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Reviews of Motel One Hamburg - Alster

Motel One Hamburg - Alster
Steindamm 102, Hamburg, HH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 362 out of 726 reviews" "
Rating 8 - Good. 314 out of 726 reviews" "
Rating 6 - Okay. 37 out of 726 reviews" "
Rating 4 - Poor. 9 out of 726 reviews" "
Rating 2 - Terrible. 4 out of 726 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024

10/10 Excellent

JINHUA

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very clean modern hotel and only 50 meters from train stop well run and provided a good place to stay. not in heart of city but only 5-10 mins by u Bahn which is very cheap to get around
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

ALANA CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kraig, Orlando

Liked: Cleanliness, staff & service
The rooms are small but efficient and clean. The bar is trendy but understaffed for the numbers of patrons at least nights I was there. They were slow in serving. But overall a good location.
Stayed 3 nights in Oct 2021

8/10 Good

OLEG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean compact budget hotel. Good location 9 minutes by foot from central train station. Friendly staff
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location
Great hotel in a great location. Easy access to the underground. Breakfast was delicious and well-priced. Parking on-site made arrival and departure easy.
Stayed 2 nights in Aug 2021

6/10 Okay

Goran

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Under my motel one expectation.
Only stayed overnight. The motel one standard is very high as usual. and it is not the first time i was using them. I was bit dissapointed that I called 2 times in space of 15 min. before arrival to hear about parking in the area and nobody answered, although there were 5 people at the front desk. Arrived late and check in took some time due to training of new employee. There are more then 15 floors of this motel one, but somehow we got the smallest room possible.(maybe ever for a double room). Not the greatest motel one stay but you cant be lucky every time.
Stayed 1 night in Jan 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lackluster stay
The hotel asked of we wanted to add breakfast to our stay which we did and then made us pay separately for it. The breakfast was very lacklustre, cereal and sandwich makings. The room was extremely tiny with very little room to walk or sit in. There was no phone available even at the front desk for local calls and there was no printer available either. No vending machines bit the bar was open 24hrs with very overpriced food and drinks.
Stayed 3 nights in Aug 2019

8/10 Good

Stinne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Make sure you pay in euro
I liked the hotel, but had to pay 21 euro extra using my credit card because the receptionist asked if I wanted to pay in my own currency and I thought why not, it would be easiere to calculate with. She did however not tell me that it would cost 21 euro extra in a virtual "currency exchange". When I found out I asked them to return the purchase since I hadn't been told this would happen. This was apparantly not possible., which of course is complete rubbish. 21 euro right out the window... The neighborhood is basicly only with Muslim stores. It was a bit like China town just with muslims.. we found a great Turkish restaurant though with great meats (but no beer, since it was muslim) The room was good and the beds very comfortable. The breakfast buffet was okay, but there were only bread and cereal. I expected some scrambled eggs and bacon or other hot dishes. Overall it was ok, but I wont be returning to that particular hotel.
Stayed 1 night in Apr 2019

6/10 Okay

Ross

Good hotel
Quiet and comfortable
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price in good relationship to offer
+ Bio-certified Joghurt, butter and milk @breakfast + several supermarket and pharmacy in the surrounding area + directly @ bus and U-Bahn station - Very small room, very small bathroom - No fresh fruits, only canned fruit salad @breakfast - no electric water heater - Bed too smooth for me
Stayed 3 nights in Mar 2019

8/10 Good

kerem

Liked: Cleanliness, property conditions & facilities
Good value but improvements needed
Quality hotel but can be better such as fridge and small wardrobe needed in the room
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to city centre. Walked from train station but much easier to get the underground.
Stayed 1 night in Jul 2018

8/10 Good

Mrs L M

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms to small
The rooms and bathroom were far too small not enough room to walk around But it was very clean Bed comfortable
Stayed 2 nights in Mar 2018
Response from VanessaF on 13 Mar,2018
Dear Motel One-Guest, Thank you so much for the great review of the MOTEL ONE HAMBURG-ALSTER! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Vanessa Flohr Assistant Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Simon Wieck on 28 Feb,2018
Dear Janet, Thank you for the fantastic review of our hotel Motel One Hamburg-Alster! We are glad that you enjoyed your stay and hope to see you again very soon at Motel One. Sincerely, Simon Wieck Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for S-bhan airport link, as well as local U-bhan. Walking distance to old town. Hotel itself is immaculate with friendly staff, though local surroundings are a bit run down and dirty. Wouldn’t choose to eat in local area.
Stayed 3 nights in Dec 2017
Response from Simon Wieck on 31 Jan,2018
Dear Peter, Thank you for the great review of our hotel! The area around the hotel offers a lot of fantastic restaurants (e. g. in the nearby street Lange Reihe) We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Motel One HH Alster on 8 Aug,2017
Lieber Motel One Gast, vielen Dank für die Bewertung Ihres Aufenthaltes im Motel One Hamburg-Alster. Wir freuen uns auf Ihren nächsten Aufenthalt. Herzliche Grüße Simon Wieck Manager

