Crystal Hotel Hangzhou Xihu

Property class: 4.5

Choose dates to view prices

Located close to West Lake and Broken Bridge, Crystal Hotel Hangzhou Xihu provides an adjacent golf course, a coffee shop/cafe and dry cleaning/laundry services. Get out on the links at this hotel and enjoy amenities such as golf lessons. Treat yourself to a massage at SPA店外, the on-site spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is S$74
includes taxes & fees
29 Nov - 30 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room, City View

A modern bathroom with a bathtub, toilet, and shower area.

Superior Double Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Double Room, City View

A modern hotel room with a large bed, a desk with a kettle, a small table with a vase, and a large mirror.

Luxury Double Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Basic Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a wall with a floral design.

Basic Twin Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free wired internet
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About the area

Located in Shangcheng, a neighbourhood in Hangzhou, Crystal Hotel Hangzhou Xihu is next to a golf course and on the riverwalk. Broken Bridge and Wulin Square are notable landmarks, and travellers looking to shop may want to visit Hangzhou China Silk Town and Hangzhou Tower Shopping Mall. Enjoy an event or a match at Hangzhou Olympic Sports Center, and consider making time for Hangzhou Botanical Garden—a top attraction that's not to be missed. Canoeing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain climbing nearby. Visit our Hangzhou travel guide
Map
No. 122 Qingbo Street, Shangcheng District, Hangzhou, Zhejiang, China, Hangzhou, 310007

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    3 min walk - 0.3 km
  • A traditional Chinese pavilion by a body of water at night.
    Liulang Wenying Park
    11 min walk - 1.0 km
  • Qinghefang Old Street
    4 min walk - 0.4 km
  • Wushan Square
    6 min walk - 0.5 km
  • Leifeng Pagoda
    7 min drive - 2.5 km

Getting around

  • Wushan Square Station
    12 min walk
  • Hangzhou Railway Station (HZD)
    17 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    47 min drive

Restaurants

  • Yonghe King 永和大王
    15 min walk
  • 王日順號
    17 min walk
  • 宋都美食城
    17 min walk
  • 咖啡枕头 Cafe Pillow
    17 min walk
  • Ju Ying Mian Guan
    16 min walk

About this property

Crystal Hotel Hangzhou Xihu

  • Luxury hotel near West Lake
  • Located close to Broken Bridge and Wulin Square, Crystal Hotel Hangzhou Xihu provides an adjacent golf course, a coffee shop/cafe and dry cleaning/laundry services. Tee up with amenities such as golf lessons at this hotel. Treat yourself to a massage at SPA店外, the on-site spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
    • A front desk safe, tour/ticket information and concierge services
  • Room features
  • All 108 individually decorated rooms include comforts, such as wet bars and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Baby baths, children's slippers and children's dinnerware
    • Hypo-allergenic bedding, pillowtop mattresses and down duvets
    • Bathrooms with rainfall showers and designer toiletries
    • 65-inch LCD TVs with cable channels
    • Wardrobes/cupboards, recycling and art supplies

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.2 out of 10, Very good, 80 reviews
The price is S$86
includes taxes & fees
3 Nov - 4 Nov
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Frequently asked questions

Is Crystal Hotel Hangzhou Xihu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Crystal Hotel Hangzhou Xihu?

As of 1 Nov, 2026, prices found for a 1-night stay for 2 adults at Crystal Hotel Hangzhou Xihu on 29 Nov, 2026 start from S$74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crystal Hotel Hangzhou Xihu?

Self-parking is free at this property.

What time is check-in at Crystal Hotel Hangzhou Xihu?

Check-in start time: 7:00 AM; check-in end time: anytime.

What time is check-out at Crystal Hotel Hangzhou Xihu?

Checkout is at 12:30 PM.

Does Crystal Hotel Hangzhou Xihu provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 120 per vehicle applies.

Where is Crystal Hotel Hangzhou Xihu located?

Located in Shangcheng, this luxury hotel is 0.2 mi (0.2 km) from West Lake, and within 3 mi (5 km) of Broken Bridge and Wulin Square. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are also within 6 mi (10 km). Wushan Square Station is 12 minutes by foot and Houchaomen Station is 23 minutes.

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Reviews

Crystal Hotel Hangzhou Xihu Reviews

6.6

7.0

Cleanliness

7.6

Amenities

7.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness, amenities
The room was very small and apparently no window. To be precise, there was a closed window toward the reception.
Stayed 6 nights in Oct 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Of all my travel experiences, this was the worst I've ever had at this price point. I booked a superior double room, but the front desk assigned us to a room on the 5th floor with no elevator. The hallway had no air conditioning; it was basically an attic. The bathroom smelled, and the room light was broken, When I asked to change rooms, the male front desk staff told me that this was the room I had booked, and their attitude was appalling. I paid almost 600 RMB and didn't deserve this kind of service and attitude. I insisted on changing rooms before the unpleasant situation was finally resolved. I hope this helps others avoid booking here; terrible stuff !
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full fit all my needs. Everything is above my expectations.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente precio calidad, todo en orden muy atentos y muy lindo el hotel!
Stayed 3 nights in Oct 2026