Premier Inn, Hitchin hotels

"Easy access to the airport with shuttle bus (£4 per person). "

"Nice for a family for a short stay. "

"No complaints, it’s a premier inn, they never disappoint "

"The room was adequate, but the bathroom cleanliness needed some attention. The shower had stains and the accessible chair paint was peeling and rusted. I ask for my towels to be replaced and additional toilet paper two days in a row. "

"Under renovation so not fond of exposed wires, etc. "

"Check in was great, explained free parking for a 2 day stay. Check out was even better, friendly and helpful"

"I overpaid for the the rooms by a day and realized my mistake immediately and asked for a refund of the one day. The hotel refused. Then Air Canada canceled my flight because of the staff strike. I could not travel. I asked fora refund. The hotel declined since I did not pay extra fee for a refund. No empathy. I lost almost $700 t o the hotel without staying there. I will never book the hotel again. Additionally, I paid for protection. My claim was declined because notice of the strike had been...

"I was given a room on the ground floor which was set out for a disabled person as were most of the other GF rooms. I’m sorry but this was not suitable it felt like staying in an old folks home and I had booked 3 nights. When I asked for a room change I was told the hotel was fully booked, I was not happy with this as I had paid approximately £90.00 a night to stay in a hospital room. I’m not very happy and won’t return to this hotel "