Staff just try to be nice , but I think , they are not really and not sincere.
I ask for an upgrade, if the hotel don’t allow they just tell me frankly and it is fine.
But I don’t like the way they treat , they mention that reservation can’t decide.
Need to ask for manager approval.
I tell them it’s fine and I can wait and I will not touch the room until the manager decision coming. (This is 5 pm )
They mention manager don’t answer the phone and leave message to manager But Manager don’t answer and I wait until 9 pm
And they mention that manager still not answer.
finally I tell them it’s fine. If manager don’t answer.
( Just ignore my request , thanks)
I don’t understand why manager don’t see message and not answer for 4 hrs.
It’s quite weird.