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Reviews of Hotel Mestari

4 out of 5
Hotel Mestari
51 Fredrikinkatu, Helsinki

Reviews

9.0

Wonderful

Rating 10 - Excellent. 300 out of 484 reviews" "
Rating 8 - Good. 136 out of 484 reviews" "
Rating 6 - Okay. 31 out of 484 reviews" "
Rating 4 - Poor. 9 out of 484 reviews" "
Rating 2 - Terrible. 8 out of 484 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randolph

Stayed 2 nights in Apr 2024

8/10 Good

Irie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large shower area, safe, kettle in room, easy walk to everywhere especially nearby metro and bus station
Stayed 2 nights in Apr 2024
Response from Reception / Hotel Mestari on 21 Apr,2024
Hi Irie,thank you for choosing our hotel and giving us great feedback.We look forward to seeing you again in Hotel Mestari!Best wishes,Reception team

8/10 Good

Jeff

Stayed 2 nights in Apr 2024
Response from Hotel Mestari on 11 May,2024
Hello,thank you for the review.We hope to see you again in our hotel!Best regards,Reception team

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, very clean and staff very friendly
Stayed 1 night in Mar 2024
Response from Constantin on 9 Apr,2024
Dear Tyler, thank you for the superb review. We are very glad that you enjoyed your room and your time with us. Warmly welcome again! Kind regards, Hotel Mestari reception

10/10 Excellent

neslihan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is away 2 stops to Helsinki Central Train Station. Rooms were good clean and quite. Breakfast is quite good and people are kind and very polite. The stay was good.
Stayed 1 night in Mar 2024
Response from Constantin on 26 Mar,2024
Dear Neslihan, thank you for your kind review. We are very glad that you enjoyed the breakfast and the room. Warmly welcome again! Kind regards, Hotel Mestari reception

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Fair price for a nice hotel.
Stayed 1 night in Mar 2024
Response from Reception on 21 Mar,2024
Thank you for your review. We are happy to know that you enjoyed your stay with us here in Hotel Mestari. Hope to see you soon again! Kind regards,ReceptionHotel Mestari

10/10 Excellent

Rachel

Stayed 1 night in Mar 2024
Response from Hotel Mestari on 7 Apr,2024
Hi,thank you for this wonderful review.See you in Mestari! All the best,Reception team

8/10 Good

Jenna, Wetherby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room that overlooked the inside of the hotel (the dining area, which was unique, but you definitely need to remember to close those curtains otherwise everyone can see into your room. The curtains were blackout so no issue with light or noise. The decor was very industrial, which we loved and the room very comfortable. The room was compact, but suited us for what we needed. There is no desk if that is important to you. The bathroom was great! Huge shower and no mould, etc. The breakfast was fantastic - tacos and churros were unique options as well as the usual hot and cold breakfast options you'd expect. We also had an evening meal and cake from the cafe and these were delicious too. Our only complaints were around the servicing of the room. They did not replace tea and milk in the room each day so we had to take them from breakfast. They also didn't replace our cups - they took them away, but didn't leave replacements, so again, a trip to reception to ask for more. They also didn't wipe the surfaces in the room as there were still ring marks from drinks. If not for this, we'd have happily given 5 stars.
Stayed 4 nights in Mar 2024
Response from Constantin on 19 Mar,2024
Dear Jenna, thank you for the review. We'll forward your feedback regarding the servicing of the room. We are glad to hear your stay was otherwise comfortable and that you enjoyed the breakfast. Warmly welcome again! Kind regards, Hotel Mestari reception

10/10 Excellent

Sarah Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were small but really nice. The facility is nicely designed and the staff was friendly.
Stayed 2 nights in Feb 2024
Response from Hotel Mestari on 6 Mar,2024
Hello Sarah Jo, Thank you for your stay and kind review. It is lovely to hear that you enjoyed your stay and we hope that we will see you again here at Mestari,Have a wonderful day!Best regardsHotel Mestari

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay, room was comfortable, very quiet and bed was comfortable
Stayed 1 night in Feb 2024
Response from Hotel Mestari on 29 Feb,2024
Hello Craig, Thank you for your stay and feedback.It is lovely to hear that you enjoyed your stay and we hope to see you again at Mestari.Have a wonderful day!Best regardsHotel Mestari

10/10 Excellent

Tee Toy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the breakfast is awesome!
Stayed 1 night in Feb 2024
Response from Hotel Mestari on 29 Feb,2024
Dear Tee Toy, thank you for the review. We are very glad that you enjoyed the breakfast and you liked our hotel.Warmly welcome again! Kind regards, Hotel Mestari reception

