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Reviews of Deefly Grand Hotel Airport Hangzhou

4 out of 5
Deefly Grand Hotel Airport Hangzhou
Xiaoshan International Airport Hangzhou, Hangzhou, Zhejiang

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 161 reviews" "
Rating 8 - Good. 67 out of 161 reviews" "
Rating 6 - Okay. 40 out of 161 reviews" "
Rating 4 - Poor. 8 out of 161 reviews" "
Rating 2 - Terrible. 10 out of 161 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from mike on 24 Nov,2019
感谢您对小蝶的认可，岁月正好，时光正好，您满意最好。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from mike on 24 Nov,2019
感谢您对小蝶的认可，岁月正好，时光正好，您满意最好。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from anna on 29 Aug,2019
感谢亲在百忙之中给小蝶们做的点评，您的意见我们会上报，我们一定会将更好的自己展现给您，期待您的再次到来！

6/10 Okay

Dave

Old and expensive but clean and close to Airport
Hotel is close to the airport but is old and tired. Breakfast not great.
Stayed 1 night in Jul 2019
Response from m on 31 Jul,2019
感谢亲在百忙之中给小蝶们做的点评，您的意见我们会上报，我们一定会将更好的自己展现给您，期待您的再次到来！

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The checking Was very slow
Stayed 1 night in May 2019
Response from anna on 2 Jun,2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Tianzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful,
Stayed 1 night in Feb 2019
Response from anna on 22 Mar,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Kam Poh

Liked: Cleanliness, staff & service, room comfort
Good hotel near the airport
Very big room and comfortable. Friendly staff. They should advertise they actually have free shuttle from/to the airport.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from anna on 13 Jan,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel; check-in was long and there were issues finding reservation
Stayed 1 night in Nov 2018
Response from anna on 13 Jan,2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

LiangX, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to the airport, the hotel staffs are friendly and helpful, I left something in the hotel, and they offer to delivery the package to my address, thumbs up! The only disappointment is due to the subway construction, so have to route a big round between hotel and aiport.
Stayed 1 night in Nov 2018
Response from anna on 22 Nov,2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, rooms an staff, bar and restaurant were not up to the standards of the rest of the hotel. Shuttle was on time and drivers helpful and courteous. We'd stay again.
Stayed 1 night in Oct 2018
Response from anna on 22 Nov,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to airport and on time shuttle bus transfer
Stayed 1 night in Sep 2018
Response from anna on 13 Oct,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Seung H

Stayed 1 night in Sep 2018
Response from anna on 4 Oct,2018
尊敬的宾客您好！非常感谢您选择杭州萧山国际机场蝶来酒店作为您的居停之所，并对酒店的入住感到舒适，酒店一直以来秉承顾客至上的服务理念，务求做到为顾客提供周到、贴心、舒适的服务，能够为您的出行带来便捷，更是我们的荣幸，我们衷心期待着您的再次光临

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are you really listening?
Instead of running Guest Services from the blind.. thinking because you work hard you must be working well, your staff (and your guests) would be much better serviced if you sat with repeat customers to understand Guest Service. Management might even learn how to profit or generate better revenue from such visits. Surprise! Your guest feedback will greatly improve too. Leaving standard management replies to guest comments, and changing nothing leads to further dissatisfaction.
Stayed 1 night in Sep 2018

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from ANDY on 14 Aug,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Tom, Las Vegas

Liked: Cleanliness, room comfort
Close to airport with regular airport transportation service. Hotel room is big and clean.
Stayed 1 night in Aug 2018
Response from ANDY on 14 Aug,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to airport.
Positive experience. Always good service. Go above and beyond.
Stayed 1 night in Jul 2018
Response from Deefly on 18 Jul,2018
Dear guest: hello! Thank you very much for your stay and valuable comments! Your opinion will help us to improve the quality of our products and services and constantly improve our deficiencies. We hope you will continue to be a faithful monitor and inspector of our services. Your smile is the biggest affirmation to our work. We will continue to work hard and make continuous progress with your support and help!

