2 outdoor pools

Reviews of Mia SaiGon Luxury Boutique Hotel

5 out of 5
Mia SaiGon Luxury Boutique Hotel
2 -4, Street No 10, An Phu Ward, District 2, Ho Chi Minh City, Ho Chi Minh City

Reviews

9.6

Exceptional

Rating 10 - Excellent. 185 out of 217 reviews" "
Rating 8 - Good. 15 out of 217 reviews" "
Rating 6 - Okay. 12 out of 217 reviews" "
Rating 4 - Poor. 2 out of 217 reviews" "
Rating 2 - Terrible. 3 out of 217 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ning

Stayed 3 nights in Mar 2024
Response from Mia Saigon Team on 20 Apr,2024
Dear Ning,Thank you very much for your 5-star rating! It is lovely that our Mia Saigon could provide you with wonderful moments and we wish to have chance to welcome you back.With best regards, Mia Saigon Team

10/10 Excellent

triono juliarso

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband was not feeling well after our 2nd day and the hotel reacted promptly by providing transport and a hotel representative to get medicine. 2 thumbs up for excellent service esp the receptionist names Quinn
Response from Mia Saigon Team on 21 Apr,2024
Dear Triono Juliarso,Thank you very much for choosing Mia Saigon and we are delighted to receive your lovely feedback. We are also sorry that you were not feeling well during the stay, however, we much appreciated to learn about your compliments on Ms. Quinn for her " excellent service". Rest assured your kind words will be shared with the team as a huge motivation. We are looking forward to seeing you next time you visit the city.Warm regards,Mia Saigon Team

10/10 Excellent

triono juliarso

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive service. Attend to details esp in recognising and greeting us personally. Great breakfast and love everything about Vietnam esp Mia Hotel
Stayed 2 nights in Mar 2024
Response from Mia Saigon Team on 21 Apr,2024
Dear Triono Juliarso,Thank you very much for your feedback of the recent stay. We are delighted that we have chance to welcome you at Mia Saigon and also for your great compliments on our "impressive service and great breakfast". Rest assured these kind words will be share with the entire team and we wish to welcome you back in the nearest future.Warm Regards,Mia Saigon Team

2/10 Terrible

Thuy

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
There was no hot water in the shower in our room. After swimming in the pool, I went up to our room to shower, and even after 10 minutes of running the water, it never got hot. I even switched the direction of the handle, and nope, the water only switched between freezing cold and cold. I called the front desk, and housekeeping went up to the room, but said "it will take too long to fix, we'll do it tomorrow." the next day, I checked out, and the employee was Thuy, who never smiled or asked how my stay was. When I brought up the hot water issue, she just repeatedly asked if we had informed them. No apology, no customer service. Later, I was told by an employee that the handle was turned the wrong way, as if I wasn't intelligent enough to know how to use the shower. I informed him that I tried the handle both ways, and it never got hot (again, even after 10-15 minutes). Terrible customer service, and don't even get me started on the awful spa. Super rude customer service there as well, constantly pressuring me to change the type of massage I booked, and very lackluster massage. I absolutely cannot recommend this place.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager. on 15 Mar,2024
Dear Thuy,Warmest greetings from Mia Saigon!Thank you for taking your time to share your detailed feedback with us. Although we tried best to reached out to ask for permission to fix the hot water, we understand that your experience was not up to your expectations. Please accept my sincere apologies and rest assured that your valuable comments were personally brought up to related department leaders, in order to conduct the necessary changes, including additional training on how we could communicate without any confusion or causing misunderstanding. Once again, we appreciate you shared your feedback and we do wish to have another chance to be at your service, to amend your latest view.Please do contact via gem@miasaigon.com for any future request for our best arrangement for you,With my best regards,Amy TranGuest Experience Manager.