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing, most comfortable bed and bedding have ever had complete luxury
Stayed 3 nights in Feb 2024
Response from Hotel Mestari on 20 Feb,2024
Hi,thank you so much for staying in Mestari and giving us lovely feedback.We look forward to seeing you again - welcome! :)Best wishes,Reception team

8/10 Good

Pauls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 2 nights in Feb 2024
Response from Hotel Mestari on 14 Feb,2024
Hello Pauls, Thank you for your feedback and stay at Hotel Mestari.It is lovely to hear that you enjoyed your stay with us and we wish to see you soon again.Have a great day!Best regards,Hotel Mestari Staff

10/10 Excellent

Jukka

Stayed 1 night in Jan 2024
Response from Hotel Mestari on 28 Jan,2024
Hei Jukka,kiitos loistavasta arviosta ja lämpimästi tervetuloa Mestariin uudelleenkin!

8/10 Good

May

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Mestari on 28 Jan,2024
Hi,thank you for giving us a review.Hope to see you again in our hotel!

10/10 Excellent

parujee

Stayed 1 night in Jan 2024
Response from Hotel Mestari on 28 Jan,2024
Hei,kiitos mahtavasta arviostasi.Nähdään taas Mestarissa!

8/10 Good

Tino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Mestari on 28 Jan,2024
Hei Tino,kiitos arvostelusta ja tervetuloa taas Mestariin!

4/10 Poor

Dominik

Disliked: Staff & service, room comfort
POORLY DESINED AND EXECUTED CONFERENCE HOTEL
I was in Helsinki with my partner over Christmas '23 visiting family and looking forward to a cosy retreat. Looking at the Mestari description online I thought I found a nice new boutique hotel in central Helsinki with a sauna. I was mistaken. What I found was a poorly designed and executed conference hotel with some extremely questionable theming and almost comically disengaged staff. The restaurant is a Finnish / Latin concept ... no one has ever asked for this and they shouldn't because its clearly a very bad idea in this case executed very badly. Lingonberry BBQ sauce ???. Also deeply expensive even for Helsinki. The theme of the hotel is "master builders" so they use the 1932 picture of workmen sitting on a steel girder in New York repeatedly ad nassuem everywhere. Its stupid irrelevant childish and overused. Industrial chic is hard to pull off, Mestari didnt. There were categorically no master builders used in the building of this interior. The hotel is clearly run on a budget, everything is cheap and there are very few amenities, when I tried to get the TV in our room fixed twice I was met with incredulity and absolutely no apology or attempt to fix it. The worst though, the motivation for my rant and the thing that I couldn't get over was the sauna. Sauna is of course a cultural necessity in Finland and very welcome in -17. The sauna at Mestari costs SEVENTY FIVE EUROS. Utter madness. This place is a crap rip off, go anywhere else
Stayed 4 nights in Dec 2023
Response from Hotel Mestari on 28 Jan,2024
Hi Dominik,thank you for taking time to give us feedback. It is appreciated. We are sorry to hear that we did not manage to meet your expectations this time. If you would like to tell us more about your stay in Mestari, please, send us email.Have a very nice spring!Best wishes,Reception teamHotel Mestari

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it all outstanding property great breakfast and bar
Stayed 3 nights in Dec 2023
Response from Reception team on 8 Jan,2024
Hi,thank you for this awesome review.See you in Mestari! :)

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Cozy & comfortable Stylish Well located Good breakfast
Stayed 1 night in Dec 2023
Response from Reception team on 17 Dec,2023
Hi,thank you for this wonderful review and recommendation.See you in Mestari! :)

10/10 Excellent

Lukasz Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception team on 17 Dec,2023
Hi,thank you for this awesome review. We hope to see you again in our hotel! :)

10/10 Excellent

Nao

Stayed 2 nights in Nov 2023
Response from Hotel Mestari on 22 Dec,2023
Hi Nao,thank you for this awesome review :)See you in Mestari!