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Not Convenced they Know what to Do.
Called 2x from airport for shuttle. 2x they hung up on me. Asked about this and got no logical answer. Booked a room with a "Double Bed" received room with two twin beds. Asked about this, after showing my reservation, again received no logical answer from duty manager. They need to recognize their repeat customers, especially those who pay the full rack rate. They need to be able to offer solutions and compensate guests when they receive inconveniences.
Stayed 1 night in Jun 2018
Response from deefly on 2 Jul,2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for early flight passenger
Very near the airport, it is good for early flight.
Stayed 1 night in May 2018
Response from DEEFLY on 27 Jun,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

Ed, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
good business hotel close to airport
good room, clean, bed comfortable. Breakfast good. That's it
Stayed 3 nights in Apr 2018
Response from Deefly on 23 Apr,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third Time was Better
Upgraded to Executive Suite on Hotels website. Better Room, Quiet and found Excellent Sichuan Restaurant on top floor. Check In / Out needs to be Streamlined for Better Customer Service. Nice View of Airport Operations.
Response from ANDY on 27 Mar,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Fiona

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay, so close to airport
I stayed for one night and had a comfortable stay. The most disappointing thing was not being able to reach the hotel to organise a transfer from the airport. The email address on their website kept bouncing back after trying multiple times and when I called on a number of occasions no one picked up the phone (I cannot confirm that this wasn't an issue from my end though). The room was nice and breakfast decent. Given how close the hotel is to the airport it was was very quite from aircraft noise, however there was a bit of road traffic noise. Customer service was ok but overall hard to judge when there are language barriers/ english is not great.
Stayed 1 night in Jan 2018
Response from DEEFLY on 6 Mar,2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Søren

Liked: Staff & service, property conditions & facilities, room comfort
Good airport hotel.
Great for the one night I was staying there so I could catch and early morning flight. Very basic breakfast, not really western breakfast except cornflakes. Very helpful in the reception and good english too. No noise in the room from the airport next door.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

JINYUAN

Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay. Great Property, Friendly staff, Good Food.
Stayed 1 night in Jun 2017

8/10 Good

Etta, Las Vagus

Liked: Cleanliness, staff & service, room comfort
Convinient hotel for short stay
It is very close to Hangzhou airport, with free shuttle bus run every 15 minutes, a good stop after my flight and the next stage of travel. The room is reasonably quiet although one still can hear airport noice. The self-service breakfast included limited western food selections and almost no service.

4/10 Poor

Jose, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
The staff did not understand English so the communication was difficult

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Booked a nonsmoking room, but got a smoking room.

6/10 Okay

Brent, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Fine hotel close to airport
I only needed a place to stay overnight as I was flying out in the morning. I picked this due to my expected late arrival and relatively early departure. The website said it offered a shuttle which was also a plus. Before I arrived I searched their website to find an email address that I could try to communicate regarding the shuttle but never found an email address for the hotel. There was a phone number, but I didn't have international service. On arrival. I did not find any information desk that could help me. I never did find the shuttle so simply took a taxi. None of them wanted to take me because it was so close. Eventually one did and I gave him extra money for his time of having waited in the taxi line and getting such a very short taxi fare. At that point, I was just happy to be at the hotel and get a bed. Hotel staff was fine, not overly friendly. The room was nice. Some English TV on demand. I did not check any regular channels. My room came with breakfast which was a nice buffet. The shuttle back to the hotel was no problem, but I did look closely at it. It did not appear to have any English on the side with the name of the hotel so I likely wouldn't have found it anyway at the airport. Overall, this hotel and room are fine for anyone in need of close proximity to the airport.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor airport hotel - not for foreign travellers
I booked this hotel because it is closest to Hangzhou (HGH) Airport. When I arrived at HGH in the evening, I could not find the shuttle to the hotel. So, I called the shuttle service. I had waited for more than 20 minutes and nothing happened. I decided to take the taxi. Then, taxi driver refused to take me to the hotel. Fortunately I got the traffic control to force the taxi driver to take me. Then, taxi driver just dropped me off 50 meters away from the hotel. All this was done in Chinese – I am a fluent Chinese speaker. When I finally arrived at the hotel, front desk said the room was not cleaned yet. So, I had to wait in the lobby for another 20 minutes. Room was clean and cleaning lady was nice. She even gave me some treats :-)… What a nice lady! The only person in the hotel knew how to treat a customer. Later, when I tried to enjoy the quietness of the night, I started hearing the honks from the street. I could not believe why so many car drivers had to honk so long... Although cleaning lady was very nice to me, I could not consciously recommend this hotel to any business travelers. I know I won't stay in this hotel anymore...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
Great for an airport hotel. Nice big comfortable room . We were pleasantly surprised.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

