Reception
Check availability

Reviews of Tru By Hilton Hershey Chocolate Avenue

2.5 out of 5
Tru By Hilton Hershey Chocolate Avenue
204 Hillcrest Road, Hershey, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Besmir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 26 Apr,2024
Thank you for your review! We hope you visit us again soon!

10/10 Excellent

HORACIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the room and all around the property.
Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 26 Apr,2024
Thank you for your review! I hope you come visit us again soon!

8/10 Good

Adele

Travelled with family
Liked: Cleanliness, staff & service
We had a problem with our car and the hotel extended our stay and made us comfortable while we waited.
Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 18 Apr,2024
Thank you for your review! I am so happy to hear that the hotel staff took good care of you while dealing with this inconvenience. Visit again soon!

8/10 Good

Linda, Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, great shower. Breakfast was just OK
Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 17 Apr,2024
Thank you for your review Linda! We hope you visit us again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Liked room cleanliness, staff and service.
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 16 Apr,2024
Thank you for your review on your recent stay with us. We are pleased to hear you enjoyed the staff, service and cleanliness you experienced during your visit. Please think of us the next time your travels bring you to Hershey PA!

10/10 Excellent

Pamela, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Nuce quiet room!!!
Stayed 3 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 15 Apr,2024
Thank you for your review! We hope you enjoyed your stay. Please think of us the next time your travels bring you to Hershey PA!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the hotel was brand new . Room looked crisp and clean . Everything was modern and updated. The lobby had games to play and the staff was very friendly when I interacted. The hotel was walking distance to downtown Hershey PA. The hotel was in a unique setting , literally surrounded by small one family homes felt so friendly and inviting. Not industrial at all . There was plenty of parking that was well lit . Overall excellent hotel
Stayed 1 night in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 15 Apr,2024
Thank you for your review! I am so glad to hear you enjoyed the location, clean and crisp rooms, our modern and minimalistic design, and all our amenities. We hope you had a wonderful stay with us and would love to host you again in the future!

10/10 Excellent

Lia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and never had a bad experience. The staff is very friendly and accommodating. The place is clean and offers a lot (breakfast, pool, gym, board games, shampoo, conditioner, and body wash). Overall one of the better hotels I have stayed at.
Stayed 1 night in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 12 Apr,2024
Thank you for your review and feedback. I am so glad to hear that you always have a great experience with us and you enjoy the staff, clean accommodatinos, and amenities. Thank you for being loyal to our TRU and we can't wait to host you again soon!

10/10 Excellent

Nimalka

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 12 Apr,2024
Thank you for your review! We are so glad you had a great stay with us and look forward to hosting you again soon!

6/10 Okay

Kiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The over all hotel and staff was great. The room size was extremely small though. There was also no tub it was a stand up shower and that didn’t work for the youngest child. The staff was friendly though.
Stayed 3 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 9 Apr,2024
Thank you for your review. The Tru by Hilton brand is one of the newest in the Hilton Portfolio and offers a more modernized style of accommodations. Its minimal yet meaningful, all TRU hotels are built with stand up showers vs a bath tub, it eliminates closet space and drawers, but offering alternatives for storage throughout the room, replacing bottles of shampoo/soaps with bulk dispensers, etc. The Tru rooms are built smaller as we recommend spending your time out visiting Hershey or spend time in our very unique lobby space to relax, work, play and chew. We hope you visit us again in the future!

6/10 Okay

Jenna

Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 29 Apr,2024
Thanks for your review. What could we have done better to make sure we got a 5/5?We hope we are able to make it right for your on your next stay with us in Hershey PA!

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very family friendly! We had five teenage boys in our group. They were entertained with the foosball table and games available in the lobby area. Great breakfast in the morning with awesome coffee.
Stayed 2 nights in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 9 Apr,2024
Patricia, Thank you for your review! We are so glad your boys enjoyed our hotel ammenities and breakfast! Think of us in the future when your travels bring you to Hershey PA!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet property
Response from Stephanie Sager, Area Director of Sales on 5 Apr,2024
Thanks Alex for your review! We are so happy to hear you enjoyed your stay and we hope to host you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 9 Apr,2024
Thank you Joshua for your review. We thank you for your time and we hope to host you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie Sager, Area Director of Sales on 9 Apr,2024
Thank you Diana for your review. We are so glad you enjoyed your stay and we hope you visit us again soon.

10/10 Excellent

KAYCEE

Stayed 2 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 23 Apr,2024
Thank you for your review and we hope you enjoyed your stay with us!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 3 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 1 Apr,2024
Thank you for your review and feedback about your customer service experience during your stay! We hope you visit us again soon.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 2 Apr,2024
Thanks Kathryn for your review! We hope to welcome you again soon.

