Front of property

Reviews of Mountain Valley Lodge

3 out of 5
Mountain Valley Lodge
51 Cobblestone Ln, Hailey, ID

Reviews

8.4

Very good

Rating 10 - Excellent. 325 out of 643 reviews" "
Rating 8 - Good. 182 out of 643 reviews" "
Rating 6 - Okay. 80 out of 643 reviews" "
Rating 4 - Poor. 34 out of 643 reviews" "
Rating 2 - Terrible. 22 out of 643 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacalyn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, very clean and very polite staff.
Stayed 2 nights in May 2024

10/10 Excellent

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Neftali

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, beautiful room, clean! Good breakfast! Totally recommended. I will be back soon!
Stayed 1 night in May 2024

6/10 Okay

kenn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good: Clean and neat, Center of Hailey, ID Not so good: Not one smile from staff entire 2 day stay.
Stayed 2 nights in May 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Property conditions & facilities
Beds are comfortable and very quiet.
Stayed 1 night in Apr 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The staff was great. The mattresses were not great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk, clean rooms and nice pool area.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Mountain views, and centrally located!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Roxanne, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and location.
Stayed 1 night in Mar 2024

10/10 Excellent

Jace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We absolutely loved it, our room was very quiet and clean and we had no issues with the staff or anything. Highly recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Laura, Cameron Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and modern. The room was nicer than I expected it would be. The bed was probably one of the most comfortable hotel beds I have slept in in years. The WiFi was reliable.
Stayed 1 night in Mar 2024

6/10 Okay

Shannon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean and the bed was so comfortable! The view of the mountains was amazing! Breakfast had plenty of options. The airport shuttle was the main reason I picked this hotel and it was very convenient. All of the staff was super kind and very helpful! I would stay here again in a heartbeat!
Stayed 1 night in Mar 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 3 nights in Feb 2024

4/10 Poor

Phil

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room we stayed in didn't have internet access. We had to demonstrate that it didn't work by asking her to come to our room before she did anything. She finally transferred us to another room. That room had internet. Our original room was not in good prepare. Our new room was in much better condition than our original room. We will not consider staying at that facility again
Stayed 2 nights in Mar 2024
Response from Miriam L. on 8 Mar,2024
Phil, We apologize for the inconvenience you experienced during your stay. Thank you for bringing it to our attention. Your feedback helps us improve! We hope to have the chance to provide you with a better experience in the future. Sincerely, Miriam L.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Darryl, Vivian and Stephen went above and beyond to make our stay the best. Thanks for everything crew. Will be back to visit soon! :)
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

David

Business traveller
Liked: Amenities
It’s a nice stay, they had some issues with hot water for about 4 or 5 days, but overall it was good.
Stayed 21 nights in Feb 2024
Response from Miriam L. on 8 Mar,2024
Hello David, We're glad you had a nice stay and we apologize for this issue. Thank you for your feedback and for understanding. Best, Miriam L.

6/10 Okay

Holland

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lights in shower went out during stay and were not replaced. No trash can in room.
Stayed 1 night in Feb 2024
Response from Miriam L. on 8 Mar,2024
Hello Holland,We apologize for the shortcoming you faced during your stay, and we appreciate your feedback. Your comments help us improve our guest experience. Best, Miriam L.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid $300 for a Jacuzzi suite and the Jacuzzi didn’t even work. Can I get a refund
Stayed 1 night in Feb 2024
Response from Miriam L. on 8 Mar,2024
Hi Matt, We apologize for the inconvenience you experienced. Next time, please notify our front desk immediately if any issues arise during your stay. This allows us the opportunity to address the situation promptly and possibly provide alternative accommodation if available. We appreciate your understanding and hope for the chance to better serve you in the future. Thanks, Miriam L.

