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Reviews of Cascades Mountain Resort, Ascend Hotel Collection

3.5 out of 5
Cascades Mountain Resort, Ascend Hotel Collection
201 Sugarloaf Road, Hendersonville, NC

Reviews

6.8
Rating 10 - Excellent. 270 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 205 out of 1001 reviews" "
Rating 4 - Poor. 159 out of 1001 reviews" "
Rating 2 - Terrible. 119 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Troy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, Musty smell, dirty sheets, paint peeling off the walls and ceiling.
Stayed 3 nights in Apr 2024

6/10 Okay

Sasha

Business traveller
Disliked: Cleanliness
The only thing I did not appreciate was the bed bugs and them acting like they couldn’t fix me a room for free. They actually told me they didn’t have a room But expedia said other wise
Stayed 2 nights in Mar 2024

6/10 Okay

Trent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
No hot tub no wifi no breakfast no workout room,restaurant shut down game room is gone drink machine/no vending machines its slowly going down and its sad bc this place was beautiful,and booming but just like most the plandemic messed everything up
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer Ann

Liked: Staff & service
Disliked: Cleanliness, amenities
False advertising hot tub was out of order, restaurant not open& hallways smelled like urine. Also in the room saw 2 live roaches!
Stayed 2 nights in Apr 2024

6/10 Okay

David

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Has an amazing pool in the middle. Resort has much potential but needs updating and gym, hot tubs need fixed.
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Sophia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mouse in our room and room service did not take care of room before we came in. Lots of hair, dirty pillow cases, and even things leftover from previous guests.
Stayed 4 nights in Mar 2024

6/10 Okay

Clinton

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This place is an economy lodging experience. The swimming pool was nice but the rooms and interior areas of the building are aging and need repair. Staffing is very limited. We had to go find towels and toilet paper in storage closets. There also looked like mold in the bathroom due to no working fan.
Stayed 5 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
No wifi, no towels, no breakfast, cafe and restaurant on the property were closed. The beds are awful to sleep on. Linens were stained. Pretty sure we heard mice in the walls.
Stayed 2 nights in Mar 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted very friendly by the front desk manager. Hotel smelled very clean & is very charming inside. She was up front with us about wifi issues, hot tubs were not on & they do not serve breakfast any longer. Made sure we were okay with it before proceeding & processing our payment. Very nice pool & with a great big spiral slide. Pleasantly surprised that the room had Directv with tons of channels. I would absolutely recommend to anyone coming through with a young family. King bed with a pull out sofa was perfect for 2 adults & 2 teenagers.
Stayed 1 night in Mar 2024

10/10 Excellent

Vitalii

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience. Nothing worked, the hotel was empty. A GHOST TOWN. There was no Wi-Fi, there was no hot tub, no gift shop, no restaurant or café, there were kids running around who clearly belonged to someone who was employed there because they were running all around the back of the counter as well. We arrived late in the evening on the 21st, we went straight to bed. Upon waking up in the morning, I go to get in the shower to only realize that there is no hot water. When I brought this to the attention of the front desk they seemed to not be surprised at all. Even though the website gave all these false advertisements, they did not see the need to refund the night that I actually stayed there either.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect property for our getaway. The house felt just as if we were at HOME ❤️🏡The park right out the back door was such a nice surprise. We even bought tennis rackets from the local super awesome flea market and had a blast playing tennis together there. 😎 Appreciated all the little touches that made our stay so comfortable
Stayed 1 night in Mar 2024

8/10 Good

Credella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty. Bed sheets were stained. Place was rundown & not at all what the pictures portrayed. We had to get our keys reset multiple times, and the young lady at the front desk was very rude. Made us feel like we were a bother to her. The restaurant was not operating and there was no fitness room. This place sucked!
Stayed 2 nights in Mar 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Amenities
First the positive. The desk clerk was very pleasant and helpful. The room was clean enough to sleep in. Now the negatives. The property claims to have on site restaurant, with breakfast and an on site bar. Neither are true. It also claims to have a hot tub. That has been broken and out of service for over a year and the owner has no intention of repairing it. The entire facility is one of those run down, getting worse type of places where the owner is trying to squeeze every penny out of it with no interest in maintenance etc until which time it “accidentally” burns down. Expedia, you should verify the amenities this place is closing to have.
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool and slide!
Stayed 1 night in Mar 2024

2/10 Terrible

Franklin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were not able to check in due to this hotel being unsanitary. Had no WiFi no restaurant no amenities open. Horrible the hotel did not collect any funds. I expect Expedia to note this property and refund any charges
Stayed 1 night in Mar 2024

2/10 Terrible

Devin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool heaters down, hot tubs out of order, restaurants shut down. Room smelled like mildew and needs a proper renovation.
Stayed 1 night in Feb 2024

2/10 Terrible

Stacy

Stayed 1 night in Feb 2024

6/10 Okay

Antonio

Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Stayed 1 night in Feb 2024

4/10 Poor

Dave

Stayed 1 night in Jan 2024

10/10 Excellent

Weidy

Stayed 1 night in Jan 2024

6/10 Okay

DIANA

Not as advertised
Wi-Fi, hot tub, and gym unavailable for use for several months we realized after arriving and reading reviews. In room fridge did not cool - we were offered an ice bucket to compensate. Has a
Stayed 2 nights in Dec 2023

2/10 Terrible

Johan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

2/10 Terrible

Tasty

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Armando

Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip took the kids to go tubbing location is perfect plenty of places to eat. Bar and dining was fantastic every member of the staff was great. Rich the restaurant manager was top notch along with front desk. Pool and play area was perfect for kids after tubbing. Already planning next trip.
Stayed 2 nights in Dec 2023