2/10 Terrible

David, New Jersey

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is non-smoking but when I got in, I can smell the lingering cigarette smell, especially in bed and sheets. The power outlets do not work. The general conditions of the facility are not good considering how much they charged for the room.

6/10 Okay

D L

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good room with below average and slow service
Checking in was very slow. They didn't care that i was waiting for 20 minutes. Lobby entrance looked shabby with stuff on the floor, etc. not well presented. Food was very much catered towards Chinese guests rather than western.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast.
Good for overnight to catch early flights to avoid traffic fight.

8/10 Good

Kami

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Hangzhou Airport
Good experience overall, but I wasn't there long. I was with my 3 young boys overnight before a early flight. Free airport shuttle was nice. I would equate my experience and cleanliness and comfort similar to that of a nice holiday inn express in the states.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not Honor booking getting money back impossibl
They did NOT HONOR the HOTELS.COM booking. Its now 3 weeks and I am trying to get a refund as they forced me to pay for a night (higher price) even though I showed them the HOTELS receipt. HOTELS.COM is also slack in getting this refund. I have sent HOTELS.COM numerous emails, repeated copies of invoice and its "we will get back to you in 72 hours"

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel service
Could not make use of included breakfast due When service started in AM . But very good for airport hotel. Very good service to airport . But unable to cet deposit Corected due to visa machine not working.

6/10 Okay

Mark, Portland

Liked: Cleanliness, staff & service, room comfort
Luxury hotel but needs maintenance
The hotel was built as a luxury hotel but it has not been maintained and is starting to fall apart.

2/10 Terrible

Mark, Newcastle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regardless of proximity to airport don't stay here
Late check-in around 1am in the morning, check in was terrible, the GRO didn't care about anything. I ended up with a wrong room - not the one I booked, and upon calling down to try and sort it out, they couldn't - they said there were no rooms left, again they didn't care. The lobby is also very dimly lit and not welcoming. The bathroom and shower facility in the rooms are very old. The kettle in my room was full of water and automatically on, this is no safe at all and I got burnt by accident trying to move the kettle to plug in my laptop. The airport is extremely close to this hotel but in future I would prefer to stay further away.

10/10 Excellent

Jiahui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christian, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay while waiting next flight
Nice hotel. Friendly staffs.

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Dark and a little spooky
Arrived there late as I was flying early out of Hangzhou airport. Some hotels here have a reluctance to behave like they are happy to have you as a guest. This hotel is no exception. They spoke english which was great. Check-in and out in many Chinese hotels is a "process". This one took about 20 minutes to check in. The lobby is new and the hotel looks clean but there is little lighting. I stayed on the 8th floor and the hallway was almost pitch dark. Had I been a woman travelling alone, it would not have felt safe. Room was a little noisy with airplanes all night but clean and nice overall. Next morning check out took about 20 minutes as well. They do have a shuttle every 15 minutes starting at 6am.

4/10 Poor

Huei, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try to avoid
Service (reception & concierge) DO NOT smile. Service at Hong Kong restaurant was slow (although the inexperienced staff try very hard but they do not seem to have a good working system), restaurant was very dirty (floor, table, utensils), food so-so only.

2/10 Terrible

bonbon, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
The front desk was bad as they didn't even raise their heads until you speak and it took a while to check in at midnight. I've booked a superior room for over sgd 140 per night and requested non-smoking. But the room smelled really strong. The front desk said all superior rooms are standard rooms and there is no non-smoking standard room; they could ask someone to come to do "smoke-free treatment", and refused to tell you what the treatment involves.