8/10 Good

Rick, Ketchum

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, convenient, good staff and breakfast.
Stayed 3 nights in Feb 2024

8/10 Good

Curtis, Ogden

Travelled with family and small children
Liked: Staff & service
We like staying here and the kids enjoy the pool and breakfast, even though the facility is a bit older and it seems they struggle to keep up with maintenance and houskeeping a bit. This year was a little better than last year. We will look at other options in the area and may or may not come back here.
Stayed 3 nights in Feb 2024
Response from Miriam L. on 23 Feb,2024
Hi Curtis, thank you for staying with us and for your comments. We're delighted that your family enjoyed the pool and breakfast. We look forward to hosting you again in the future. Best regards, Miriam L

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place an osais
Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
The hot water was out for 24 hours (at least) with a hotel full of hockey kids. We all understand things happen, but there was no offer of any partial credit or refund or anything.
Stayed 2 nights in Jan 2024
Response from Miriam L. on 19 Feb,2024
Hey Jeffrey, we're really sorry about the issue you faced during your stay. We understand how inconvenient that was and we deeply apologize. Please know that our team worked hard to get this issue fixed as soon as possible to ensure better future stays. Thank you for your feedback, Miriam Lopez

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Caroline

Travelled with partner
Disliked: Amenities, property conditions & facilities
Facilities were ok. Front desk ladies were very nice and very stressed by the actions of the property owner. Hot water went out and there was no communication with us at all. We kept asking and the front desk staff were unable to help in any way. All they kept saying was, “we are waiting for a response from the property owner.” I contacted Expedia and they were unable to help at all. Stating, “we are unable to get a response from the hotel.” I would not recommend staying here.
Stayed 2 nights in Feb 2024
Response from Miriam L. on 19 Feb,2024
Hello Caroline, we're truly sorry for the inconvenience you experienced during your stay. Rest assured, we have implemented measures to prevent similar occurrences in the future. We appreciate your feedback and hope to have the chance to provide you with a better experience next time. Best, Miriam L.

6/10 Okay

Kathleen

Travelled with group
Property was a bit run down
Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad time
On the 27th of Jan. The hotels water heater went out. Right above maintenance bldg. doing construction at 10pm and would not move us. Lame and next morning someone died in the hot tub. We saw the body. Should have been covered. Terrible stay front desk girls where really nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Sidney

Stayed 1 night in Jan 2024

6/10 Okay

Charity

Travelled with family
Disliked: Property conditions & facilities
For $300/night it was pretty bare bones. No hot water to take a shower when we wanted to, tired and worn room. Just kind of meh.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan,2024
Hi Charity. Thank you for taking the time to leave your feedback. We're disappointed to hear your stay wasn't what you expected for the price point. We understand your frustration with the hot water issue and the worn décor, and we sincerely apologize for not meeting your standards.We're always looking for ways to improve, and your comments are valuable. We're taking your feedback seriously and are looking into addressing both the hot water situation and the overall condition of the room.We hope you'll give us another chance in the future to show you the level of service and comfort we strive for.

2/10 Terrible

linda

Travelled with family
Disliked: Property conditions & facilities
I was there for two nights and I could not shower at all because there was not hot water. The front desk kept telling that it will be fixed within 30 to 45 minutes; however, hours later… never happened. If you are going to offer a room full-price in the middle of the winter, you better have hot water, specifically to a hockey team in the middle of a championship.
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan,2024
Hi Linda. We're truly sorry your stay fell short, especially during your important championship run. The malfunctioning hot water system was unacceptable, and your frustration is completely justified. We're taking immediate steps to repair the water system and prevent this from happening again. We hope you'll give us another chance to show you our true hospitality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The hotel was a great choice. It was very clean and comfortable and I would reserve it again. I wish I had the same positive reaction when I saw the invoice breakdown. Why was I charged almost $17 for travel and convention and local tax? Sales tax I understand, but what's up with the other two taxes? I realize it's not a lot but it would've been nice to have that as a discount instead.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan,2024
We're thrilled you enjoyed your stay and appreciate your feedback! Regarding the additional taxes, we understand your concern. These are standard fees in our area - travel & convention taxes support local tourism initiatives, and the local tax helps fund essential community services.While we can't offer discounts on these specific taxes, we'd be happy to answer any questions you may have about them. We're committed to transparency and want to ensure our guests have a clear understanding of all charges.Thank you again for choosing us, and we hope to welcome you back soon!

