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Reviews of Four Points by Sheraton Hamilton - Stoney Creek

3 out of 5
Four Points by Sheraton Hamilton - Stoney Creek
49 Goderich Road, Hamilton, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 690 reviews" "
Rating 8 - Good. 232 out of 690 reviews" "
Rating 6 - Okay. 39 out of 690 reviews" "
Rating 4 - Poor. 20 out of 690 reviews" "
Rating 2 - Terrible. 24 out of 690 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosmira

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good...
Stayed 1 night in May 2024

10/10 Excellent

Alexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went above and beyond for us and we would definitely stay here again
Stayed 3 nights in May 2024

10/10 Excellent

Balpreet

Travelled with partner
Great
Stayed 1 night in May 2024

10/10 Excellent

Bojana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Matthew

Stayed 3 nights in May 2024

10/10 Excellent

Yajing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, and hospitality! Everything is super experience to us!
Stayed 1 night in May 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good , thanks
Stayed 1 night in May 2024
Response from Hannah on 16 May,2024
Hi Jane,Thank you for staying with us! We appreciate your feedback. We hope to see you again next time you're in the area. Have a great day!

10/10 Excellent

Michele, Peterborough

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hannah on 15 May,2024
Hi Michele,Thank you for staying with us! We appreciate your feedback. We hope to see you next time you're in the area. Have a great day!

8/10 Good

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Hannah on 15 May,2024
Hi Jim,Thank you for staying with us! We appreciate your feedback. We hope to see you next time you're in the area. Have a great day!

4/10 Poor

Charlene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is terrible- the back end of an industrial park. Very dodgy feeling. There was an arrest being made at the front door as we arrived. The first room we were given was already occupied. (I’d be upset if someone was given a key to walk into MY room.) The room was very small. No shelf in the shower for toiletries. Vanity needed a paint job. Entertainment system didn’t work for FireStick plug-in or streaming. Very disappointed as I had ‘splurged’ on a Sheraton because it was Mother’s Day.
Stayed 1 night in May 2024

6/10 Okay

Adam

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lovely staff, sketchy area and very sketchy people wandering in and out. Restaurant staff are clearly bored and very very slow. Front desk staff, however, are great!
Stayed 1 night in May 2024
Response from Hannah on 16 May,2024
Hi Adam,Thank you for staying with us! We appreciate your feedback and we have shared this with our management. We hope to see you again next time you're in the area. Have a great day!

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Hannah on 15 May,2024
Hi Ruth,Thank you for staying with us! We appreciate your feedback. We hope to see you next time you're in the area. Have a great day!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and booked us into the Omer wanted extra early!
Stayed 1 night in May 2024
Response from Hannah on 15 May,2024
Hi Greg,Thank you for staying with us! We appreciate your feedback. We hope to see you next time you're in the area. Have a great day!

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Hannah on 16 May,2024
Hi Jason,Thank you for staying with us! We appreciate your feedback. We hope to see you again next time you're in the area. Have a great day!

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is superb. The receptionist were very accommodating, friendly and ready to help. The only thing that dismayed me was, the signage of the hotel to enter the hotel from the street is not visible or big enough to see. In entering the hotel, you have to passed commercial building which is very confusing. There should be a signage saying, “ hotel entrance is this way”.
Stayed 1 night in May 2024
Response from Hannah on 15 May,2024
Hi Juliet,Thank you for staying with us! We appreciate your feedback and have shared it with the management. We hope to see you next time you're in the area. Have a great day!

10/10 Excellent

Harsh

Travelled with family
Liked: Property conditions & facilities
Excellent experience
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 4 May,2024
Thank you for 5 star review! We appreciate your business and look forward to seeing you return soon!

