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Reviews of The Park Hotel

2.5 out of 5
The Park Hotel
414 Chile & Clemente Bayen, Guayaquil, Guayas

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 25 reviews" "
Rating 8 - Good. 12 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks recently renovated, and so its very nice. The mini fridge was a nice surprise, as was the toothbrush and slippers. Water was provided, which is nice because i do need it. It was close to the places i wanted to go. There is complementary coffee in the lobby, you might want to bring creamer. I thought it was nice to have as many places i stay have nothing. The staff was great. The entry is stairs for anyone that might be an issue. The cafe for breakfast is next store, menu was left in the room, but many things closed at 5 or 6 when i was there. The cafe is where free breakfast is. Coffee, fruit, juice, cereal and yogurt, scrambled eggs with patacones brought out. Oddly no fork, just coffee spoon. Dont know if they have forks, i didn't take the time to ask. The coffee was really good, tiny cups, i dont know why. There was bread out, no jam or butter or toaster but to be fair there weren't going to be a lot of us and what we got was really good quality
Stayed 1 night in May 2024

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and easy access to shops and restaurants.
Stayed 1 night in Aug 2023
Response from Rigoberto on 23 Oct,2023
Dear Guest, thank you very much for your kind comment, which makes you very happy.Sincerely,Barbara AlbarracinGeneral Manager

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality it’s what makes this facility what it is. It’s people are kind and professional. For this reason is why I love this place.
Stayed 10 nights in Jul 2023
Response from Adolfo on 20 Jul,2023
Dear guest, thank you very much for your kind comment. In this travel portal, we are passionate about hospitality and we hope to be able to serve you again.Barbara AlbarracinGeneral manager

10/10 Excellent

Gloria, Aubrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff - so friendly and accomodating
Response from Huesped on 20 Jul,2023
Dear guest, thank you very much for your kind comment. In this travel portal, we are passionate about hospitality and we hope to be able to serve you again.Barbara AlbarracinGeneral manager

8/10 Good

Alfredo

It was fair enough. I did forgot my phone charger there.😞.
Response from Victor on 3 Feb,2023
good morning. Sir Varela, it is stored in the warehouse, how can we get it to you?waiting for his commentsReservations The park

10/10 Excellent

Isaiah

Liked: Staff & service, amenities, property conditions & facilities
I really enjoyed the location of the property and friendliness of the staff!
Response from Isaiah on 23 Mar,2023
Dear guest, thank you very much for your kind comment.

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. realized a problem I made with booking and fixed it right away. Very helpful.
Response from Amy on 23 Mar,2023
Dear guest, it was a great pleasure to have you in this your home.

2/10 Terrible

Sandra, Arlington

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pictures shown on site do not belong to this property. False advertising.
Stayed 1 night in Oct 2022
Response from sandra on 23 Mar,2023
Dear guest, all the published photos are of our property.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2022
Response from RAul on 15 Aug,2022
Estimado Huésped muchas gracias por su gentil comentario. Saludos cordiales, Barbara Albarracín General Managerl

6/10 Okay

Frederick

Liked: Staff & service
Stayed 2 nights in Jul 2021

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great access to everything.
Great staff, polite and dedicated. They will accommodate you if you are reasonable. Well managed place. Fair value for the price. Two blocks from the Malecon(boardwalk where the action is). Safe location as well.
Stayed 4 nights in Jan 2021
Response from Luis on 23 Mar,2021
Dear Luis thank you very much for your kind comment, it was a great pleasure to have you with us and we hope to see you again soon. Sincerely

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great the property under renovation the bathroom were not as clean
Stayed 2 nights in Jan 2020
Response from Anonymous on 27 Jan,2020
Dear Hueped, thank you very much for your comment, which helps us improve every day regarding the cleaning of the bathroom, we will review what happened specifically since we are very careful with what it has to do with cleaning and if we are in the process of remodeling and soon We will have new rooms. We look forward to serving you in the next opportunity.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Malecón was great. Very friendly staff and the receptionist spoke some English. Would have like a hairdryer since it is normally in rooms and I don’t carry one with me.
Stayed 1 night in Jan 2020
Response from Guest on 16 Jan,2020
Dear guest, thank you very much for your comment, which helps us improve day by day, we do not have a hair dryer in the room but you can request it at the reception the next time you visit us. Sincerely The management

