Premier Inn, Harpenden hotels

"check in was inbelievably pleasant"

"great location for the concert at OVO Wembly"

"The room was adequate, but the bathroom cleanliness needed some attention. The shower had stains and the accessible chair paint was peeling and rusted. I ask for my towels to be replaced and additional toilet paper two days in a row. "

"Clean, comfortable and quiet stay. Help staff. "

"The beds are comfortable, the scenery is spectacular, "

"Check in was great, explained free parking for a 2 day stay. Check out was even better, friendly and helpful"

"Die Zimmerreinigung nur auf Aufforderung bzw. auf Wunsch. Mit Flecken beschmutzte Hand- und Badetücher. Veraltete Sanitärobjekte und unpraktisch. Die Umgebung der Hotelanlage war dreckig. Keine große Auswahl an Frühstücksbüffets und jeden tag wurde das gleiche angeboten. Das Peronal war in Ordnung und freundliche."

"I overpaid for the the rooms by a day and realized my mistake immediately and asked for a refund of the one day. The hotel refused. Then Air Canada canceled my flight because of the staff strike. I could not travel. I asked fora refund. The hotel declined since I did not pay extra fee for a refund. No empathy. I lost almost $700 t o the hotel without staying there. I will never book the hotel again. Additionally, I paid for protection. My claim was declined because notice of the strike had been...