Front of property

Reviews of He Sen Hotel

3 out of 5
He Sen Hotel
No. 31, Heping Lane, Kending Road, Hengchun, Pingtung County

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

YuHsiung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in 方便,剛好地方可以停車,房間裝備滿新的
Stayed 1 night in Sep 2023
Response from 禾森旅店謝謝您 on 24 Sept,2023
早安謝謝您們的入住,喜歡我們的接待服務,堤供舒適方便的環境一直是我們追求的,期待下一次假期很快再來我們家住宿玩

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

KUO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常值得推薦和再訪!
1、單車友善住宿,自行車可以停放一樓 2、有電梯,腳廢了不怕 3、各層公共空間都很寬敞 4、房間舒適、乾淨無任何異味,浴室和浴缸都很大!超讚,水熱又強! 5、老闆娘服務親切,中式早餐美味,吃不夠老闆娘都會馬上再補! 6、絕對值得回訪!慶幸很早就先預訂!
Stayed 1 night in Feb 2023

4/10 Poor

KUO HSIAO

Travelled with family
Disliked: Staff & service
空有好的設備,但服務品質尚待提升。
這間民宿提供自助早餐,老闆娘說可以在樓下餐廳吃,或者帶至房間吃。和家人共四人住兩晚,第一天早餐我們在餐廳吃,還沒用餐完,老闆娘跑來說後面房客陸續下來用膳,希望我們早些離開,說我們吃太久,也吃太多;第二天選擇在房間用餐,想說不耽誤其他房客,但夾菜時,老闆娘不斷監看,甚至到身旁暗示,說要留一些給後面的人,其實我們只拿了4顆水煮蛋,三片烤土司,一杯咖啡和幾片水果罷了,需要把房客當小偷嗎?不是應該要讓房客吃飽有活力出遊嗎?後來指揮移車時也擺出一副沒有耐心的樣子;因為連住兩天,所以跟打掃阿姨說不用整理,只需準備備品,但她語氣不佳的回覆家人去房間看需要什麼及數量再跟她說,不是應該準備好續住的所有備品嗎?民宿設備還可以,但服務整個沒品質,老闆娘覺得她的行為需要檢討,我也這麼覺得!
Stayed 2 nights in Jun 2022
Response from 禾森旅店 on 30 Jun,2022
早安~感謝您和家人的墾丁之旅選擇入住我們家讓我們有服務接待您們的機會,目前疫情期間我們對早餐食材的供應及方式主食現煮家常菜,副食等,會依入座人數並依前一晚入住人數微調整準備,對餐廳供餐環境,桌面,亦隨時保持乾淨分流客人吃完早餐離座酒精清消,以備接待下一組客人入座,如需帶回房間吃也可以我們可提供托盤,餐具方便您們取餐後回房間食用,另如全素,蛋奶素,特殊食材,備量,準備,可於線上預定房時(特殊需求),或臨櫃時告訴我們喔,讓我們可以提早準備圓滿接待,目前我們增設了早餐店,麥當勞,餐卷選項方便入住旅客選擇. 我們續住旅客次日房務整理一樓櫃台會依客人告知需要與否,通知房務工作夥伴,第二天次日被套,枕頭套,大小毛等…..更新, 住宿期間服務及細節未周全感恩您寶貴的反饋和提醒讓我們有成長學習修正再進步的機會 禾森旅店全體夥伴感謝您!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from 禾森旅店 on 29 Jun,2022
早安~您好墾丁之旅謝謝您來我們家入住讓我們有接待服務的機會,很開心您的回饋和滿滿的鼓勵謝謝您也期待下一次的再來墾丁玩入住呦謝謝您

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

TUNG CHIEH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021