Hayu Holidays

Room wasn’t that clean and there was damage to the walls, most likely from luggage. However, the room was larger than normal which was the only positive. Staff were not always available at front desk. Location ok. No breakfast available even though website says there is.

They charge for extra pillows and/or blankets for each night! Not each stay, but each night! That’s ridiculous, it’s not renting a bed, it’s for each extra pillow and/or blanket! Only one pillow per person given and we wanted to exchange the queen blanket for 2 single ones, they still had to charge for an extra blanket per night! $4000 won per night, NOT per stay. Plus all of a sudden, both front desk ladies don’t speak English at all, we needed to use Google translate as they text their supervisor but when other foreigners came to the desk, they can speak English again…wow! Bad customer service. Look into other hotels if you can, this one is not close to the subway and very noisy, dark, not clean. No airport bus or transfer available. Only uber or subway (too far to drag luggage).

Great location to food. Staff was friendly. Hotel was clean. Hotel provided free water. Laundry drying machine was a ventless model so drying clothes took 3 hours per load. However there is a laundry mat 2 minutes away.

Enjoyed my stay

The botel was really nice. The staff were brilliant. Hiwever, the breakfast menu eas not brilliant. The pool was small and when I was there was full of children with inflatables, the inflatables were not supposed to be allowed. Overall is was a good hotel though.