8/10 Good

OMOWANLE OLUWOLE

Stayed 5 nights in Apr 2024

10/10 Excellent

Koreena

Liked: Cleanliness, staff & service
Quiet rooms. Good water pressure. Comfy pillows. Fridge and good coffee.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 4 May,2024
Thank you for 5 star review! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

8/10 Good

Farzad

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 4 May,2024
Thank you for 4 star review! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Industrial area hard to find. but quality of hotel and staff make up for location.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 24 Apr,2024
Thank you for 4 star review! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Arnold, Pickering

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, no issues with our sray...
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 21 Apr,2024
Thank you for 4 star review! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Marilyn

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 19 Apr,2024
Thank you for 4 star review! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Angelina

Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 4 May,2024
Thank you for 5 star review! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a sauna and whirlpool but the room was nice and it is near the highway and restaurants and shopping.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 5 star review Catherine! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was ready prior to our check-in which also helped with kids. Also accomdated a late check-out. Will definitely use this hotel location again.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 5 star review Anthony! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Teresa K

Business traveller
Liked: Cleanliness, staff & service
Conveniently located.
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 4 star review Teresa! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 4 star review Nathan! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Tolunimi

Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on 21 Apr,2024
Thank you for 4 star review! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed a night it was an amazing experience
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 3 Apr,2024
Thank you for 5 star review Rudy! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very new. The room is clean. Staffs were super friendly. Close to shopping center and access to downtown Hamilton.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 3 Apr,2024
Thank you for 4 star review Dennis! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Teresa K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations that suited my travel needs at the time.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 3 Apr,2024
Thank you for 5 star review Teresa! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Sylvie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 3 Apr,2024
Thank you for 4 star review Sylvie! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a strange area. Entry is odd and the industrial area around the hotel makes it difficult to access. Staff were friendly and rooms were great. Pool needs some upkeep.
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar,2024
Thank you for you 4 star review Matthew! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on 27 Mar,2024
Thank you for 5 star review Marina! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway but have to go through a little bit of a maze to access the parking lot depending on where you’re coming from. Staff at Front Desk were super helpful and friendly. Room was good; bed was firm but comfortable and the pillows were amazing. The TV screen in our room was damaged alittle bit but not enough to interfere with what we were watching. I didn’t use any of the extra facilities like the pool and food so I can’t comment on that. Would stay here again.
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar,2024
Thank you for you 4 star review Brent! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Would stay again.
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar,2024
Thank you for you 5 star review Adam! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Tarlochan

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 4 star review! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Bonnie, Thorold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and amenities were great. The only negative review is getting to the hotel. The views out of the back side of the hotel is like a graveyard for transport trucks.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Lionel! we appreciate your business and look forward to seeing you return soon!

2/10 Terrible

Boian

Business traveller
I go to lots of hotels because of work First time I run into bed bugs I do not recommend going to this hotel for at least a year I wish I could add the pictures here but don’t know how Strongly recommend NOT GOING TO THIS HOTEL
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Dear Boian,Thank you for taking the time to let us know about your experience while staying with us. Your experience of stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any concerns you experienced from occurring in the future.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. The staff was great. The room was great, but just at the back of the hotel there’s some derelict truck pitstop junkyard that’s ugly to look at… If you don’t really care about it, then it really shouldn’t bother anybody
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Michelle! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Danyel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Danyel! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 5 star review Nicole! We appreciate your business and look forward to seeing you return soon!

8/10 Good

Anita

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 11 Apr,2024
Thank you for 4 star review Anita! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Olajumoke

Travelled with family
The staff were very friendly, always having a smile and extremely respectful. They made us feel at home.
Stayed 5 nights in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Olajumoke! We appreciate your business and look forward to seeing you return soon!

8/10 Good

MAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is perfect if the breakfast include.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 4 star review Mai! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Michelle! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Zsolt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to QEW, view from my room was a junk yard or garbage dump. Other than that stay was great! Thank you!
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Zsolt! We appreciate your business and look forward to seeing you return soon!

10/10 Excellent

Loraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenn at front desk was amazing and accommodated our needs - Not to mention the rooms here are clean and modern! This is my 2nd stay here and would absolutely book again. Cx service is A1!
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 21 Mar,2024
Thank you for you 5 star review Loraine! We appreciate your business and look forward to seeing you return soon!