct 2017
Hello, dear Sir & woman!Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing.Your satisfaction is our unremitting efforts, we will continue to improve, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Hello, dear Sir & woman!Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing.Your satisfaction is our unremitting efforts, we will continue to improve, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

6/10 Okay

hangue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2017
Hello, dear Sir & woman!Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing.Your satisfaction is our unremitting efforts, we will continue to improve, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
部屋の場所がめちゃめちゃ不便。英語話せるスタッフがいない。
Stayed 2 nights in Sep 2017
Dear Sir And madam, how do you do? Thank you very much for choosing star and hotel (train east station & sha river shop) as your place to stay and share your housing experience with us. Thank you for your advice, we must strengthen the English oh, your satisfaction is our unremitting efforts, we will continue to improve, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

10/10 Excellent

Pui Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安寧 清潔 齊整
Stayed 1 night in Aug 2017
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

6/10 Okay

TAE OOK

Liked: Staff & service
Not bad for the price...
I stayed here during the last Canton Fair period. It was a typical business hotel in China. Nothing too good nor too bad. The rates were reasonable, and the had a shuttle bus to and from the Canton Fair. This was very convenient. The location was quite far away from any nearby MTR station. Also, it is more than 20 minuets walk from the East Railway Station. Better to take a taxi if you have luggage. They offered free breakfast, which was convenient since there wasn't any other proper restaurants near by to go to. But the quality of the food was... well... let me just way it was endurable... After all, it was free of charge. I may consider staying here again if I am on a tight budget, but only on business trips. Not a hotel to consider if you are on vacation.
Stayed 4 nights in Apr 2017
Hello, dear Sir & woman!Thank you for choosing star and hotel (train station & shahe store) as the place you and share with us your experience of housing.Next time we try my best to let you say is very good, very good, and look forward to your check in, thank you for sharing experience, your satisfaction is our unremitting efforts, we will continue to improve the work, better journey brings you a better memory, sincerely look forward to your friends and relatives to come again

8/10 Good

Sylvia, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離車站有點遠, 但CP值很高
員工態度友善, 雖然離廣州東站有點距離, 但是我們是為了廣交會, 這酒店有免費接送廣交會的巴士, 物值所值, 下次會在入住.
Response from HUANG JIAN HANG on 14 May,2017
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。感谢您对我们工作的支持，我们不断完善各岗位的工作及服务，不断的提升，会以最优质的服务迎接您的再次光临，房间装修特色简洁大方，个性鲜明，品位高雅，配套齐全，提供个性、精致、温馨客房。感谢您百忙之中分享您舒心的住房体验，相信酒店的服务和房间的设施已经带给您愉悦之感，酒店客房是按照星级标准装修，力臻带给您高性价比的体验，您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来

8/10 Good

Verified traveller

Liked: Room comfort
hotel bien place
hotel agreable,bon petit dejeuner,manque juste jus de fruit
Dear sir & madam, how do you do?! Thank you very much for choosing the star and the hotel (East Railway Station & Shahe store) as your stay here and sharing your housing experience with us. Your question, we will promptly reported to superiors, thank you for your support of our work, we constantly improve the work and service of each position, continuous improvement, will be the best quality service to meet you again, the room decoration features simple and elegant, distinctive, elegant, complete, personalized, exquisite warm room. Thank you for your sharing your comfortable housing experience, I believe the hotel services and facilities have room to bring you pleasure, the hotel guest room is furnished in accordance with the five-star standard, strives to bring you high price experience, your satisfaction is our unremitting efforts to power, we will continue to improve the wo

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
這樣的價錢看環境和設施還算可以，能接受。
酒店位置比較難找，房間設施齊全而且比一般的三星級酒店看起來算漂亮，但有部分牆紙脫落，風筒也是壞的。服務員態度挺不錯的，值得稱讚！
Response from 酒店 on 20 Mar,2017
尊敬的先生&女士，您好！非常感谢您选择星和酒店（火车东站&沙河店）作为您此次下榻之所并与我们分享您的住房体验。如有疑问可直接致电我们。我们竭诚为您服务，房间装修特色简洁大方，个性鲜明，品位高雅，配套齐全，提供个性、精致、温馨客房。感谢您百忙之中分享您舒心的住房体验，相信酒店的服务和房间的设施已经带给您愉悦之感，酒店客房是按照星级标准装修，力臻带给您高性价比的体验，您的满意是我们不懈努力的动力，我们将继续完善各项工作，力臻带给您更美好的旅程回忆，诚挚期待您和亲戚朋友再次到来