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Reviews of Lucyhome Masteri Thao Dien Apartment

3 out of 5
Lucyhome Masteri Thao Dien Apartment
159 Xa Lo Ha Noi, District 2, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 28 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Stayed 10 nights in Mar 2020

2/10 Terrible

michael

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
disappointed
This is a bit complicated. I had an initial booking through the same company and they put me in a very bad apartment. I complained and they moved me the next day into an apartment that was cleaner. I then extended my stay for another 30 days and did request to stay in the same room because moving would be such a hassle. The features on the booking says, balcony, no balcony, premium bedding, not even close, 2 bathrooms, there is only 1. In all the entire experience has been more than I care to deal with.
Stayed 15 nights in Feb 2020

10/10 Excellent

Bryan, Melbourne

Travelled with family
Liked: Cleanliness, amenities
Very clean. Big windows. Check in super fast and host is very friendly. We will recommend to anyone who travels to Saigon next time. Thanks Ms Lucy
Stayed 1 night in Jan 2020
Response from Yen Tran on 19 Feb,2020
Dear Mr Bryan, Thank you for your stay with us. It is our pleasure to welcome you. We hope we will have opportunity to see you soon in your next trips to Ho Chi Minh city. Regards, Lucyhome team

10/10 Excellent

Aubrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Lucy on 9 Apr,2019
Dear Aubrie, Thank you so much for your rating. Hope to welcome you again in Vietnam <3

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good apartment. Host is nice friendly. We like it because of spacious room and very clean. This is our 2nd stay with Lucyhome and quality even gets better. Thanks and will come back
Stayed 1 night in Jan 2019
Response from Lucy Team on 9 Feb,2019
Thank you so much for your nice words here. We hope to welcome you back in near future :)

10/10 Excellent

Winny, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's such a nice apartment with friendly and helpful staff and host. Highly recommend you to choose Lucy as your home in Ho Chi Minh city
Stayed 1 night in Oct 2018
Response from Dear Winny on 30 Oct,2018
Dear Winny, Thank you so much for your choosing us be your home in Saigon. We hope to welcome you soon Best regards

10/10 Excellent

Peter, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good services, location... Would love to stay next time again!
Stayed 3 nights in Oct 2018
Response from Lucy on 24 Oct,2018
Dear Peter, Thank you so much for your choosing us be your home in Saigon. We hope to welcome you soon Best regards

10/10 Excellent

John Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Ms. Lucy took very good care of me and was very flexible. The apartment was much bigger and nicer than a hotel room, but at a very reasonable price!
Stayed 3 nights in Jul 2018
Response from Lucyhome Team on 9 Aug,2018
Dear John, Good evening from Saigon. Thank you so much for your nice words here. It's our pleasure to host you at our apartment. We hope we have another change to welcome you in Saigon. Lucyhome miss you :)

10/10 Excellent

Maya, Dalas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Ho Chi Minh
We come to Ho Chi Minh quite often for both business and traveling purposes. This time we choose Masteri apartments because of location. We find Lucyhome very beautiful and modern decorated. Check-in and out are very fast with no mistakes. Room is big and clean, plus the host is super friendly
Stayed 1 night in Jun 2018
Response from Lucy on 1 Aug,2018
Dear Maya, Thank you for staying with us. We looking for you on next month Best regards

10/10 Excellent

Johnny, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super apartment
I like this apartment a lots. Very modern and spacious. It is clean and the host is friendly. I will recommend Lucyhome to all of my friends
Stayed 1 night in Jun 2018
Response from Lucyhome Team on 9 Aug,2018
Dear Johnny, I am so happy to know that you like our apartment and thank you so much for using our services. Best regards

10/10 Excellent

Bao, Danang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful design apartment & friendly host
We totally enjoy the stay with Lucyhome Masteri Thao Dien. Apartment is very very smartly design and modern. Great amenities and host is generous to give 2 big bottles of water + some beers (we are kind of lucky) :))) We will recommend Lucyhome to any friend who want to stay in Ho Chi Minh in future
Stayed 1 night in Jun 2018
Response from Lucyhome Team on 9 Aug,2018
Dear Bao, Thanks a lot for your 5* rating here. Your feedback and rating helps us a lot. We hope to welcome you back in near future. Best regards

10/10 Excellent

Katherine, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, professional staff and nice apartment.
Stayed 1 night in Jun 2018
Response from Lucy on 22 Jun,2018
Hello Katherine, thank you so much for nice words. Our team really appreciate it and looking forward to seeing you soon

10/10 Excellent

Gigi, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb accommodation and hospitality
It was a dream-like experience. We stayed on the 20th. Floor. The apartment was spacious and had every bit of convenience you could think of. It was such a nice experience to use the kitchen. Every piece of cutlery and dishes and pots and pans were of the best quality. Closet space was so well-designed. Bed and sheets and blankets were super. There were 3 ACs; 2 modern TVs; 2 full bathrooms; a large refrigerator; dining tables and chairs; balcony with suitable table and chairs. We got everything that you needed for cooking like salt, oil, seasonings, etc. For shower we had excellent quality bath gel, shampoo, conditioner. Bottled drinking water was abundant. There was adequate gym and swimming facilities. Excellent laundry facilities with soap-powder etc. The mall with supermarket was 3 minutes by walking. Taxi service was excellent and cheap. Nothing was missing. Our host was always within reach if we needed anything, which we didn’t. Our checking in and checking out person was super. Our driver who transferred us back to the airport even came up to the apartment and got our bags. Such a beautiful service. We cannot wait to go back, this time for a longer stay. Thank you Lacyhome Masteri.
Stayed 3 nights in Feb 2018
Response from Lucy on 31 Mar,2018
Dear Gigi, Thank you so much for leaving a lovely review here. We really appreciate it and looking forward to seeing you soon

8/10 Good

DAE HYUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 높은 편안한 출장 숙소
가성비 좋은 편안하고 청결한 호텔입니다!
Stayed 4 nights in Nov 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 5 nights in Nov 2019
Response from lucy on 9 Jan,2020
We are regret to know that you was not happy with the stay. If you can spend time to share with us your experience, it helps us to improve our service. Thanks a lot

10/10 Excellent

Young doe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great view!! I was lucky!!
really great view!! I also bought a 4k camera here in vietnam to take a picture from my room and the owner of room so kind ~ I like him ^^
Stayed 1 night in Jul 2019
Response from Lucy on 9 Jul,2019
Dear Young, Thanks so much for your lovely feedback. Hope to welcome you coming back <3

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
가족이 이용하기 좋은 아파텔
깨끗하고 편리합니다. 수영장 시설 좋고 주변에 큰 몰이 있어서 식사와 쇼핑이 용이했습니다.
Stayed 3 nights in Oct 2018
Response from Lucy on 24 Oct,2018
Dear beloved guest, Thank you so much for your choosing us be your home in Saigon. We hope to welcome you soon Best regards