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Reviews of The Barracks Inn

4 out of 5
The Barracks Inn
425 Wilson St E, Ancaster, Hamilton, ON

Reviews

9.8

Exceptional

Rating 10 - Excellent. 385 out of 427 reviews" "
Rating 8 - Good. 34 out of 427 reviews" "
Rating 6 - Okay. 1 out of 427 reviews" "
Rating 4 - Poor. 4 out of 427 reviews" "
Rating 2 - Terrible. 3 out of 427 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept; pleasant atmosphere

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again in a heartbeat!
Fabulous, large, clean room with comfortable bed and linens. Staff was friendly and responsive. Still doing breakfast drop-offs due to COVID - they were great but variety was limited for a week long stay.
Stayed 5 nights in Jun 2022
Response from Guest Services on 26 Aug,2022
Thank you Melissa, we appreciate your feedback! You'll be happy to learn that we now have our continental buffet in operation! Thanks again, we'll look forward to your return!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stone property, friendly staff. The Barracks Inn did not disappoint
Stayed 1 night in Jun 2022
Response from Guest Services on 27 Jun,2022
Thank you John, we're glad that you enjoyed your stay with us!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms. Beautiful hotel.
Stayed 1 night in May 2022
Response from Guest Services on 27 Jun,2022
Thank you Ken, we're so glad that you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic building. The air was excellent, and I was staying in a pet-friendly room.
Stayed 4 nights in Mar 2022

6/10 Okay

Aldo

Liked: Cleanliness, property conditions & facilities
Expensive and no service, rooms not made daily. Had to wait for the one staff member to show up and get service at the reception counter.
Stayed 2 nights in Mar 2022
Response from Guest Services on 18 Mar,2022
Thank you Aldo for staying and for leaving your feedback with us! While we do provide a stayover service, we are always happy to provide servicing on request. Thanks again!

10/10 Excellent

Cecile

Liked: Staff & service, amenities, property conditions & facilities
Love the historic feel of the building but with very modern amenities. Very quiet even though it is on the main and not too far away from dining options and shopping malls. So close to nature with lots of green space but the historic feel of the old Ancaster Village is preserved. My third stay and I really enjoyed it!.
Stayed 5 nights in Mar 2022
Response from Guest Services on 14 Mar,2022
Thank you Cecile for sharing your feedback with us! We're so happy that as a repeat guest you continue to enjoy your stay with us. We'll look forward to your next stay!

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic gem with upscale comfort
Beautiful historic building with fantastic customer service! Room was apartment like…very roomy and comfortable.
Stayed 1 night in Mar 2022
Response from Guest Services on 12 Mar,2022
Thank you Amber! We're so happy that you enjoyed your stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room.
Stayed 1 night in Mar 2022
Response from Guest Services on 6 Mar,2022
Thank you for staying with us Robert!

8/10 Good

Aldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed should be made daily and it is not
Stayed 5 nights in Feb 2022
Response from Guest Services on 3 Mar,2022
Thank you for your input. During the ever changing rules of Covid our stayover policy was not to make the bed and only to refresh our amenities provided in the room. Now that the rules and mandates have changed this is something we are implementing again.

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
beautiful building. One staff we spoke to was lovely, the other we seemed to be inconveniencing by existing. Also even though COVID restrictions had been lifted they are still delivering breakfast to the rooms rather than having their buffet. Which is a shame because breakfast was pleasant but underwhelming and the breakfast room looked really nice.
Stayed 1 night in Feb 2022
Response from Guest Services on 6 Mar,2022
Thank you Daniel for being our guest, as well as leaving your feedback from your stay! We have been listening to the feedback of our guests regarding the return of a hot breakfast option and are working towards this goal, buffet or not. Also, we will be sharing your comments with our team as a means of recognizing service opportunities. Thanks again, we hope to have you as our guest again!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and the staff was amazing -very attentive
Stayed 1 night in Feb 2022
Response from Guest Services on 6 Mar,2022
Thank you Theresa, we're so happy that you stayed with us!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and clean as well as quaint and spacious.. We appreciated all the little extras. We would recommend The Barracks to anyone looking for a classy and comfortable getaway. Thanks
Stayed 1 night in Feb 2022
Response from Guest Services on 25 Feb,2022
Thank you Sandra, we appreciate your feedback and hope to have you as our guests again!

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Ancaster Mill excellent nearby hiking trails with waterfalls as well. We had a couple of snow falls and thought the clearing of snow should have been better. Wonderful stay will go again.
Stayed 2 nights in Feb 2022
Response from Guest Services on 20 Feb,2022
Thank you David, we greatly appreciate your feedback and are happy that you enjoyed your stay with us!

10/10 Excellent

Xiaoshen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Services on 18 Feb,2022
Thank you for staying with us!

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to phone The Barracks Inn to get the entry package.
Stayed 1 night in Feb 2022
Response from Guest Services on 18 Feb,2022
Thank you Bob for staying with us! \ We appreciate that you took the time to contact The Barracks Inn, and thank you for your understanding. We hope to see you again soon!