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
No hospitality
The receptionist's attitude is the worst. No explanation, no response, high pressure. I will never stay there again.
Stayed 3 nights in Oct 2023
Response from Hotel Mestari on 15 Oct,2023
Hello!We appreciate your comments and we will forward your feedback to our management. We regret that we did not live up to your expectations. Despite the problems at our hotel, we hope you had a good time while you were in Helsinki. Best regards,

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with my stay. Good facility and very good location.
Stayed 2 nights in Sep 2023
Response from Hotel Mestari on 4 Oct,2023
Hi Tim!Thank you for the review and stay at Hotel Mestari.We are happy that you were very pleased with your stay and we hope to see you soon again!Best regards,Hotel Mestari

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. I love the prepared three meals per day and the gym especially. I would absolutely stay here again.
Stayed 2 nights in Sep 2023
Response from Hotel Mestari on 4 Oct,2023
Hello!Thank you for staying at Hotel Mestari and for your lovely feedback. It makes us happy to hear that you enjoyed your stay and we wish to see you soon again!Best regards,Hotel Mestari

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Mestari on 28 Sept,2023
Hei,kiitos loistokkaasta palautteesta ja lämpimästi tervetuloa toistekin!

10/10 Excellent

Kate

Stayed 1 night in Sep 2023
Response from Hotel Mestari on 22 Sept,2023
Hi Kate!Thank you for rating our hotel 10/10 and staying in Hotel Mestari.We wish to see you soon again!

10/10 Excellent

Alessandra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Mestari on 21 Sept,2023
Dear Alessanda,Thank you for rating our hotel 10/10.We wish you enjoyed your stay and we hope to see you soon again at Hotel Mestari.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Heini on 16 Sept,2023
Thank you for your review! Good to hear that you had a nice stay :)

10/10 Excellent

Deon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heini on 16 Sept,2023
Hello, thank you for your great review! We are glad that you enjoyed your stay!

6/10 Okay

Lyubov

Travelled with family and small children
Liked: Cleanliness, amenities
The room was way too small.
Stayed 1 night in Sep 2023
Response from Hotel Mestari reception on 6 Sept,2023
Dear customer, thank you for staying with us. We hope your stay was otherwise comfortable. Warmly welcome again! Kind regards

4/10 Poor

Andrea Guerrero

Stayed 2 nights in Aug 2023
Response from Hotel Mestari on 28 Sept,2023
Hi,thank you for the review.Have a nice autumn!

10/10 Excellent

Anavi

Stayed 2 nights in Aug 2023
Response from Hotel Mestari on 17 Sept,2023
Hello Anavi, Thank you for rating us 5/5 and your stay at Hotel Mestari.We hope to see you soon again!Best regards,Hotel Mestari team

2/10 Terrible

Nicole

Stayed 2 nights in Aug 2023
Response from Heini on 16 Sept,2023
Hello, thank you for your review! Have a nice day!

8/10 Good

Luke

Stayed 3 nights in Aug 2023
Response from Reception on 21 Aug,2023
Hi Luke,thank you for choosing Mestari and giving us a review. Have a nice autumn!

8/10 Good

Yile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some dust allergy, but nice breakfast
Stayed 2 nights in Aug 2023
Response from Hotel Mestari on 10 Aug,2023
Hello!Thank you for your feedback and stay at Hotel Mestari!We hope you had a great time and we wish to see you soon again!

10/10 Excellent

Gabrielle

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Reception team on 8 Aug,2023
Hi Gabrielle,thank you for the five-star review. See you in Mestari!

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel; it was quiet, clean, had an amazing gym, ample space to just hang out, restaurant on site, sauna, located near plenty of shops/restaurants and the city center--the only two things I disliked was the desk staff and the smokers close proximity to the entrance. Out of the 3 desk staff we interacted with, only 1, the woman who checked us in, had any customer service skills. So if you don't mind subpar staff who are aloof and slightly annoyed by your presence and walking through a cloud of cigarette smoke, this will work well for you.
Stayed 3 nights in Jul 2023
Response from Hotel Mestari on 8 Aug,2023
Hello Dorothy!Thank you for your feedback and your stay at Hotel Mestari.We are happy to hear that you loved the hotel and we hope that you enjoyed your visit in Helsinki.We are sorry to hear that there were some issues with our staff and we will forward this feedback to our management and will go through these issues with our whole staff.We wish you a wonderful day!

10/10 Excellent

Milada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Hotel Mestari on 2 Aug,2023
Hi,thank you for the 10/10 review.We look forward to seeing you again!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was superb!
Stayed 3 nights in Jul 2023
Response from Hotel Mestari on 2 Aug,2023
Hi Anna,thank you for staying in Mestari and for leaving this wonderful review.We look forward to seeing you again in Mestari!