10/10 Excellent

Lucia

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, typical Hamburg " Charme "
the Internet login for vouchers (prepaid rooms) and for payment at check-in is apparently different. However, the desk staff did not know and tried to make me look as if I were not capable to log in in the Internet. Did not like so much this experience.
Stayed 1 night in Jun 2017
Response from Motel One HH Alster on 7 Jul,2017
Dear Lucia, Thank you for the great review of the Motel One Hamburg-Alster. We're gonna work with my front desk stuff to create a better service. Sorry! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Manager

8/10 Good

Patricia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel One happy choice for Hamburg
Hotel staff very friendly. Room was clean, well appointed. Hooray for feather free bedding!!! Excellent location near the Alster and just steps away from the local metro. 5 minutes from an area full of restaurants of all cuisines.
Response from Motel One HH Alster on 29 May,2017
Dear Patricia, Thank you for the great review of our MOTEL ONE HAMBURG-ALSTER! We are glad that you enjoyed the friendliness of our team, the cleanliness and the location of our hotel, your stay and we hope to see you again very soon. Sincerely, Simon Wieck Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 22 Feb,2017
Lieber Motel One Gast, vielen Dank für Ihre Bewertung. Ihr Motel One Team

8/10 Good

Maria, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
next to a train/bus station
The hotel is next to a ubahn station and that makes it really easy for transportation around the city. The room was clean and comfortable even though it was a bit small. If it was a little bit bigger then it would have been the perfect city hotel
Response from Vanessa on 21 Feb,2017
Dear Motel One-Guest, Thank you so much for the great review of the MOTEL ONE HAMBURG-ALSTER! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Vanessa Flohr Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean hotel
Room size is small but ok for short staying

10/10 Excellent

Markus, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is service!
The staff is just incredible! So helpful and friendly
Response from General Manager on 11 Aug,2016
Dear Markus, Thank you for the great review of our hotel and your compliment to our staff. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ihr Team des Motel One Hamburg-Alster!

10/10 Excellent

Gary, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, nice, and FAST WIFI
Just a night in Hamburg. The hotel is in a very convenient spot in Hamburg, near the U-bahn (one stop from Hauptbahnhof) and just a 5-minute walk from Berliner Tor and the S-bahn to the airport. Parking is convenient as well and it's easy to drive to. Rooms are nice and new, but perhaps a bit spartan and on the small side. But perfect for a quick trip/overnight. Best thing is the wifi speed and quality: fastest hotel internet I have ever experienced, which was nice to watch a movie and relax instead of "buffering..." or connection failures.
Response from General Manager on 11 Aug,2016
Dear Gary, Thank you for the great review of our hotel and especially our internet in the rooms! We are glad that you enjoyed your stay so much and hope to see you again very soon. Sincerely, Ihr Team des Motel One Hamburg-Alster!

10/10 Excellent

Debbie, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Staff
The area wasn't as nice as pictured but close to train station and the hotel was beautiful and the staff great. Peter the Registration attendant was great.
Dear Debbie, Thank you for the great review of our hotel and your compliment to our colleague! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Response from Motel One HH Alster on 23 Jun,2016
Thank you very much for your feedback. Team Motel One Hamburg-Alster

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and reasonably priced
Regular user of Motel Ones. The standard is consistently good and cost reasonable. This one is right beside a metro station and within walking distance of the main railway station and city centre.
Dear Motel One-Guest, Thank you so much for the great review of the MOTEL ONE HAMBURG-ALSTER! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Simon Wieck Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location, very friendly staff.
Friendly staff, good location, new hotel. Breakfast buffet somewhat crowded and some of the chairs there uncomfortable.
Response from Motel One HH Alster on 21 May,2016
Dear Motel One guest, Thank you so much for your great review and your feedback regarding your stay at the Motel One Hamburg-Alster. These days we are changing all seats to most comfortable seats in the One Lounge (lobby) and we will create more seats. It would be great to welcome you again soon. Best Regards, Simon Wieck Manager

6/10 Okay

Alireza

Disliked: Staff & service, property conditions & facilities, room comfort
Response from Motel One HH Alster on 9 Apr,2016
Dear Alireza, Thank you very much for your Review of your stay at the Motel One Hamburg-Alster. Best Regards, Simon Wieck Manager

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Motel One HH Alster on 27 Feb,2016
Dear Kelsey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ihr Team des Motel One Hamburg-Alster!

