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Reviews of Yucheng Hotel

3 out of 5
Yucheng Hotel
No.301 Kangwang Road, Liwan District, Guangzhou, Guangdong

Reviews

6.2
Rating 10 - Excellent. 6 out of 55 reviews" "
Rating 8 - Good. 12 out of 55 reviews" "
Rating 6 - Okay. 24 out of 55 reviews" "
Rating 4 - Poor. 7 out of 55 reviews" "
Rating 2 - Terrible. 6 out of 55 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

BENJAMIN

Disliked: Cleanliness, room comfort
Will not stay again
Hotel downstairs train construction and noisy from 7am. Given a room with smoking smell and water flowing out from bathroom. Bed was super hard Singh soft and thin pillow. Only pro is towel heater in the bathroom
Stayed 1 night in Nov 2018

8/10 Good

Lim

Liked: Staff & service
Generally acceptable
Great amenities and convenient for business. But only 1 lift serving not just for hotel guests but sharing with people working in that building as well. And lot of construction ongoing...make walking a bit difficult outside.
Response from General Manager on 1 Mar,2017
dear gust :thanks to stay at our hotel ,hope you have a nice trip and see you again!

2/10 Terrible

Susan the Duck, adelaide

Disliked: Staff & service, property conditions & facilities, room comfort
RE: Non-smoking room - whole hotel Smell of Smokin
This hotel rating in the website is 3*. But it does not even qualify for 1*. I booked the room for non-smoking. and when i first arrived, I did not detect any smoke until when you lay down sleep at night. the whole room is full of cigarette smoke due to the fact that the air-conditioning is recycling the air from the whole hotel and the people smoke outside alot and the air got circulated into your room. There is a window(fake) but it is not open to outside to let the air in. SO I raised the issue to have room changed during the night to upgrade to a room which has a proper window to let the fresh air in. But the upgraded room is not clean either. both twin beds linen are full of smoke. Probably because they have not changed it since last used. I asked for linen changed next day. after that the stay was bearable. Providing you don't turn on air-con. luckily it was winter overthere so there is no need for using air-conditioning. otherwise you will be put up with the smoke. The house-keeping staff are nice and friendly. But the reception staff are not friendly and helpful. Have not seen anyone speak english. luckily that i can speak Chinese. Otherwise you don't know how to get around Guangzhou.
Response from jelly on 19 Feb,2017
dear gust : i am very sorry to you .we can do it well in next time ,hope you and your friends coming back again .

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

SIA

Liked: Cleanliness, staff & service, property conditions & facilities
No wardrobe. Location is nice. Waiters are friendly.

4/10 Poor

IACOVOS

Disliked: Staff & service, property conditions & facilities, room comfort
no good
very bad the breakfast ,no English channel at all ,60 channels chineese

6/10 Okay

David, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Simple but functional hotel in great location
This hotel is in a very central location near to two underground lines. It is in a local neighbourhood so for those looking to see the real Guangzhou I can definitely recommend it. The hotel itself is fine typical Chinese 4 star (international 3 star). Unfortunately had a smoking room so the floor was covered in cigarette burns - that said it was clean enough. Staff were very friendly and helped us with directions when we needed it.

6/10 Okay

Lim, Singapore

Disliked: Cleanliness, room comfort
Generally Good Stay
Very convenient for business as it directly can directly access the shops in hualin areas. Room wise need to improve. Water drainage problem.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Don't stay here...the room information provided to Expedia it's not correct,they offer a room but when you came the room doesn't have a real window. The staff doesn't speak English ..a big problem in China. The didn't give us an Invoice at the Check Out..we ask for the invoice but they say that Expedia must give us the Invoice.

6/10 Okay

Salvatore, San Juan , Puerto Rico

Liked: Staff & service
invent new ways to use bed covers
the hotel crew was nice people but only a few talk english. the bad matress was a hard to sleep (almost like you were sleeping on wood ) table with a sleeping bag so i think and I use folded bed covers in two to make it thicker and have more cushion that way you can sleep better and get by.

2/10 Terrible

Retiree , Anaheim, CA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A backpacker, 69 years old, travelling alone
I select this hotel because of its location near Guangzhou City. They gave me room A001 (Executive Room Non-smoking room ) and I was very disappointed. There is no such thing Non-smoking Room, they just clean the air and let it has less smoke smell. 1. The carpet is full of cigarette burned marks and stains. (I don't see them using vacuum cleaner during my five nights stay) 2. The Refrigerator was not plugged in. 3. The bath room light near mirror (the round shape one)has bulb burned out. 4. The holder of the removable shower head loosen and can not adjust the height. 6. They don't clean my room even I hung out the sign daily (This room needs clean service) I think they try to save the works until I shouted out my right at the front desk! **** I took pictures to support my complaints ****

6/10 Okay

kurtis, singapore

Liked: Staff & service
great location
2 days is good enough for business

6/10 Okay

kurtis, singapore

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location
2 days is more then enough for business

4/10 Poor

Sue, Sydney, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic accomodation close to jewellery plaza
We were given a tiny room for two with no room to put our suitcases on the floor. After complaining, we were moved to a larger room which was good. Breakfast is probably good for Chinese but not good for Australians. Beds are like lying on a piece of wood. We took a blow up mattress this time. Great idea if you are travelling in china. The unwired Internet does not work in your room and is very slow in reception. The hotel reception looks great but overall, this is a basic 2 star hotel in Australian standards. There is a bar area which looks great but is not infuse. We brought dinner up from the street as there is no restaurant in the hotel. After requesting permission to eat in the bar area (only place to eat), they put newspaper down on the table so we wouldn't, dirty the table!

