Exterior

Reviews of Trust Hotel

2.5 out of 5
Trust Hotel
1-14-10 Hikarimachi, Higashi Ward, Hiroshima

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 127 reviews" "
Rating 8 - Good. 35 out of 127 reviews" "
Rating 6 - Okay. 20 out of 127 reviews" "
Rating 4 - Poor. 7 out of 127 reviews" "
Rating 2 - Terrible. 3 out of 127 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from トラストホテル松尾 on 8 May,2024
この度はトラストホテルにご宿泊くださり誠にありがとうございました。高評価をいただき幸いです。重ねてお礼申し上げます。広島にご来訪のご機会がございましたら、またのお越しをお待ちしております。

10/10 Excellent

KEAN HU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're family of 4 pax and really glad to stay at Trust Hotel. Good value, clean room, spacious (extended makeup space from shower/bath room) for a family of 4 pax, nice breakfast, not aware there's a hot spring in facility, definitely an extra value added :)

10/10 Excellent

edina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise as we didnt know it’s included in the room rate automatically. Sad thing is we didnt notice the onsen till day of check out. Would love to come back again.
Stayed 1 night in Oct 2023

6/10 Okay

Miguel, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Only two walking blocks from the train station. This is the neatest, cleanest, smelling good, Hotel in Japan. The bedsheets look so clean as if they where new.
Stayed 1 night in Oct 2023

4/10 Poor

Yin Yu

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Internet cafe with the private room is better than this hotel room. Doors are super goddamn loud and it doesn’t show that door in the pics. I feel very unsafe with the room because literally anyone can sneak in if I’m not there but they have CCTV at least at the hall way. Room is very dusty at the vent window.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good base for a couple of days in Hiroshima. Just a 5 minute walk from the train station and the tour buses. Nice tidy simple hotel. Staff were really helpful especially when planning the day ahead.
Stayed 2 nights in Jul 2023

6/10 Okay

Morio

Travelled with family
Reasonably close to Hiroshima Station. And it's an easy walk to reach the hotel. It's perfectly fine for a short stay.
Stayed 1 night in Jul 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cabins but being ear plugs
The location was great - very close to the train station. The facilities were super clean and in nice condition. The staff were nice. I stayed in a cabin room with shared bathrooms. While everything was nice, the rooms had no soundproofing. I could hear people open and close their screens, snore, walking in the hall, rummaging through luggage, etc all night. Next time I stay, making sure I’d have comfy ear plugs
Stayed 1 night in Jul 2023

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There has to be better places to stay
Sadly this is not the quietest capsule I've stayed in... the screens fail to keep the sound out...bathrooms are a trek from the room so if you've got to use them in the middle of the night be prepared to take a stroll... and finally lets talk about the neighborhood... if you want to be in the heart of the red light district this is the place to stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Aiko

Travelled with family
Very clean and everything was nice deal with price
Stayed 1 night in Jun 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very close to the train station. Nice and clean.
Stayed 2 nights in May 2023

8/10 Good

christopher

Liked: Cleanliness, staff & service
room was nice
Stayed 2 nights in May 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the service very much! Staff was able to be professional in every way I can imagine. Would highly recommend staying here!
Stayed 2 nights in May 2023

10/10 Excellent

Vincent

Liked: Staff & service, amenities, property conditions & facilities
This hotel really surprised me and exceeded my expectations. The staff are very friendly and accommodating. The room was very clean and spacious. Many amenities are provided. There is a public bath, but it is small and gets crowded at night. And there are two washer/dry units as well. Breakfast is also included for free for all guests. I would definitely recommend this place to others and I will come back here the next time I visit Hiroshima.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel approx 600 meters from train.laege room.good size bed.window that slightly opens. Hugh bathroom with bath and wet shower. Separate toilet. Staff speak or understand little English. Little instructions tv etc are in English. No hooks or rails to hang towels or washing in room.breakfast disappointing. Little western type food. No cereal or yogurt or fruit.Great mens and women bathhouse downstairs.overall hotel was very good.exceptionly clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mei, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in their standard single room type. Very clean and surprisingly long room, self check-in and friendly staff when I accidentally forgot my keycard in the room, free breakfast starting from early in the morning, plenty of room amenities, and toiletries for you to take in the lobby.

8/10 Good

Tanus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel near JR station
Great modern hotel. No English spoken at all but check in and out is through a machine. Room clean & comfortable and 5 min walk to the JR station, great to take a train in the early morning. Breakfast was good. The Onsen wasn’t amazingly clean but was ok
Stayed 1 night in Apr 2023

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had lots of facilities. Breakfast was also nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

ai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Clean room. Nice breakfast. We will use the hotel again. Thank you
Stayed 1 night in Dec 2022

8/10 Good

コウイチ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from トラストホテルマネージャー松尾 on 14 May,2024
この度は当館をご利用くださいまして誠にありがとうございました。また高評価をいただき光栄でございます。また広島にお越しのご機会がございましたら是非当館をご利用くださいませ。

10/10 Excellent

かいと

Liked: Cleanliness, amenities
1人で行くにはちょうどよく駅からも近く満足でした。
Stayed 2 nights in May 2024
Response from トラストホテル松尾 on 14 May,2024
この度は当館をご利用くださいまして誠にありがとうございました。また今回のご滞在でお客様にご満足いただけたということで幸いでございます。また広島にいらっしゃるご機会がございましたらぜひご来館をお待ちしております。

10/10 Excellent

洋子

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も広く、台として物を置ける場所がたくさんありました。部屋にいろいろ広げたいのタイプなので、とてもくつろげました。
Stayed 1 night in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度は当館をご利用くださいまして、誠にありがとうございました。お客様にごゆっくりお過ごしいただけたご様子で私どもも幸いでございます。ツイン、ダブルルームは快適にお過ごしいただけるよう比較的広々とした造りとなっております。また広島にお越しのご機会がございましたら是非当館をご利用くださいませ。お客様のお越しを心よりお待ちしております。

6/10 Okay

レイイチ

Business traveller
駅かは近くて良かった
Stayed 1 night in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度はご宿泊ありがとうございました。アクセス面でご好評いただき嬉しく存じます。当館は広島駅北口から徒歩6分のところにございます。またご機会がありましたらお客様のお越しを心よりお待ちしております。

6/10 Okay

??