10/10 Excellent

Jim, Aliso Viejo, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and next to train stop.
The hotel seems very new and the cleanest environment of all of my hotel stays. The breakfast was excellent.
Response from Simon Wieck on 3 Oct,2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Gary, Karlsruhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific value
Overall, a wonderful stay. Easy access to the U1 and very comfortable room, amenities.
Response from Motel One HH Alster on 21 Nov,2015
Dear Gary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ihr Team des Motel One Hamburg-Alster!

8/10 Good

Wooster, Gotham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room and convenient location
Hotel was convenient to central Hamburg, either 15 minute walk from Hauptbahnhof or 1 stop on U-bahn. Steindamm has lots of convenient grocery stores, altho it can be a seedy closer to the Hauptbahnhof. Lange Reihe, the other main drag in St. Georg is only 2 blocks away, with lots of good restaurants. The Motel One "thing" is to have the living room/pantry in the lobby and your room is your bedroom. Personally, I miss having a kettle in the room to make a quick cup of tea. The beds are comfortable but if Motel One wants to make the rooms even more efficient, they should think about drop down tables and fold away chairs. The EUR 9.50 breakfast might sound like a bargain until you see everyone jammed in the lobby lounge balancing small plates on their knees and trying not to bump into the person sitting next to them. Seriously folks, you can spend the same money in more comfortable cafes outside.
Response from Ihr Team des Motel One Hamburg-Alster! on 28 Jul,2015
Dear Gotham, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Rolf Arild

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Motel One HH Alster on 26 Sept,2015
Dear Rolf Arild, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Hamburg-Alster

6/10 Okay

John, Mullingar, Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
good location, clean and tidy, very nice, rooms a little small, shower was great.
Response from Motel One HH Alster on 26 Sept,2015
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Motel One Hamburg-Alster

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Reception staff were very friendly and helpful.
Response from Motel One Hamburg Alster on 17 Jun,2015
Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Elsee, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location very good
Good breakfast. Excellent atmosphere and interior. Staff very courteous
Response from Motel One Hamburg Alster on 17 Jun,2015
Dear Elsee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

zabine, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern, new, good location for a very good price
the locations is perfect, right beside the subway station. My room on the 12th floor was small with a very small shower, but wifi for free worked very well and the beds are comfortable. Very clean room, nice temperature in the room and very quiet. In the lobby there is a bar with a very good choice of alcohol free and alcoholic beverages. In the morning you pay an extra 9.50 euro for the breakfast (6-10 a.m.) with a huge selection of healthy food, many organic choices and even gluten free bread. Pay attention to the rush hour between 7-9 a.m. there was a long line. Very good coffee, latte or cappuccino.
Response from Motel One Hamburg Alster on 17 Jun,2015
Dear Zabine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Adrian, London

Liked: Staff & service, property conditions & facilities, room comfort
Great value for money
We enjoyed our stay at Motel One. Fantastic, beautiful decor, great facilities. Only downside was that our room was not cleaned properly on one occasion and not at all on another.
Response from Motel One HH Alster on 24 Jun,2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Motel One HH Alster on 18 Jun,2015
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Motel One HH Alster on 17 Jun,2015
Dear Andy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best wishes

8/10 Good

Baloli, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost new and very clean for a 3 star in Europe.
Great for a 3 star in Europe. Close to train,bus, groceries and cheap restaurant. No coffee maker and phone in the room which is not common in North Ametica.
Response from Motel One Hamburg Alster on 17 Jun,2015
Dear Baloli, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely.

10/10 Excellent

graham, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WTCE
This is our groups second year to stay and the staff was very helpful and friendly as last year. we will be back next year. thank you for a great stay.
Response from Motel One HH Alster on 29 Apr,2015
Dear Graham, thank you for taking your time to send us a review. We are glad to hear that you already stayed here for the second time and again enjoyed your stay in our hotel. Thank you for the commendation of our staff. We will certainly pass it on. We are looking forward to welcome you again next year. Sincerely, Motel One Hamburg Alster