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HESTA Hakone

2.5 star property
Guesthouse in Hakone

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Photo gallery for HESTA Hakone

Exterior
Reception
Lobby
1 bedroom, free WiFi, bed sheets
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Shared Dormitory

1 bedroom, free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Separate bedroom
Toilet with electronic bidet
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Twin Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Twin Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Separate bedroom
Private bathroom
Toilet with electronic bidet
Electric kettle
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Basic Shared Dormitory

1 bedroom, free WiFi, bed sheets

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Toilet with electronic bidet
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Japanese Western Style Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Toilet with electronic bidet
Electric kettle
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

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About the area

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522

What's nearby

  • Lake Ashi - 10 min walk - 0.9 km
  • Hakone Ropeway - 5 min drive - 3.1 km
  • Hakone Shrine - 6 min drive - 6.4 km
  • Hakone Kowakien Yunessun - 10 min drive - 6.7 km
  • Hakone Open Air Museum - 11 min drive - 7.3 km

Getting around

  • Kowakidani Station - 10 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Tokyo (HND-Haneda) - 110 min drive

Restaurants

  • ‪大涌谷くろたまご館 - ‬5 min drive
  • ‪箱根ロープウェイ株式会社桃源台駅 - ‬11 min walk
  • ‪涌わくキッチン - ‬5 min drive
  • ‪大涌谷駅食堂 - ‬5 min drive
  • ‪Cafe Tune - ‬7 min drive

About this property

HESTA Hakone

Guest house near Lake Ashi
HESTA Hakone provides amenities, such as an indoor mineral hot spring (onsen) and laundry facilities. Stay connected with free in-room WiFi.
Additional perks include:
  • Smoke-free property, luggage storage and a TV in reception
  • A vending machine
Room features
All guest rooms at HESTA Hakone have comforts, such as air conditioning, as well as

Languages

Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Spa

  • Public bath open from 4:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Slippers
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are welcome to use the on-site public bathing facilities

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

Is HESTA Hakone pet-friendly?

No, pets are not allowed at this property.

How much is parking at HESTA Hakone?

Limited spots are available.

What time is check-in at HESTA Hakone?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at HESTA Hakone?

Checkout is at 10:00 AM.

Where is HESTA Hakone located?

Located in Motohakone, this guesthouse is within a 10-minute walk of Sengokuhara Onsen and Hakone Pirate Ship. Hakone Visitor Center and Kuzuryu Shrine are also within 2 miles (3 km).

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HESTA Hakone Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 117 reviews
Rating 8 - Good. 39 out of 117 reviews
Rating 6 - Okay. 23 out of 117 reviews
Rating 4 - Poor. 8 out of 117 reviews
Rating 2 - Terrible. 7 out of 117 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stayed 3 nights in Apr 2025

8/10 Good

Rhys

Liked: Staff & service, amenities, property conditions & facilities
Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Stayed 1 night in Apr 2025

6/10 Okay

Janna

Liked: Cleanliness
Disliked: Staff & service
We didn't feel welcome at all. We arrived a little early with a little kid. Unfortunately we could not check in an hour before check in time even so the room was ready. No reason, no explanation. The hotel seems very money oriented. Everyone has to pay an extra fee for the onsen, even if you don't plan to use it. You have to pay if you want to leave your bags a couple hours after check-out.
Stayed 2 nights in Apr 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024

6/10 Okay

carla

Not very easy to find. It was Ok to spend only 1 night
Stayed 1 night in Jan 2025

2/10 Terrible

xing

Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved the room for 2080 Yuan at expedia.com. But when I got in the hotel, told me the charge is 2140 Yuan, 600 Japan Yuan difference, hotel didn’t give any explanation. Also in the room all of powers and power sockets by inserting room key to turn them on, that means you have keep lights on when you are sleeping if you use power plug to charge phone or connect sleep machine, that make me crazy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024

8/10 Good

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Stayed 2 nights in Nov 2024

8/10 Good

Gina

Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Vito was super helpful at the front desk too.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Stayed 2 nights in May 2024

4/10 Poor

Fareed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
Stayed 1 night in Jan 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dormitory bed was a bit uncomfortable. Variety of vending machines
Stayed 4 nights in Apr 2024

8/10 Good

Daphne

Liked: Cleanliness
For an economy property, it was fine. A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Stayed 1 night in Oct 2023

10/10 Excellent

Ki Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates in a quiet place, with difficulties to find the location, no restaurants and other facilities around. No elevator as well. If well prepared for all these inconvenience, this hotel is definitely worth a try, with its more than reasonable price. The hotel rooms seems to be newly renovated, large size, very clean and comfortable. I love it so much, would come back again definitely 💕.
Stayed 1 night in Sep 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Stayed 2 nights in Oct 2023

4/10 Poor

Luca

Disliked: Staff & service, amenities, property conditions & facilities
The price simply isn’t worth it. There is no reason to pick this hotel over anywhere else in that area. The positive thing is the room is big (no shower). I will now list below the negative aspects of this accommodation. - Staff are non existent, there is occasionally someone at the desk but never after 9pm. They are completely useless at assisting you and are unlike any other Japanese person I have encountered. They couldn’t arrange a Taxi for us, and couldn’t answer the phone either. There is no food outside of the vending machine options which are ok. If you don’t have a car I would avoid this entire AREA of Hakone. It is very beautiful landscape but extremely hard to get too - if you are out after 6pm good luck there is nothing open in even the main area of Gora which isn’t just a small town open for the attractions this area is blackout at night. The Bus stops at around 730pm. If you miss the train or bus you are at the mercy of waiting for a taxi to maybe show up unless you have a competent hotel to organise one for you. This area seems to have infinite guest houses and hotels all with a very weird vibe seemingly run down and semi abandoned. The onsen was very average and lots of things like lights, kettles etc do not work. The way Hakone works is there is a ropeway cable car that goes up and down the mountain and ends at 5pm this is a short walk away to the bottom at Lake Ashi which is lovely in the morning and day time then you catch the cable up to.
Stayed 2 nights in Mar 2025

4/10 Poor

Feng Ren

Liked: Staff & service
Disliked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food. My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench. The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth. If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Stayed 1 night in Nov 2023

6/10 Okay

ed

Liked: Cleanliness
Disliked: Staff & service
Hors saison (mai) le peu de restaurant ferme à 20h00. Pas de petit déjeuner servi, que des distributeurs. Personnel vraiment pas aimable, quand présent. La chambre est spacieuse.
Stayed 2 nights in May 2025

8/10 Good

Jocelyne

Liked: Cleanliness, amenities, property conditions & facilities
Près d’un lac vu sur mont Fuji. Près du téléphérique, pass de trois jours pour les transports soit bateau,téléphérique,bus etc.. chambre grande,très confortable, onsen bain eau chaude. Quelques minutes de marche du débarcadère.
Stayed 3 nights in May 2025

6/10 Okay

Daniela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Propiedad muy lejos de la estación de autobús/teleferico, 20 minutos a pie de subida, no ofrecen transporte ida o vuelta a la estación, sin personal entre 9 de la noche y 8 de la mañana, el personal no habla ni un poco de inglés y son groseros, no resuelven dudas, las instalaciones del hotel ya están anticuadas, televisión solo con 4 canales, no hay nada que hacer en el hotel ni en sus cercanías después de las 6 de la tarde.
Stayed 1 night in May 2025

8/10 Good

MAKIKO

Liked: Cleanliness, staff & service
お風呂のドアにカビが生えていました。
Stayed 3 nights in Apr 2025