10/10 Excellent

Randy

Stayed 1 night in Feb 2022
Response from Guest Services on 14 Feb,2022
Thank you Randy!

8/10 Good

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at The Barracks Inn, it's a very clean hotel and the area around is quiet. The only thing we didn't enjoy is our breakfast which was not that great since it was a continental breakfast delivered to our room.
Stayed 1 night in Feb 2022
Response from Guest Services on 14 Feb,2022
Thank you Dorothy, we're so glad that you enjoyed your stay! We are actively pursuing a safe return to a hot breakfast option, so we thank you for your understanding.

10/10 Excellent

soyeon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated
Stayed 1 night in Feb 2022
Response from Guest Services on 14 Feb,2022
Thank you Soyeon!

10/10 Excellent

janetta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place in every way
Stayed 1 night in Feb 2022
Response from Guest Services on 10 Feb,2022
Thank you Janetta!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 2 nights in Feb 2022
Response from Guest Services on 8 Feb,2022
Thank you John!

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel with a cozy room and very friendly staff. Would definitely stay there again!
Stayed 1 night in Feb 2022
Response from Guest Services on 7 Feb,2022
Thank you for your review! We look forward to having you again!

8/10 Good

Petra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautiful old historic buiding
Stayed 1 night in Feb 2022
Response from Guest Services on 7 Feb,2022
Thank you! We appreciate your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Ilona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem!
Stayed 1 night in Jan 2022
Response from Guest Services on 30 Jan,2022
Thank you IIona, you were a gem of a guest!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Guest Services on 30 Jan,2022
Thank you for staying with us Susan, we're so happy that you enjoyed your stay!

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Disliked: Amenities
This is my second stay. The room that I was given doesn't look anything like the room in the photo here, left of this review box, nor to the one shown on the booking I made. This one is evidently on the second floor, which I always prefer and select when going to hotels; also the furnishings of the room I was given were all dark--nice in their own way, but not my preference. I had wanted to stay in that room shown to the left, and shown on my booking. The room given was on the main floor, beside the back entrance to the parking area, so I heard that door opening and closing often at night and in the morning before I left. In the morning also, loud voices shouted down the hall, which I think were of hotel staff. So when I refer to "Quiet" for the area of Ancaster, which is nice, I am not referring to the hotel itself. The view of the parking area was not at all appealing of course. The bright lights that illuminate the parking lot, good for safety reasons, does come through and around the window dressings, which made sleeping difficult. I like a black-out effect for sleeping, as bright lights keep me awake. I didn't fall asleep until 4am, and the bed was lumpy and the pillows too soft; there were only two in the room. The toiletries were of poor quality; the hand lotion so bad I had to wash it off. I had tried the shampoo and conditioner on my last stay, but it made my hair dry and brittle, thus I avoided these these this time. The "bottle" of wine was only 1/2 a bottle.
Stayed 1 night in Jan 2022
Response from Guest Services on 30 Jan,2022
Good morning Maria, Thank you so much for staying with us again, and for taking the time to leave your comments; your feedback is valuable for us to learn and evaluate to ensure that we are always improving upon the experience of our guests. We're sorry to learn that there were disruptions to your sleep based on the location, lighting, and noise surrounding your room, and that the amenities, bed, and pillows were not what you were accustomed to. We will be contact you directly to discuss how we can ensure your next stay is the best one yet! Thank you again,

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
One of the nicest, cleanest hotels I have stayed in. The Barracks Inn has gone above and beyond with everything from easy, polite checkin to covid policies. Absolutely loved our stay…can’t wait to return!
Stayed 1 night in Jan 2022
Response from Guest Services on 24 Jan,2022
Thank you Kristin, we're so glad that you had an amazing stay! We look forward to having you back as our guests!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like royalty
This is the first four-star hotel I've ever stayed at that felt like it DESERVED the four-star rating. Free parking, free wifi, an extremely spacious and beautiful room (they upgraded us for free!) and the staff was next-level friendly and helpful. I felt like royalty.
Stayed 1 night in Jan 2022
Response from Guest Services on 18 Jan,2022
Hello Katherine, Wow! We want all of our guests to feel like royalty so this makes us so happy to hear! Thank you for taking a moment to leave your comments with us and we'll look forward to having you as our guest again!

10/10 Excellent

Henri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big beds.
Stayed 2 nights in Jan 2022
Response from Guest Services on 18 Jan,2022
Thank you Henri, we're so glad that you enjoyed your stay with us!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire experience was delightful, the property itself was clean and welcoming. The staff was amazing and so helpful. The perfect spot for a little staycation getaway!
Stayed 1 night in Jan 2022
Response from Guest Services on 14 Jan,2022
Thank you Melissa, we're happy that we were able to make your staycation a comfortable one! Thanks again!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the Hamilton area.
Stayed 1 night in Jan 2022
Response from Guest Services on 10 Jan,2022
Thank you France, we're happy that you enjoyed your stay with us!

10/10 Excellent

Virginia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to trails. Cute town. Elegant and cozy rooms.
Stayed 1 night in Jan 2022
Response from Guest Services on 10 Jan,2022
Thank you Virginia!

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay and it was just as good as the first. The rooms are well appointed, and the staff is very friendly/
Stayed 1 night in Jan 2022
Response from Guest Services on 5 Jan,2022
Thank you Lorraine, we look forward to having you stay with us again!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
We really enjoyed our stay at the Barracks Inn. The location was perfect and the hotel was beautiful, clean, and provided great customer service.
Stayed 2 nights in Dec 2021
Response from Guest Services on 4 Jan,2022
Thank you Sarah! We appreciate your kind words and are so pleased that you enjoyed your stay with us! Thanks again!

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the barracks was lovely! Very clean and quiet. Staff were lovely and we were able to get an early check in which was amazing. The location is near some shops and restaurants and lovely walking areas. We had a wonderful staycation for NYE!
Stayed 1 night in Dec 2021
Response from Guest Services on 4 Jan,2022
Thank you Sophie! We are happy that you chose to stay with us on NYE and so happy that you enjoyed your stay. Thanks again!

10/10 Excellent

Noreen S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Hotel was very clean, staff was super helpful, very much enjoyed our stay. We stayed here to be close by the airport for an early morning flight, would definitely stay here again.
Stayed 1 night in Dec 2021
Response from Guest Services on 4 Jan,2022
Thank you Noreen, we look forward to having you back again as our guests!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favourite Hotel in the Hamilton area
We love the Barracks; quaint, cozy, spacious rooms in the heart of one of Ontario’s loveliest towns. The staff is friendly, inviting and courteous. The location is ideal with many restaurants nearby and plenty of shopping. There is also a second floor lounge with a fire place and large covered balcony, approximately 500 sq. ft. Overall, entirely delightful.
Stayed 1 night in Dec 2021
Response from Guest Services on 4 Jan,2022
Thank you for your kind words! We're so pleased that you enjoyed your stay with us, as well as the Ancaster area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Services on 4 Jan,2022
Thank you Michelle!

10/10 Excellent

Patricia A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A four season inn
Snow and ice cleared, friendly staff, beautiful king bed & room. Looking forward to coming back soon, maybe this summer. Love the floor heating, definitely made the room comfortable.
Stayed 1 night in Dec 2021
Response from Guest Services on 31 Dec,2021
Thank you Patricia, we're happy that you enjoyed your winter stay with us and we look forward to your return in the summer. Thanks again!

10/10 Excellent

Jan Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Beautiful small Inn located in the Village of Ancaster. Very clean, convenient location. Very well appointed.
Stayed 1 night in Dec 2021
Response from Guest Services on 31 Dec,2021
Thank you Jan Marie, we are so happy that you enjoyed your stay and greatly appreciate you taking the time to leave your comments. Thanks again!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No one was at the desk when I arrived. No sign to tell me they would be back. I scanned a QR code that I was supposed to show someone. Then I found a number to call. No one picked up. So I sat in the lobby looking on the website on whom I should call. I’ve stayed here a few times so I was surprised no one was at the desk. It was 7:00 pm. Finally someone came. Also, only two pillows on the bed and the door to the balcony has windows that are only partially covered so the top windows let in light from the parking lot.
Stayed 1 night in Dec 2021
Response from Guest Services on 27 Dec,2021
Good afternoon, Thank you for taking a moment to leave your feedback with us. We're terribly sorry to learn that you were not made aware that the Front Desk agent was pulled away from the desk during your arrival and hope that you weren't waiting too long! Thank you so much for your patience during that time. We value your feedback and we'd love the opportunity to speak with you in person regarding any concerns that we could help with throughout your stay. Thank you again, we look forward to having you back as our guest!

10/10 Excellent

Kelly, Somers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was absolutely luxurious and the shower was divine. After a day of hiking it was what we needed. Great old building and quiet as well. We will be back.
Stayed 1 night in Dec 2021
Response from Guest Services on 26 Dec,2021
Thank you for staying Robert! We'll look forward to your return!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and incredibly friendly place , the staff was excellent and very Accommodating , Very welcoming and comfortable place to stay . It is definitely a 5 star all the way around:)
Stayed 1 night in Dec 2021
Response from Guest Services on 21 Dec,2021
Thank you Mark, We're so happy that you enjoyed your stay with us! Your comments will absolutely be shared with our team to celebrate their efforts. Thank you again for staying!

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, property conditions & facilities
The historic looking architecture was very nice.
Stayed 1 night in Dec 2021
Response from Guest Services on 14 Dec,2021
Thank you Stuart for taking a moment to leave your feedback with us!

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and bathroom so spacious
Stayed 2 nights in Dec 2021
Response from Guest Services on 8 Dec,2021
Thank you April, we're so glad that you enjoyed your stay with us!