8/10 Good

Ekaterina

Liked: Cleanliness
When we checked in, we were asked what preferences we had for the room - windows inward or outward. when I asked for windows to the outside and entered the room, I saw that our windows were inside the Hall and did not open. it was a very embarrassing moment for us to live in an air conditioned hotel with no fresh air. also very soft mattresses and for some reason paid drinking water (3.5 euros per bottle). in hotels of this level all over the world, free water has long been provided even in excess on demand ...
Stayed 2 nights in Jul 2023
Response from Hotel Mestari on 27 Jul,2023
Hello Ekaterina,Thank you for your feedback, it is really valuable us to be able to improve our services.We are sorry to hear that your room was disappointing. Regardless of few disapointments we hope that your overall experience was good. Have s great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Hotel Mestari on 27 Jul,2023
Hello!Thank you for rating us 10/10 and your stay at Hotel Mestari. Hopefully we will see you soon again!

10/10 Excellent

Stephanie

Stayed 2 nights in Jul 2023
Response from Hotel Mestari on 8 Aug,2023
Hello Stephanie!Thank you for rating us 5/5 and staying with us.We hope to see you soon again!

8/10 Good

Dominic

Stayed 3 nights in Jul 2023
Response from Hotel Mestari on 21 Jul,2023
Hello Dominic!Thank you for your feedback and stay at Hotel Mestari!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every aspect.
Stayed 2 nights in Jun 2023
Response from Hotel Mestari on 29 Jun,2023
Hello Gordon,Thank you very much for your feedback and stay at Hotel Mestari.we hope to see you soon again!

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Hotel Mestari on 29 Jun,2023
Hello Joyce!Thank you for staying in Hotel Mestari and rating us 10/10.We hope to see you soon again!

10/10 Excellent

John, Hampshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Hotel Mestari on 14 Jul,2023
Hi John, Thank you for your stay and feedback!We hope to see you soon again!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotel Mestari on 13 Jun,2023
Hello Andrea!Thank you for rating us 5/5 and for your visit at Hotel Mestari.We hope to see you soon again in Mestari!Have a great summer!

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in the Mestari
Spend a lot of time in Helsinki on business and stayed in many hotels there. Stayed in the Mestari for the first time. clearly the best. Interior, look & feel great, rooms are lovely design and spacious , great attention to sustainability throughout and excellent breakfast. On top, the attitude and helpfulness and whole culture of the hotel staff stood out … smiles and openness and friendliness .. atmosphere of warmth and familiarity throughout .. I travel around the world . That is rare .. will def be staying in the Mestari from now on in Helsinki
Stayed 3 nights in May 2023
Response from Alisa on 5 Jun,2023
Dear Janette, thank you for staying in Hotel Mestari and leaving us your valuable and extremely lovely review. We are more than happy to hear that your stay with us went that well. You are very warmly welcome to Mestari again. Hope you have an amazing day! Kind regards, Hotel Mestari, Reception.

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed 8 nights at the hotel and found definite pros and definite cons. Our room--one of the Engineer Loft rooms--was perfect: modern, stylish, comfortable and clean. The bed was super comfy & blackout curtains helped insure a good night's sleep. The breakfast buffet offered each morning was truly outstanding--a full array of Finnish delicacies (both savory and sweet). A great beginning to each day. The hotel is conveniently, centrally located (though I'd say almost anywhere in Helsinki is since it's so thoroughly walkable). Our complaints were almost exclusively due to the often absurdly unhelpful staff at reception. Example: We arrived on Sunday early evening and asked if they could provide a recco for dinner. They told us in that no restaurants were open on Sunday evenings--that our only option was to go to the nearby Kamppi mall for food court/fast food fare. We went there (ugh), sat outside for a beer and I looked online for "nearby restaurants." What do you know? There were TONS of great restaurants open. We called and reserved a table for 8 PM at Kultá Kitchen and bar--a lovely and delicious fine-dining venue for traditional Finnish food. Over the next days, we made a point of looking at the dinner hours posted on restaurants all over town. SO many open on Sundays. Same level of non-assistance with renting bicycles and other minor requests. Net: if you need concierge/travel assistance, this is not your hotel.
Stayed 8 nights in May 2023
Response from Alisa on 5 Jun,2023
Dear Naomi, thank you for leaving us your valuable review. We are delighted to hear that your stay with us was at least for the most part a success. Very sorry to hear that we misinformed you regarding the opening hours of restaurants in Helsinki. We are glad to hear that you still managed to find something good to eat by googling online. Have a great day. Best regards, Hotel Mestari, Reception.