10/10 Excellent

CHARLOTTE, CHALLIS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually come here for medical appointments, including hospital stays. However, no discounts for medical, sad. Other than this the location, personnel and location is awesome. Have stayed here more than once and will probably come back again, if I have to.
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan,2024
Hi Charlotte! Delighted you love our location, staff, and stay! While we currently don't offer medical discounts, we're always looking for ways to improve guest experience. Is there anything else we can do to make your future visits even better? We appreciate your loyalty and look forward to welcoming you back!

10/10 Excellent

Jessica robledo

Liked: Cleanliness, staff & service, property conditions & facilities
It was really clean and well kept. The ride to Sun Valley was effortless. You can go to downtown Hailey or Ketchum. Centric.
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan,2024
Hi Jessica! We're glad you had a fantastic stay and enjoyed the prime location! Thanks for highlighting our cleanliness and easy access to Sun Valley and the charming towns. We'd love to welcome you back for another effortless adventure!

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan,2024
Hi Sarah. Thank you for taking the time to rate your stay with us. We're always striving to improve, so if there's anything we can do to earn that extra star next time, please don't hesitate to let us know.

10/10 Excellent

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for pet owners
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan,2024
We couldn't agree more, Robert! We're so happy your furry friend had a perfect stay! We love welcoming all paws and tails. Thanks for the awesome review!

8/10 Good

David, Port Moody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was needed for just one night but it was fine. The room was clean and quiet. Breakfast was a simple continental-style serve yourself in the morning. The exercise room was sparse but sufficient. One problem that was unusual: the internet server was not working. But they seemed to work diligently at solving the problem.
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan,2024
Hi, David. Thank you for your review! We're delighted you found your room clean and quiet, and appreciate your understanding about the temporary internet issue. Our tech team is always focused on keeping guests connected, and we're glad they worked hard to get you back online quickly. We hope you'll choose us again next time you're in town, and hopefully experience our full 5-star service!

10/10 Excellent

Amparo

Travelled with family
Liked: Amenities
I like it, the area. The room wasn’t really clean. Staff was very nice specially Angela.
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Jan,2024
Hi, Amparo! We're so happy you enjoyed your stay with us and especially loved the area! We strive to deliver a 5-star experience in every aspect, and we're truly sorry to hear that the room wasn't up to our usual cleanliness standards. We take guest feedback very seriously and are committed to providing spotless accommodations. On the other hand, thank you for your kind words about Angela; she's a true asset to our team. Again, thanks for staying with us, and we look forward to welcoming you back soon for a truly spotless experience.

10/10 Excellent

Abel

Stayed 1 night in Dec 2023
Response from Customer Service on 18 Jan,2024
Hi Abel! Thank you for the stellar rating. We hope to welcome you back soon!

10/10 Excellent

mona

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan,2024
Thank you so much for staying with us and for taking the time to rate your stay, Mona! Happy to know you had a stellar stay. See you soon!

10/10 Excellent

ShayLynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec,2023
Thank you for staying with us and for the perfect rating, ShayLynn! Happy Holidays!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec,2023
Thank you for staying with us and for taking the time to rate your experience!

10/10 Excellent

Dan

Business traveller
Great front desk people. Clean rooms. WiFi sucked in my room but I was probably the furthest room from the router.
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec,2023
Thank you so much for your review, Dan! We appreciate your shoutout to our fantastic front desk team and clean rooms. While we're disappointed to hear about the Wi-Fi in your room, signal strength can indeed be weaker in our more remote rooms. We're constantly working to improve Wi-Fi coverage, and we're actively exploring solutions like adding WiFi extenders or upgrading our network to ensure better coverage across the entire hotel. That said, we hope your overall stay was positive, and we appreciate your understanding. Happy Holidays!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Customer Service on 21 Dec,2023
Wow! Thank you so much for the perfect rating, Suzanne. Glad you had a spectacular stay!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec,2023
Hi, Dustin! Thank you so much for the 5 stars and for staying with us. We hope to welcome you back again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great experience.
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec,2023
Hi, Matthew! Thank you so much for choosing to stay with us and for taking the time to leave us a review. We are very happy to hear you had a great experience during your stay. We hope to welcome you back again soon!

10/10 Excellent

River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities