Hanalei Resorts

"Major lobby construction underway, hotel access and moving around a pain. Only 1 elevator most of the time. Parking lot surface filthy with braking down asphalt, and sand, needs major vacuuming and sealing, $29 a day parking fee not included in resort fee."

"The location of this hotel was so perfect…steps away from the beach, access to a decent restaurant, and free parking! Plus the rooms were comfortable and a great size. Last but not least, the staff…everyone was friendly and helpful. I’m excited to stay at this hotel again in the future! "

"I liked the kitchenette in the rooms and the beach front access. The landscaping was beautiful and well maintained. Friendly staff"

"All great - EXCEPT - after 10 hours of traveling, To Ha, the woman behind the front desk, kept us waiting half an hour to check in - when there were zero people on line or in front of her. While we were directed by the bellman to take a seat, she was on the phone, typing on her computer, and smiling and talking to any guest that came by with a question. When she finally got to us, she made us go through another 30 minutes of intake, including a sales pitch for an upsell. We travel a lot, and we have never experienced anything like this before. Certainly the last thing you'd expect in a pricey luxury resort. There was no attempt to make it up to us, with the room upgrade we'd been expecting, since we travel so often and Expedia puts us in the VIP category, or even perhaps a round of drinks by the pool, or something to take the sting out of this awful check-in experience. The capper was when we checked out, we asked for a 1-hour late checkout, and she couldn't even muster that. Other than her, all of staff were WONDERFUL. It's a lovely place."

"The room was surprisingly larger than expected and the kitchen was very useful."

"Clean rooms, friendly staff, good price and close to the airport."

"We had a wonderful vacation, the room was big, the beds were comfortable, the view was incredible. Everyone was so nice and accommodating. The food in the restaurant and bar was delicious."

"Property is a great place and location, unfortunately they made changes that now include a per day parking charge, which was not published at the time the reservation was made. The parking is not anything spectacular as it is and we have stayed here many times before with no charges for this and really no improvements were noted at this time. Maybe this is not a great deal to many people but when you buy a package with everything paid up front, I expect no surprise charges like this. Shame on you. Also had no water problems a few of the days we were there, not a total inconvenience."

"They assigned my room when I checked in— and I could see the ocean, so it was nice. It had a Murphy bed— unit small but very comfortable. Full fridge, dishwasher, microwave. Beautiful property and pool and I ate Dukes 3 times. Great island if you can afford it!!"