Travelled with group
Liked: Staff & service, property conditions & facilities
清潔感があってよかった。
Stayed 2 nights in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度はご利用ありがとうございました。ご好評いただき幸いです。またのご来館をお待ちしております。

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設はモダンできれいで、チェックイン時のアシストの方も親切で良かったです。 朝食は期待していませんでしたが、バラエティ豊かでびっくりしました。
Stayed 1 night in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度は当館にご宿泊くださいまして、誠にありがとうございました。館内の清潔感、スタッフ、朝食などお褒めのお言葉いただき大変嬉しく拝読しました。朝食は和食を中心にキッチンスタッフが手作りしております。またホテル自家製の食パンはご好評いただいておりますのでぜひご賞味いただきたいです。また広島にお越しのご機会がございましたらぜひ当館をご利用くださいませ。

8/10 Good

Tomoya

Stayed 1 night in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度はご利用ありがとうございました。高評価をつけていただき幸いです。またのご来館をお待ちしております。

8/10 Good

さちえ

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度はご利用ありがとうございます。高評価いただき幸いです。今後もよろしくお願いいたします。

4/10 Poor

きみひろ

Stayed 1 night in Apr 2024
Response from トラストホテル松尾 on 7 May,2024
この度はご利用ありがとうございました。今回のご滞在でお客様にご満足いただけず残念です。お客様に快適にお過ごしいただけるよう精進してまいります。

10/10 Excellent

yuuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from トラストホテル松尾 on 7 May,2024
この度はご宿泊ありがとうございました。最高評価をいただき大変光栄でございます。また広島にいらっしゃるご機会がありましたら、ご来館をお待ちしております。

2/10 Terrible

Hiroshi

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
価格重視で選びましたが安すぎた為に、ほぼカプセルホテルだった。目覚ましが使えない、冷蔵庫がない、部屋の鍵がない、部屋で電話ができない、トイレ、シャワーが共同。他に部屋に空きがないか聞いたときの受付の対応も冷たかった。
Stayed 1 night in Mar 2024
Response from トラストホテル松尾 on 7 May,2024
この度はトラストホテルにご宿泊くださいまして、誠にありがとうございました。しかしながらお客様にご不便をおかけいたしましたこと、大変心苦しく存じます。お客様がご利用されたデラックスキャビンはカプセルタイプのお部屋でございます。キャビン、ドミトリーなどの表記でカプセルと分かりづらくなっており申し訳ございません。海外サイトの表記がカプセルと明記しづらいシステムとなっており再度改善に努めております。またご機会をいただけるようでしたら、シングル・ダブル・ツインのお部屋がビジネスタイプのお部屋でございます。お値段はカプセルタイプより上がりますが、ぜひご都合に合わせてご検討いただけますと幸いです。最後に、貴重なお時間を頂きましてご意見をお寄せいただき誠にありがとうございました。スタッフの指導、予約画面の改善に努めてまいります。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても明るく、清潔感のあるホテルでした。 バスタブにお湯を貯めての入浴がしやすかったです。 駐車場は予約が必要とのこと。近くにコインパーキングがありますが、別途料金が必要です。ちなみに1100円かかりました。
Stayed 1 night in Dec 2023

10/10 Excellent

SACHIYO

Stayed 1 night in Dec 2023

6/10 Okay

HARUYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2023

8/10 Good

yasuko

Stayed 2 nights in Oct 2023

6/10 Okay

Kazuyoshi

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Atelier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場のセキュリティが何も無いのに驚きました、、、 出入口のセキュリティもなく、ロッカーのセキュリティもない、、、 ロッカーは未だ許容できても 出入口にないのは、いかがなものかと思い入浴控えました。 ツインルームに宿泊させて頂いたのですが お部屋の方が 快適でした。 バストイレセパレートなところが決めてでした! パウダースペースもあり 鏡2枚は女2人旅助かりました!!
Stayed 1 night in Oct 2023

4/10 Poor

??

キャビンが少し苦手
Stayed 1 night in Oct 2023

10/10 Excellent

mikako

Stayed 1 night in Oct 2023

8/10 Good

keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

keiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お食事がとても美味しかった。 大浴場のロッカーは、使用しているか否かわかるようになっていると良いと思います。
Stayed 6 nights in Sep 2023

6/10 Okay

kenji

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
チェックインに手間取った
Stayed 1 night in Sep 2023

10/10 Excellent

ひろし

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バイクで一泊しました。 一人旅には持って来いのホテルだと思います。 大浴場はあるし、朝食は付いてるし、最高でしたよ!! 広島へ行くときは、また絶対お世話になろうと思ってます♪
Stayed 1 night in Aug 2023

10/10 Excellent

YOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Chun Wai

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
房間太迫沒有空間,想轉房不允許
Stayed 3 nights in Aug 2023

6/10 Okay

シリュウ

Stayed 1 night in Aug 2023

6/10 Okay

ARITSUNE

Stayed 1 night in Aug 2023

8/10 Good

イチロウ

Liked: Cleanliness, amenities, property conditions & facilities
値段から考えたら最高でした。
Stayed 1 night in Aug 2023