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Reviews of Hotel La Neige Higashikan

5 out of 5
Hotel La Neige Higashikan
Happo Wadanonomori, Hakuba, Nagano-ken

Reviews

9.8

Exceptional

Rating 10 - Excellent. 99 out of 113 reviews" "
Rating 8 - Good. 10 out of 113 reviews" "
Rating 6 - Okay. 1 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 1 out of 113 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property and stay were excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

KHALED, fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, service and people that work there.
Stayed 5 nights in Mar 2024

10/10 Excellent

WILLARD

Travelled with group
Liked: Property conditions & facilities
The hotel was great and the staff were friendly and helpful. Lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Otto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Maurice

Stayed 4 nights in Feb 2023

10/10 Excellent

Geoffrey Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.
Stayed 5 nights in Jan 2023

10/10 Excellent

Tristan

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the cottage. My family was able to enjoy hotel amenities with privacy. The shuttle was a big plus. The staff was very accommodating. We will stay there again. Highly recommended.
Stayed 3 nights in Feb 2022

10/10 Excellent

Teri, Aiea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights and took the half board option which included breakfast and dinner at their restaurant. We were so impressed with the fabulous French- inspired multi course dinners; beautifully presented and super delicious! What an incredible value. Would highly recommend! The staff and service at this hotel are also top notch!
Stayed 3 nights in Feb 2022

8/10 Good

Peter, APO

Liked: Cleanliness, staff & service, amenities
Stayed four nights to ski the various areas of Hakuba Valley. First, the staff were incredibly kind and helpful! For example, when I arrived and as I was parking my car, a staff member came out to greet me. And each morning I skied Happo One, a staff member drove me to the ski area and then picked me up when I called in the early afternoon. This allowed me to boot up in the hotel lobby, saving me much time. Staff also offered to help with ski rentals and lift passes. The daily breakfast (set menu) was also nice. And one evening I ate dinner in the hotel’s restaurant. I was hoping for Japanese food, but the set menu was comprised of delicious French food. I should have asked more questions about the dinner menu before I made my dinner booking, but again the dinner and service were very nice. The hotel itself is showing its age—worn carpets in the hallways, tired-looking furniture, scuffs on the walls. But the room was spacious and the bed and pillows comfortable. The hotel is secluded, and I couldn’t find any places to eat within walking distance, so guests will have to eat dinner in the hotel’s restaurant or drive somewhere. Overall, I had a nice, relaxing stay.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely lovely staff and atmosphere
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel La Neige had a lovely, peaceful vibe with a consistent and an incredibly high standard in everything from the decor, to the food, to the service. Would highly recommend.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stat
Awesome hotel with fantastic service. They really go out of their way to make you feel comfortable and at ease. Very helpful with arranging snowboarding gear rental, lift tickets and evening dinner reservations. I would recommend this hotel above all others. Breakfast was amazing as well.
Stayed 2 nights in Dec 2020

10/10 Excellent

Grant, Melbourne, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed in. Beautiful rooms, excellent service and the Restaurant provides a magnificent dining experience.
Stayed 7 nights in Mar 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2020

10/10 Excellent

haibin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and excellent service
Stayed 4 nights in Dec 2019

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at La Neige!
The staff at La Neige is absolutely fantastic! Miki took great care of us. We came very early in the season for the first few days the slopes were open. Although, we would have liked more snow, our stay was made perfect by the team at La Neige. They made the process of renting equipment, getting to the slopes, and even going on some sight seeing absolutely painless. Every night when we came in, they had chairs set up for us in the lobby with our shoes, a fire burning in the fireplace, and fresh popcorn and snacks for our hungry children. The cabin we stayed in was perfect for our family of five and the dining options were also great. We ate at the casual restaurant most nights, but enjoyed French one evening and we were equally pleased at both restaurants. The Gyodon and Shabu Shabu were family favorites. The breakfast with a cooked option and buffet satisfied everyone as well. We would definitely go back for another stay.
Stayed 5 nights in Dec 2019

10/10 Excellent

BrandonAndLisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough space to write how happy we are with every single thing the staff did for us here. Talk about the golden standard. From the welcoming to the great mornings with breakfast, assisting us with making plans around the area to even keeping the beers stocked in the fridge. The bar has been set so high that I doubt we will ever find I place like this again. I believe I can speak for the both of us when I say this, Thank you from the bottom of our hearts for making this trip to Japan the best we have ever taken. We actually miss the staff as we really felt part of the family.
Stayed 3 nights in Oct 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service!
My husband and I stayed here for 3 nights in July. The service at the hotel was amazing- everyone was so accommodating! We included breakfast and dinner with the stay and definitely recommend this! While in the summertime the breakfast was not a buffet, the food was still delicious. Our dinner every night was in the French restaurant and 7 courses, the chef is AMAZING and the food was the best we had the whole trip! The staff remembered how we liked our meat cooked, if we liked coffee or tea, and the foods I couldn’t eat. Such amazing service! Can’t wait to plan another trip here😊
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice property-very cozy-geat staff
Stayed 3 nights in Apr 2019

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The uniqueness of this place is the service level of the staffs and the ultra convenience for skiers. The ski valet was so wonderful. Ur ski boots will be nicely placed near the door for u and when u return , they do the same for ur shoes so u can conveniently change out. Moreover the warm welcome by Ms Okamoto everytime after we got back from our ski sessions was so heartwarming. We felt we were returning to a home instead of a hotel. And U dun hv to worry about lugging ur skis after renting from the shop and they do the returns for u when u leave. The courtesy transfer service they provide to some nearby popular spots is also a bliss. To add on , their half board is highly recommended . The nightly dinners were such a gourmet delight that me and my husband looked forward to every night. They spared no expense to change the ingredients to cater to my dietary requirements and not just replace with some make do dish just to do the job. The servers were so attentive that we truly enjoyed all our meals at the restaurant. We will return!
Stayed 3 nights in Feb 2019