6/10 Okay

Anil Mehra, Amritsar ( India )

Liked: Cleanliness, staff & service
Near the Jems and Jade market
Stayed in the hotel for 3 Nights in the Deluxe Business Room. Room size were too small and facilities minimum as compared to the 4 star rating they claim on different travel websites. Hotel is on the 7th floor of the Made market. AC was not working properly. Had to change the room thrice. Breakfast was mostly Chinese style. The only plus point - it is near to the Changsa Lu metro station and Shopping area Not happy with my stay.

4/10 Poor

teerasak, usa

Disliked: Cleanliness, staff & service, room comfort
OK

6/10 Okay

Sue, Sydney, Australia

Liked: Cleanliness
Perfect location for Jade and silver buyers
Whilst I will always stay here for the location, being right in the heart of the jewellery wholesale area, I would not recommend it for any other reason. I asked for a fridge in my room which never arrived. The wifi internet is only in the lobby and was a poor connection. You could not buy even a lemonade or snack in the hotel. There was no restaurant, however, you could order take away which was delivered to your room. There was always an english speaking person at reception. They had limited English but we could communicate ok. The beds are typical Chinese style, being like a block of wood with a one inch piece of foam. They are horrid to try and sleep on. The third time I requested another doona I received it. I then folded this in half to give me some degree of softness to the bed. Bed comfort, I think this is the most important factor in choosing your hotel. My most comfortable and best nights sleep was in the plane coming home! The street food is available all around with a good restaurant just down the road, a 2 minute walk. As I said in the title, if you are shopping for Jade, silver or beads, then this is the hotel can not be overlooked for location.

8/10 Good

Edward, Seattle, Washington

Liked: Cleanliness, staff & service, room comfort
Worth my dollars
Hotel staff was great and helpful. There is only one elevator and is on the top floor ( 7th floor ). I believe the lower floor are jewely shops and light manufactories so there is always some paint thiner smell. Room was great and breakfast is great.

8/10 Good

j scott, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good shopping location
not much english, but staff still very helpful. executive room nice and big, normal room has no fridge though. good value hotel but no room service, can order food delivered from restaurants locally.

6/10 Okay

Sue, Australia

Disliked: Cleanliness, room comfort
Acceptable with great location.
I would stay here again due to the location. Other than our bathroom not being cleaned for 4 days and or beds not changed, it was OK. I had to pay an upgrade fee to have a window in my room, and then had to ask for and extra top quilt which I slept on to make the bed softer. They were accommodating to my request and understood the hard bed issue. Good breakfast if you are Chinese.

6/10 Okay

Marg

Liked: Cleanliness, room comfort
Room booked was not as per booking description and we had to pay extra to upgrade to a bigger room with PC access. Free WiFi wasn't available in the room though it was stated as free Wifi in the hotel. Had to go to hotel lobby before Wifi could be detected. Very inconvenient. Breakfast spread was limited and cold. Location is good though with easy access to most scenic spots and shopping. Front desk Staff couldn't speak English and were not familar with places of interest..

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
夜8時頃にコンコンとあり、何かしらと思ったら デザートの無料サービスでした。 びっくりしましたが、こんなサービスあるのでしたら事前に連絡してほしいです。
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
洒店名更改了半年有多，但在網上仍然是舊的，因此去到根本找不到酒店，打電話去酒店又沒有人接聽，最終花了一個半小時才找到；外圍環境亦都是十分之差，那裏是個珠寶批發市場，酒店就是在批發市場其中一層，人流複雜， 沒有任何保安系統，酒店寫明嚴禁吸煙，但是無論在酒店大堂或是在房間都見到有人再食煙，就今次在Expedia網上訂的酒店十分失望，本身訂了兩晚酒店，最後住了一晚就要換酒店，餘下的一晚又不可以退回錢。
Stayed 2 nights in Sep 2019

6/10 Okay

Ching Man

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ホテルの名前が変わっていた。 9月にも前の名前で予約してあり、 少し不安。経営者が変わったのか名前だけが変わったのか？ ただ、食堂も変わり良くなったし、 部屋の中も前よりも良くなった。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

さるさん, 東京

Disliked: Property conditions & facilities
ビジネスに便利
半分以上の部屋には窓がありません。窓付きを希望するならビジネスルームで予約しましょう。 中国のビジネスホテルです。観光客には不向きです。 今年中には地下鉄駅（華林寺駅）が開業する予定、アクセスも 良くなります。
Stayed 2 nights in Mar 2018