6/10 Okay

Prachi

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Reduced so many amenities in the room.. for even the smallest thing needed in room.. you need to go to the reception. Tru by Hilton is not like other Hiltons
Stayed 2 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 1 Apr,2024
Thank you for your feedback Prachi.You are right! The Tru by Hilton brand is one of the newest in the Hilton Portfolio and offers a more modernized style of accommodations - eliminating closet space and drawers, but offering alternatives for storage throughout the room, replacing bottles of shampoo/soaps with bulk dispensers, etc. Its minimal and clever design allows you a unique space to relax, work, play and chew. Your feedback goes a long way in ensuring we can enhance the experience of all of our guests at the hotel. While we know that the TRU is not for everyone, Hiltons portfolio has over 20 brands for you to choose from to fit your specific needs!

10/10 Excellent

Miranda

Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 23 Apr,2024
Thank you for your review and we hope you enjoyed your stay and would love to host you again soon!

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 29 Mar,2024
Thank you for your review! We hope you enjoyed your stay and wish you back with us soon!

10/10 Excellent

Lisa, Wapwallopen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for a quick night stay. Had a great experience and will be back again.
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 25 Mar,2024
Lisa,Thank you for your review, we are so glad to hear you had a great stay and we would love to host you again soon!

8/10 Good

Bernard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 25 Mar,2024
Thank you for your review! We hope you enjoyed your stay and we would love to host you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 26 Mar,2024
Thank you for your review! We are glad you had a wonderful time with us and we hope to host you again soon!

10/10 Excellent

Karen, Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 25 Mar,2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

ollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Director of Sales on 22 Mar,2024
Ollie,Thanks for your review! We hope you visit us again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tru properties are very clean, updated and staff was very nice and helpful
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Sales Manager on 18 Mar,2024
Thank you for your 5.0 review on your recent stay with us! We love hearing about our cleanliness and well kept hotel and that you received amazing service from our staff!We hope you come back to see us again soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. quiet, and well run. Variety of options on continental breakfast.
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Sales Manager on 18 Mar,2024
Thank you for your 5.0 review and feedback! We apprectiate you taking the time to let us know how we did! We hope to welcome you again soon.

2/10 Terrible

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was in one word “Horrible” it had nothing to do with the staff or hotel itself, The hotel was booked with what seemed like hundreds of teenagers that ran wild all night long, banging on our door constantly until about 2:00 a.m. before it finally stopped. I call called multiple time to complain but the nonsense continued. The staff was completely overwhelmed and it seemed that they could not do a thing about it, the group in room 508 were the main culprits, but there were other groups as well. The non- responsible parents were all in the lobby getting wasted. I walked down to get coffee and observed beer boxes everywhere, to much profanity to name and just a complete crab show in the lobby, the front desk clerk walked by me and literally looked scared for her safety. The staff did try to contact a coach and they stated “ it seemed as they did not care” Unfortunately my wife and I did had to confront the teens on our own, fortunately for us and Hilton it did not escalate to anything physical. I would suggest looking at the camera and identify the room that was causing this. My guess is 508, reach out to whoever rented the room and ban them for life. I will be reaching out to management and demanding a full refund.
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Sales Manager on 18 Mar,2024
Robert,Thank you very much for taking time to leave feedback regarding your stay. Guest satisfaction is our #1 priority and I am so sorry it seems that we have missed the mark on your stay. We will be reviewing the weekend and ensuring we get to the bottom of this. I know there were teams in house and as much as we try to contain them, it's sometimes harder than said. We truly would love the opportunity to make this right for you in hopes that we may earn your trust to stay with us again on your next visit to Hershey. Please reach out to the hotel management team if you would like to discuss your stay more.

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a cheerleading event. Hotel was clean, staff was great and my family enjoyed the stay.
Stayed 2 nights in Mar 2024
Response from Stephanie Sager, Area Sales Manager on 8 Mar,2024
Dianna,Thank you for your review and feedback regarding your stay. We are so happy to hear your family enjoyed the property and staff service during your visit. We hope to host you again soon!

10/10 Excellent

James T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to hershey
Stayed 1 night in Mar 2024
Response from Stephanie Sager, Area Sales Manager on 8 Mar,2024
James,Thank you for your review! I hope you enjoyed your stay and we hope to host you again soon!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room was clean. Pool is small.
Stayed 3 nights in Feb 2024
Response from Theo on 3 Mar,2024
Thank you for your recent stay

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staffs. Very friendly and polite .. will stay again
Stayed 3 nights in Feb 2024
Response from Stephanie Sager, Area Sales Manager on 23 Feb,2024
Rachel- Thank you for your review and feedback. We cannot wait to host you on your next trip to Hershey!

