In-room safe, desk, rollaway beds, free WiFi
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Reviews of Best Western Harbin Fortune Hotel

3.5 out of 5
Best Western Harbin Fortune Hotel
No 368 Xuefu Road, Harbin, Heilongjiang

Reviews

6.6
Rating 10 - Excellent. 2 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 4 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 2 out of 11 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

2.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Emmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turned away from hotel due to racism
I arrived at this hotel at 2am, Saturday, Demember 19th. I had made a booking through Hotels.com. It was freezing cold outside, and I was very much looking forward to getting to my room. However, when I got to the front desk, the receptionist called the manager and then told me I couldn't stay. She was obviously embarassed about the whole situation, and apologised. When I asked to know why, she told me through a translation app, and I quote: "Oh, we welcome foreign friends, but it's a special time." So essentially I was being turned away because I'm not Chinese, or at least didn't look Chinese. This is absolutely outrageous- this is not some small, independent enterprise, but an international hotel group which is seemingly operating a discrimanatory, racist policy. I will never, ever set foot in a Best Western again. Appartently, they are a company who are happy to turn away people in the middle of the night in -18 degree temperatures based on the colour of their skin.
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The wifi is bad, only good at lobby area No inform when hot water break down & no replacement suggestion of one day & night, wheater is so cold , room tem. Is cold to ask for them supply one handy warmer heater, not accepted oversea credit card, no couriou mail express srrvice, that was my was the worse hotel had been stay
Stayed 6 nights in Nov 2019
Response from Arlene Dong on 19 Dec,2019
Dear Sir/Madam, Warmly greeting from Best Western Harbin Fortune Hotel. We are committed to providing excellent service and amenities. We're sorry that our service doesn't meet your expectation. We value all your comments,we would do necessary improvement. Hope to see you in your future stay. Front Desk Manager

6/10 Okay

Shandra

Liked: Cleanliness, staff & service
the hotel itself was okay, the walls were paper thin though so we were constantly woken by loud neighbours. It is really far from everything (20 minute taxi minimum) so if you have a lot planned in town i would look elsewhere. It can be a bit difficult to communicate with staff as well as none speak English though they did try their hardest

8/10 Good

Oriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Harbin West Train Station.
Close to the Harbin west Railway Station 10 minute taxi ride. Modern part of Harbin. Near the university. Subway station at the end of the street. Food is good but the Western Food was cold. I guess some people like it that way. Good variety with plenty to choose from.
Stayed 1 night in Sep 2017
Thank you Oriano. Hope you enjoy your stay at Best Western Hotels& Resorts next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable to stay.
Staff is helpful able to give direction if needed. Easy to find and transportation to places is convenient too. Overall is nice and clean is recommended to stay. In addition the surrounding is quiet, nice and clean too. Breakfast food has variety to serve different groups of tourist. You will not be disappointed staying with them. Taxi is easily reachable to travel as and where whenever is required. The staff are there to provide assistance if you need more beds or bigger room.

8/10 Good

Jennifer , Beijing China

Good but out of the city center
A very nice hotel. Staff spoke no English though, which was surprising for an international - USA chain. Breakfast was good and room was clean. A 60RMB taxi from the city center but lovely none the less. A good spot if travelling through Harbin and into the countryside.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo en general me gusto en ese hotel Súper agusto
Stayed 3 nights in Oct 2019

6/10 Okay

KIMIYA

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

CHANGHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치와 주변시설을 제외하고는 전반적으로 만족합니다
Stayed 1 night in Dec 2018

6/10 Okay

Ewald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kort verblijf tijdens ijsfestijn.
Verblijf was netjes, maar we hebben wel een aantal kanttekeningen. De ontbijtzaal was veel te koud, je blijft niet lang zitten. De receptionisten spreken geen engels, het gesprek werd via de Translater op de telefoon vertaald, waardoor de communicatie zeer moeizaam verliep. In de beschrijving van het hotel stond, dat engels gesproken werd. Dit vonden wij een zeer grote minpunt. Je verwacht van een internationaal concern zeker engels sprekende receptionisten.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
全体的に満足でしたが、シャワーのお湯が出なかったり、シャワーのフックが壊れていたりしていて、行き届いていないところがあるのが残念でした。
Stayed 1 night in Jul 2017