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"Elevators were stopping between floors and making a loud noise noises. Mould in the rooms. Most surfaces as you enter the building and in the lobby, where either so badly aged that they were deteriorating or it was a bit damaged. The valet area and the entry to the lobby are very dated. The security doors on the fourth floor are not working so anyone can walk in and out and it is relatively unsafe. The room conditions, including the bathrooms and the state of the actual walls and floors and fundamental basics are all either old or dilapidated. The staff are nice. "

"Surprisingly spacious, clean and super conveniently located"

"Staff was great especially front desk Diane. Room was clean and amenities great. We had water whenever we asked! Hotel was very central and walking distance to many places we wanted to go too."

"High end hotel, worth price and high-quality staff to match"

"The hotel is sub standard. Corridors are dark. Some items like switch plates are broken. Not clean. Don’t know why gets Expedia VIP rating. will not stay there again."

"Great experience. Only two out of six elevators were working and they had a marathon going on in town. Ended up using the service elevator but the staff was doing everything they could. "

"Great welcome! Loved my room. Spacious. "

"Fantastic place to stay! Location, friendly staff, clean, outdoor areas everything was great!"

"The room was not clean and there visibly soiled areas on the counters"