6/10 Okay

Candace

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice decor.
Stayed 1 night in Feb 2024
Response from Theo on 19 Feb,2024
Thank you for your recent stay

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The staff was very pleasant and helpful throughout our stay. Everything was clean and well maintained.
Stayed 1 night in Feb 2024
Response from Stephanie Sager, Area Sales Manager on 15 Feb,2024
Casey, Thank you for your 5.0 review and feedback! We are so happy to hear you enjoyed your tay with us and that our staff service and cleanliness met your standards. We hope you visit us again soon, when your next travels bring you to Hershey PA!

10/10 Excellent

Marlea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located conveniently close to many large attractions in the area, the staff was very helpful, and the room was well maintained and clean. Very nice home away from home!
Stayed 2 nights in Feb 2024
Response from Stephanie Sager, Area Sales Manager on 13 Feb,2024
Marlea- Thanks for taking time to give you 5.0 review! We appreciate your feedback and love to hear that you enjoyed our location and staff service you recieved during your stay, along with cleanliness of the property. We hope you visit us again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024
Response from Stephanie Sager, Area Sales Manager on 14 Feb,2024
Erica,Thank you foer your 5.0 review and feedback! We hope you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous. Very clean hotel.
Stayed 1 night in Feb 2024
Response from Stephanie Sager, Area Sales Manager on 12 Feb,2024
Lori- Thank you for taking time to leave your feedback! I hope you enjoyed your stay and we hope you visit us again soon!

10/10 Excellent

Lak

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Theo on 10 Feb,2024
Thank you for your recent stay

8/10 Good

Barbara E

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room at Tru was small but neat. I did miss having a dresser and closet, but there were shelves for our clothes. I was also hoping for a recliner. Our granddaughter enjoyed the pool and we all enjoyed the breakfast downstairs, but there were no pastries.
Stayed 2 nights in Feb 2024
Response from Theo on 8 Feb,2024
Thank you for your recent stay

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very nice and modern. The rooms were simplistic, but nice. Plenty of parking. Great location with a view of Hershey (Although you could see into residential homes adjacent to the property). When we checked in, I asked the staff at the desk if they put the 2 complimentary waters in our room since I am a Silver member and he said it didn't matter because I booked through a 3rd party, even though when I entered the room, on the TV it said "Welcome Angela Silver Member). He did end up giving me the bag of 2 waters anyway, it was just a little strange. Also, there were many times no one was at the front desk. There is a nice array of snacks and drinks to purchase and there was no one at the desk several times. It was actually a little creepy.
Stayed 1 night in Feb 2024
Response from Theo on 5 Feb,2024
Thank you for your recent stay

10/10 Excellent

Darnell

Great
Stayed 3 nights in Feb 2024
Response from Theo on 5 Feb,2024
Thank you for your recent stay

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
I smelled like chocolate for days!
Stayed 1 night in Dec 2023
Response from Theo on 5 Feb,2024
Thank you for your recent stay

10/10 Excellent

Kia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veey nice stay. Bed comfortable, shower temp perfect, very clean inside and out, breakfast was ok. I would come back again.
Stayed 2 nights in Jan 2024
Response from Theo on 29 Jan,2024
Thank you for your recent stay

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stephanie, Area Sales Manager on 22 Jan,2024
Thank you for your feedback! We hope you enjoyed your stay with us and hope to host you again soon.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Theo on 22 Jan,2024
Thank you for your recent stay

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniqueness of the room layout, very different than any past experience.
Stayed 1 night in Jan 2024
Response from Theo on 29 Jan,2024
Thank you for your recent stay

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfortable and clean rooms. Perfect for a family vacation and also business. 24/7 coffee in the lobby, breakfast was good, staff was very nice and friendly.
Stayed 3 nights in Jan 2024
Response from Theo on 10 Jan,2024
Thank you for your recent stay

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
The stay was perfect! The room was super clean and fresh. Everything was comfortable. The lobby was a fun place to hang out, and the staff was always friendly and welcoming. Probably one of the best hotel stays I’ve had.
Stayed 3 nights in Jan 2024
Response from Theo on 8 Jan,2024
thank you for your recent stay

8/10 Good

Wendy

Stayed 2 nights in Dec 2023
Response from Theo on 8 Jan,2024
thank you for your recent stay