Choose dates to view prices

Grand Hyatt Guangzhou

Photo gallery for Grand Hyatt Guangzhou

Exterior
Indoor pool
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Grand Hyatt Guangzhou

Grand Hyatt Guangzhou

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong, 510623

Explore the area

  • Popular LocationGuangzhou Opera House12 min walk
  • Popular LocationGuangzhou Library2 min drive
  • Popular LocationFlower City Square8 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)29 min drive

Room options

About this area

Guangzhou

Grand Hyatt Guangzhou is located in Tianhe, a neighbourhood in Guangzhou, and is near a metro station. Canton Tower is a notable landmark, and travellers looking to shop may want to visit Beijing Road Pedestrian Street and Shangxiajiu Pedestrian Street. Guangzhou Zoo and Southern China Botanical Garden are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Guangzhou Opera House - 12 min walk
  • Guangzhou Library - 2 min drive
  • Grandview Mall - 4 min drive
  • Guangdong Museum - 5 min drive
  • Flower City Square - 8 min drive

Getting around

  • Women and Children's Medical Center Station - 5 min walk
  • Guangzhou Railway Station - 8 min drive
  • Baiyun International Airport (CAN) - 29 min drive

About this property

Grand Hyatt Guangzhou

5-star luxury hotel revitalised in 2021 and located in Tianhe
You can look forward to a garden, dry cleaning/laundry services and a bar at Grand Hyatt Guangzhou. Treat yourself to a body treatment, aromatherapy or a deep-tissue massage at O Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and garden views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour fitness centre and a business centre.
You'll also find perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • ATM/banking services, massage treatment rooms and free newspapers
  • Guest reviews give good marks for the dining options, helpful staff and walkable location
Room features
All 368 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • LCD TVs with satellite channels
  • Daily housekeeping, desks and phones

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AMโ€“10 AM: CNY 198 per person
  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • G Restaurant
  • The Market Cafe
  • The Penthouse

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property โ€“ August 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 230.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 198 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 230.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Hyatt
Guangzhou Hyatt
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel
Grand Hyatt Guangzhou Guangzhou
Grand Hyatt Guangzhou Hotel Guangzhou

Frequently asked questions

Does Grand Hyatt Guangzhou have a pool?

Yes, this property has an indoor pool.

Is Grand Hyatt Guangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Guangzhou?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Guangzhou?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Hyatt Guangzhou?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Grand Hyatt Guangzhou located?

Located in Tianhe, this luxury hotel is 2.6 mi (4.2 km) from Canton Tower, and within 6 mi (10 km) of Yuexiu Park and Beijing Road Pedestrian Street. Canton Fair Complex and Shangxiajiu Pedestrian Street are also within 6 mi (10 km). Women and Children's Medical Center Station is 5 minutes by foot and Zhujiang New Town Station is 5 minutes.

Can I cancel my reservation for free at Grand Hyatt Guangzhou and receive a full refund?

Yes, Grand Hyatt Guangzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Guangzhou cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 168 out of 302 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 92 out of 302 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 26 out of 302 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 5 out of 302 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 11 out of 302 reviews" "
" "2 - Terrible 4%

8.9/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Excellent

qun
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Lisa
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is on point!
Stayed 2 nights in Jan 2022

2/10 Terrible

Kai
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing , attentive and helpful, especially on the Club Floor . The Club Floor lounge was very well equipped with delicious evening snacks and great service.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Nice location great services!
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller
Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room looked nice at first, but upon further inspection quite a bit of disrepair: dirty walls, dust and dirt along surfaces and edges. Staff was friendly. All services (pool, spa, gym, etc) closed due to coronavirus. Room service adequate but not great.
Stayed 2 nights in Jan 2020

10/10 Excellent

Jeff, Sydney
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt the place quite secure and peaceful. All good.
Stayed 5 nights in Dec 2019

10/10 Excellent

Chung Mau
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good for room and service. Thereโ€™s only sauna inside menโ€™s changing room but is not enough for relaxation, need to be improved. The guys at hotel entrance are not friendly at all, what a pity.
Stayed 2 nights in Dec 2019