8/10 Good

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones estaban muy bonitas, personal atento. Cerca de todo y accesible. Problemas con los aires acondicionados , todavia en construccion , el elvador hay q mejorarlo
Stayed 5 nights in Dec 2023

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción, las habitaciones estas recién remodeladas, la ubicación del hotel es excelente y el desayuno es sencillo pero compelto. Todo está limpio y nuevo, la unica recomendación seria mejorar el ascensor.
La vista desde mi habitación
Stayed 1 night in Nov 2023

8/10 Good

MARISA I

Stayed 3 nights in Feb 2023

10/10 Excellent

MARISA I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal amigable y educado,instalaciones modernas y limpias. Podría mejorar en el desayuno, más variedad. Superó mis expectativas, lo recomiendo!
Stayed 2 nights in Feb 2023
Response from Marisa on 23 Mar,2023
Estimada Huésped muchas gracias por su gentil comentario, nos alegra saber que hemos superado sus expectativas.

8/10 Good

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne expérience
L'hôtel est bien situé et l'accueil est sobre, adapté
Stayed 14 nights in Sep 2021
Response from Nicola on 15 Aug,2022
Cher invité, merci beaucoup pour votre aimable commentaire. Barbara Albarracin Gerente générale

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Apr 2021
Response from Deborah on 23 Mar,2023
Muchas gracias por su gentil comentario.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Excelente trato. Las habitaciones son normales, pero por el precio es muy aceptable. Me gustó la vista al parque de la habitación. Me encantó tener el desayuno cada mañana en un balcón con vista al parque (hay que pedir eso, y lo hicieron con mucha amabilidad). La ubicación es excelente.
Stayed 3 nights in Jan 2020
Response from Anonymous on 29 Jan,2020
Estimado Huésped muchas gracias por su gentil comentario, fue un gusto enorme para nosotros recibirlo en nuestro Hotel, y que haya disfrutado del contacto con la naturaleza desde nuestro balcón, día a día trabajamos para la comodidad de nuestros huéspedes, esperamos tenerlo pronto de vuelta. Saludos cordiales, Bárbara Albarracín Administradora General

6/10 Okay

Jeffrey, New York City

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning barely worked, and the room was not as good as the ones shown in the ad. Talk about deception. It reminded me of a shelter, to be honest. The building was clearly still under construction. There was also a giant crack in the hallway floor. The only thing that made The Park look like a hotel was the lobby. And don't get me started on the breakfast. Eggs, a roll, and a small piece of "ham" the size of a Vienna sausage. I'm sorry, but my stay at the Park Hotel was not worth the $40, and I was embarrassed to tell my friend I was there. Maybe after construction it will look decent, but...yes, the condition of the building, the room and the quality of breakfast... The Park has some work to do. However, I liked the people working the front desk. The girl I checked in with was nice and so was the male receptionist during the night shift. The woman at checkout was nice enough to call a taxi for me to get to the terminal. The staff were the redeeming part of the hotel.
Stayed 1 night in Jan 2020
Response from Mr. on 24 Jan,2020
Dear Mr. Jeffrey, thank you very much for your kind comment, which helps us improve day by day, we are in a remodeling phase, the lobby is part of it and now we are on the first floor of rooms soon our rooms will be completely remodeled , thanks again for your comment and we are waiting for you in the next opportunity and so you can see our new image. Sincerely, Barbara Albarracin General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Huesped on 23 Jan,2020
Estimado Huésped muchas gracias por su gentil comentario, le comento que nos encontramos en una fase de remodelación pronto tendremos nuevas instalaciones, esperamos tenerlo de vuelta pronto. Saludos cordiales, Bárbara Albarracín

8/10 Good

Svein

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not quite worth the price
This hotel is saved by the staff and the location. Extremely friendly, ready to help with anything, and always smiling. The location is perfect, close to everything. On the other side, the hotel suffers from lack of general maintenance. The air condition is noisy and dirty, the walls needs a good wash or preferably a thorough paintjob, and the elevator worked when it wanted to. We felt the 40$ a night a little steep considering the quality.
Stayed 1 night in Jan 2020
Response from . on 13 Jan,2020
Dear guest thanks for your comment, we are currently in a remodeling phase soon we will have new and remodeled facilities, we hope to be able to serve you in a next opportunity. Sincerely, The management