6/10 Okay

Adela

Disliked: Cleanliness, property conditions & facilities
Muy buena ubicación y atención en la recepción, el personal dispuesto a ayudar y brindar lo mejor que tienen a disposición. Lamentablemente falta limpieza y hay mucho olor a cigarrillo
Stayed 4 nights in Nov 2017

8/10 Good

Ping Y

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
基本上不錯 就是隔音有點差
Response from General Manager on 1 Mar,2017
尊敬的宾客：感谢您的入住分享体验，您的满意是我们最大的追求，期待您的再次光临，祝您生活愉快！

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

还不错
地理位置优越，紧靠上下九步行街，吃喝玩乐逛街都俱佳，但是内部环境一般，只能说凑合吧。

8/10 Good

GIUSEPPE, Roma

Liked: Cleanliness, staff & service, room comfort
Practico y comodo
Aceptable en todos sentidos

10/10 Excellent

So Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

wing tak, sydney

close to shopping mall
location is convenience close to metro. non smoking room still get the cigarette smell

8/10 Good

Ms.Sharadawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Information
I booked this hotel because there is a description of "Smoke-free property". But, it was false. There is an ashtray in the first room. Then I asked room change for non-smoking. When I went to the next presented room, a bed making person was spraying deodorant. I guess that there is no room for non-smoking in this hotel. The hotel is located at 7th floor, but elevators are hard to find except for the one small elevator. It is easily full, and you may have to wait.

6/10 Okay

udamamo, 神奈川県

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
商業施設を改装したホテル
他の人のレビューを見て、分かり易そうな場所にあるようだったので、敢えて、空港から地下鉄・徒歩で行ってみたが、最寄り駅の長寿路駅から歩くと人が多くて歩道をまともに歩けない、加えて、この駅もショッピングセンターと連結しているため、ものすごい人！！改札口出て地上に上がるのに5分以上かかった。ひとつ手前の駅で降りた方が地上に出るのにも楽だし、地上の歩道も広いので、こちらを勧める。ひとつ手前からだとホテル間で徒歩10分くらいです。ホテル自体商業施設を改装した7階にあります。エレベーターがひとつしかなく、しかも中国人並ばないので、乗るだけでひと苦労でした。中国人は子供には甘いので、エレベーター詰めれば乗れるのに全く詰めてくれませんね。そんな状況でも、間違って子供の足踏んだりしたら大変なブーイングになりかねないので、このエレベーターに大きな荷物持って乗るときには混んでいたら、出来るだけ次のエレベーターまで待った方が良いです。商業施設を改装したホテルなので、窓なし部屋ばかりだと思われます。窓なしがいやな人にはこのホテルを勧められませんが、どうでも良い人には一泊7000円で朝食まで付いてますからお得です。しかも、朝食は欧米式と中国人式の合体したバイキングですから、中国式のお粥、トウモロコシ、揚げパンだけではなく、結構、豪華です。

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
名前と地図
エクスペディア上のホテルの名前漢字が間違っていたこと。 ホテルの場所もエクスペディア上の地図とはずれがあったのでたどり着くのに苦労しました。 その他は、ロケーションなど良かったです。事前に場所を漢字表記で確認することをお勧めいたします。

6/10 Okay

Hui-Yin, Taiwan

Disliked: Property conditions & facilities
Small Room
The room we booked was very small but clean. The location is great if you would like to visit Jade Market.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
トータルで一番！
広州ではいつもこのホテルと決めています。 色々なホテルを試しましたが立地 価格 清潔 サービス トータルでここが一番だと思います。 スタッフは常に笑顔でとても親切です。 朝食付きですがコーヒーが既にシュガー入りですのでコーヒーだけは持参します。

6/10 Okay

THOMAS, Taipei, Taiwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms need to be much cleaner w/clean sheets
The room is too small without a working table, The rooms used to be cleaner and better before. Now the bed sheets, towels are old and dirty and torn.

6/10 Okay

Yanhong, 云南

Disliked: Cleanliness
卫生，服务有待提高
在网上预订后，在酒店等了三十多分钟才入住，不知道是什么原因。当天值班女服务员态度恶劣，象别人久她钱一样。房间卫生间马桶不干净，脸盆下不停漏水，电话话桶上居然有脏东西...总体来说，酒店位置很好，卫生，服务有待提高。

8/10 Good

Tak Wa, Macao

Liked: Cleanliness, staff & service
隔音差
隔音很差…隔壁有人咳嗽都聽到…下次不會住

8/10 Good

Noon, BKK, TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noon
Very strong signal on Wifi service that is very important for us to do business during staying in GZ.

6/10 Okay

นุ่น

Liked: Room comfort

10/10 Excellent

essam, libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع ممتاز
اقامة ممتعة الغرفة جميلة والموضفون ودودون

6/10 Okay

SY, 台灣

Disliked: Property conditions & facilities, room comfort
交通位置很方便
客房內算乾淨，但淋浴的水管不通，會淹水！有的房間冷氣不冷，比較悶熱！飯店週圍較髒亂。離地鐵站約5-10分，走路即可至上下九街，位置很好！