10/10 Excellent

Scott, melbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, nice property, the hotel has pick up and drop off service from bus station, and also including shuttle bus to the snow field
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

K

Liked: Staff & service, amenities, property conditions & facilities
The property, the setting, the setup, the food, the people.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service . Very friendly staff. Great Location
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every respect. The staff were all amazing. Location is good- Hakuba is quite spread out but hotel is walkable distance to many places. Although not ski in/ski out, hotel will organise to take you to the local fields and there is a shuttle bus stop right outside hotel if you want to explore other ski fields.
Stayed 7 nights in Jan 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!
Service was incredible - some of the best we have ever had at a hotel! Highly recommend to anyone that wants great accommodation and excellent service in Hakuba!
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific service, huge breakfast, gorgeous hotel
This was a standout hotel on our trip to Japan. The staff are incredible and so warm and welcoming. Ski valet service is such a luxury and the rental shop is very near by. Enjoyed the complimentary hotel car pickup from the Alpico bus. The food at breakfast and dinner is excellent. Huge portions and variety of selection at breakfast. We highly recommend trying the in-hotel restaurants for dinner. Lovely room and cozy pajamas and robes. In-room massage service was excellent. Beautiful hotel, well decorated for Christmas. Beautiful architecture. This is a must-stay hotel in Hakuba.
Stayed 2 nights in Dec 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Stay!
This hotel was the perfect getaway with very wonderful accommodating staff. Breakfast and dinner is definitely worth the price. I bet the view and area is even better during winter.
Stayed 1 night in Nov 2018

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location!
Beautiful hotel in a stunning location! Wonderful staff that are very attentive to your needs. Would definitely stay there again!
Stayed 4 nights in Oct 2018

8/10 Good

Theresa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Rustic Retreat
The hotel is located in a small ski resort town. We arrived in the afternoon and were immediately encouraged to relax in the lounge with other guests enjoying complimentary hot tea & snacks, including marshmallows that could be roasted over a small fire in the fireplace. Dinner was served in the smaller of the hotel’s two dining rooms. Apparently both rooms are usually open, the larger & more luxurious being a higher-end eatery. But we had our choice of several menus, including the menu for the closed dining room. The food was ok. In hindsight I’d recommend modest choices that equal the restaurant’s limited capabilities. We opted for pricey dishes that weren’t well executed & rued the resulting bill. Breakfast is a hybrid buffet, with a choice of several main courses ordered off a menu, accompanied by the buffet items. It was fine, on par with typical hotel fare. Breakfast was served in the larger dining room with linen napkins - a rarity for Japanese restaurants - with a lovely, expansive view of the surrounding grounds. Our room, itself, was moderately sized, with a king bed & a bathroom that featured a step up to it. The bathroom had a tub and a hand-held “shower” attachment. Hubby was able to use the wand as a shower in its mount, but I was worried I’d inadvertently spray the entire room, even with the provided shower curtain. Finally, the hotel staff is very friendly & gracious. Overall, we’d recommend the hotel, but suggest dining elsewhere for dinner.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff and service
The hotel is old but kept in a good condition. It is serviced by an attentive and friendly staff which makes the experience exceptional.
Stayed 4 nights in Mar 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski hotel Hakuba
Staff Is fantastic always there to help with anything, went above and beyond our expectations
Stayed 4 nights in Feb 2018

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European Ski Chalet in Nagano
Spacious nicely decorated room with balcony. The lounge with fireplace feels very European. We went for half board - the French 4 course dinner was excellent. The dining room is like a winter garden surrounded by glass panels. Friendly service.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pristine hotel with great service
The staff were very helpful. Nice buildings and lounge, and beautiful dining room.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service is what made the stay. Skis all ready and waiting in the morning without asking, they take care of your shoes, which are waiting for you at the door by a chair on your return. Ski Rental just down the road (which are excellent too), hotel drops you off and picks you and gear up, or carry on with your day like we did and hotel will come and collect your gear. Hotel drops you off and picks you up at nearby chairlift. Pickup and drop off at bus. Hotel handles returning Rental gear.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel and team!
Absolute trip of the life time for us coming from California. The welcoming nature of the folks from La Neige was consistently evident, and the location in Wadono in Hakuba Valley was great. Ski in ski out and great accesibility to many other activities.
Stayed 5 nights in Jan 2018

10/10 Excellent

chris, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and comfortable
My wife and I had an amazing stay. Service was best I've seen at 5-star hotels. Proximity to mountains was amazing.
Stayed 2 nights in Jan 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay
Fabulous place, great service, comfort, food, the lot. A hotel which genuinely cares about its guests and helps at every turn.

10/10 Excellent

Nicole, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Spot I. the Snow
A fairytale setting with lights twinkling in the snow dusted trees. The cabins are perfect for a family with a short walk through the snow to the main building. Food was beautifully presented and delicious. A special mention for all the staff. Nothing was too much trouble and the service was the best we have ever experienced. Thankful for a wonderful stay

10/10 Excellent

KUNIHIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lot not only the hotel but also the staff’s hospitalities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow !! What a place, great service, great people, excellent food !!! If you need to choose one place to stay there on ski season, it’s your choice. I love Japan but this service blow my mind !! They take you to the gondolas and go back for you without cost and the best service actitude
Stayed 3 nights in Jan 2024

10/10 Excellent

Yasunori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高に素晴らしいホテルでした！ また泊まりに行きます！
Stayed 2 nights in Jan 2024

8/10 Good

Fumito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023