6/10 Okay

Joseph

Liked: Room comfort
An ok stay
I was disappointed that the WiFi and the hot tub wasn't working
Stayed 2 nights in Dec 2023

4/10 Poor

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
pool is awesome! That said, the hot tubs were out of commission (which were a main draw for us), no wifi, no breakfast, our heater made a whining noise all night. we were not offered a different room even though there were plenty. Beds were springy and uncomfortable. The whole place is dated and dirty....but the pool was awesome
Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not so great of a place
The stay didn’t meet my expectations, once I booked the room and it emailed a long list of accommodations that was currently unavailable, which inconvenienced us as family. Once we arrived at the hotel it seemed like a decent place but the pool was literally freezing and the building in which it was located. Once we got back to the room to take showers the water would not get warm at all, literally couldnt take a shower without shivering. The overall night wasnt to enjoyable
Stayed 1 night in Dec 2023

4/10 Poor

Sabrina

Travelled with family and small children
Disliked: Amenities
Found dead & nearly dead cockroaches in the room. Immediately checked out 😖
Stayed 5 nights in Nov 2023

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first thing you notice when you walk in is torn up furniture. The vending machines were all out of items. The room had paint bubbling off the wall and the bathroom ceiling had mold. Staff was nice. Wouldn't stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa

Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the location. The lobby, pool, were okay. The room was in dire need of renovation. The ceiling and walls of the bathroom were peeling paint. We did not bother using the shower. The carpeting worn/aged. We couldn't wait to move on from our overnight stay. The room condition did not warrant the Friday night rate of $140.
Stayed 1 night in Nov 2023

2/10 Terrible

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean and we had no hot water.
Stayed 1 night in Nov 2023

4/10 Poor

Rae

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is outdated, old, dirty, cold water showers unless you let the water run ten minutes first. Beds are old worn out, rooms are cold and poor lighting. Halls smell. The lobby is disgraceful with peeled leather on all the leather like sofas. Cheap stay and you really don’t even get what you pay for. Only thing it has going for it is a pool for a cheap vacay for families. Too many written rules should tell you run don’t stay here. We needed two wash clothes for our second night stay and had to return our dirty towels to the front desk before they would give us clean ones. We did have a do not disturb sign on our room because we didn’t want anyone entering and thought getting wash clothes wouldn’t be such an issue. Won’t stay here again!
Stayed 2 nights in Nov 2023

4/10 Poor

megan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not only has the hot tub been closed for a very long time but, the WiFi didn’t work, no food was available, the water in our room took 30 minutes to warm up, our deadbolt didn’t work, and our hvac unit didn’t work either. This used to be the hotel I sent people coming to town to since the prices were so good and so many good features, that won’t happen anymore.
Stayed 1 night in Nov 2023

6/10 Okay

Tori

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Laura

Disliked: Staff & service, property conditions & facilities, room comfort
Maintainence Needed
We stayed 3 nights at this so called resort while attending a family wedding. The maintainence has been totally neglected and I would not recommend the place to anyone except someone who has a group of middle schoolers who want to play late into the evening in the indoor pool which has an incredible slide. However, the smell of the chlorine from the pool permeates the hallways throughout the hotel. The photo I am posting of the sign on the desk at check-in gives you an idea of all the problems that need fixing except they should have also included that the hot water supply was limited which made it hard to shower. I suspect this place will soon be demolished.
Stayed 3 nights in Oct 2023

6/10 Okay

Christy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

amanda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been so disappointed. I rented two rooms for my daughters sweet 16! We get there and check in then we are informed the hot tubs are not working, there is no WiFi, and that there is no breakfast. That is just the start. Then my kids go to the pool the pool is no longer heated due to the thermostat is apparently removed with live electrical wires hanging out of the wall. Roaches in our room, bed bugs, no hot water to shower with and the water was brown, black mold all over the ceilings everywhere in the motel. You could smell the mildew and mold all over the place. Broken glass in the hall ways from a busted out hotel window room that is on the inside of the hotel not the outside. My shower in one of my bathrooms had used soap still left in it. I could go on and on. I’m contacting corporate tomorrow. I feel as if I need to be compensated or refunded in some type of way! This is insane. We couldn’t even shower. The water was ice cold and brown!!!!

2/10 Terrible

Diana

Travelled with family
Disliked: Amenities, property conditions & facilities
We reserved two queen beds in one room, months in advance and was given only one king bed for both nights. No other accommodation was offered
Stayed 2 nights in Oct 2023

6/10 Okay

Josh

Travelled with family
Disliked: Cleanliness
The pool was awesome. Front desk was nice and helpful. Walking to our room the smell in the hallway was atrocious. It made me weary of where I was staying. The room was huge but had a smell as well. We will come for birthday parties at the pool but staying there prob won’t happen.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dingy condition overall with a lack of overall care; hot tub out of order for months even though when we filtered hotels with hot tub on hotels.com this one came up, no free breakfast as advertised either, and no guest wifi. Our room had trash under the nightstand and the bathroom could’ve used additional attention (hair in shower drain). Kids enjoyed the light effects in the pool at night, but I’m glad we weren’t staying more than one night.
Stayed 1 night in Oct 2023

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service
Ladies at front desk were very accommodating when I told them my elderly mother could not get upstairs to our room. They switched our room to a first floor. Now…….learned at check in that there was NO wi-if, NO breakfast, NO HOT WATER, Not enough blankets for all the rooms. And there was a noise from upstairs that sounded like sanding. Was told it was the water pipes. Very annoying when trying to sleep. Rooms were OK. Nothing great for the price I paid.
Stayed 2 nights in Oct 2023