10/10 Excellent

JunHong

Stayed 1 night in Feb 2024
Response from Mia Saigon Team on 23 Mar,2024
Many thanks for your excellent rating, JunHong! We are pleased to know that you enjoyed your stay and we wish to see you again very soon.Best regards,Mia Saigon Team

10/10 Excellent

RYAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel with great staff and service.
Stayed 5 nights in Nov 2023
Response from Mia Saigon Team on 16 Dec,2023
Dear Ryan,Many thanks for choosing Mia Saigon, and for taking time to share your kind feedback.We much appreciate your recognition of great staff and service. We will ensure your beautiful words are shared with everyone and remind us to continuously improve our service every day!The entire team always look forward to welcoming you back soon.Best regards,Mia Saigon Team

10/10 Excellent

YUNRU

Stayed 1 night in Oct 2023

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures don't lie - Mia Saigon is amazing! The staff are incredibly friendly and engaging, and they go the extra mile; it was our 20th wedding anniversary and we arrived to cake, flowers and a 'happy anniversary' sign and card. Special mention goes to Cam for making it so special. The rooms and balconies are spacious, and the bathroom just fantastic. The free boat into the centre of the city is a great service and worth doing just for a different perspective. Our only regret is that we weren't there for longer!
Stayed 3 nights in Aug 2023

10/10 Excellent

Naeli

Stayed 1 night in Aug 2023

10/10 Excellent

Euan

Stayed 1 night in Aug 2023
Response from Amy Tran - Guest Experience Manager on 22 Aug,2023
Thank you for your 5-star rating, Euan!We are glad you had great time with us and hope to welcome you back soon!Mia Saigon team.

10/10 Excellent

Mongtuyen

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful luxury hotel with all the excellent services !
Stayed 5 nights in Jul 2023

10/10 Excellent

SUNGWOON

Stayed 2 nights in Jun 2023

10/10 Excellent

Taekyong

Stayed 3 nights in May 2023

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful river front view, extremely friendly staff, easy Grab ride to all major areas of the city. Gorgeous pool! Definitely my preferred hotel to stay at in Ho Chi Minh.
Stayed 2 nights in May 2023

10/10 Excellent

YIHYUN

Stayed 1 night in May 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel to stay in. Amazing, friendly helpful staff. A breakfast buffet to die for. The only room for improvement would be to include a few more meat or chicken dishes on the menu, very seafood oriented
Stayed 3 nights in Apr 2023

10/10 Excellent

YOHAN

Stayed 2 nights in Apr 2023

10/10 Excellent

Priya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, lovely set up and area to really experience the Saigon side of Vietnam.
Stayed 3 nights in Apr 2023

10/10 Excellent

Murata

Stayed 1 night in Apr 2023

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Mia Saigon is a highly-exquisite, well-laid-out boutique heritage-style property with well-appointed rooms, tasteful Viet-Indochine-inspired decor & generous river-facing room balconies. Roof-top bar & drinks lounge offers stunning views of sunsets over Saigon's skyline and features a good-value Happy Hour during the late afternoon. If you have the budget, please book to stay here for a more peaceful yet unique river-side hotel base, to explore Saigon's District 2.
Stayed 2 nights in Mar 2023
Response from Amy Tran - Guest Experience Manager on 29 Mar,2023
Dear Li,Thank you for your time spent writing us a very lovely review. We are glad to know that you enjoyed your stay in this heaven of art where every little details are well taken care of. Everyday, we try to bring our Guests to a memorable journey where you can actually experience the spirit of art, right from your first step into the hotel through our curated paintings and antique collection displayed on the walls along the lobby and hall ways handpicked by the owner. Should you ever feel like creating new Saigon Stories, Mia Saigon - Luxury Boutique Hotel will be here to welcome you again.With my best regards,Amy TranGuest Experience Manager.

10/10 Excellent

PATRICK

Stayed 3 nights in Mar 2023

10/10 Excellent

Hyun Jung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Mia Saigon Team on 29 Mar,2023
Dear Hyun Jung,Thank you for your 5-star review.We hope to welcome you back soon!With best regards,Mia Saigon Team.

10/10 Excellent

Marianne Rytter

Stayed 2 nights in Mar 2023
Response from Amy Tran - Guest Experience Manager on 29 Mar,2023
Dear Marianne Rytter,Thank you for the wonderful and perfect ratings! We are glad you enjoyed your time here and look forward to welcoming you back soon!Best regards,Amy TranGuest Experience Manager.

10/10 Excellent

JONGBIN

Stayed 4 nights in Feb 2023
Response from Mia Saigon Team on 29 Mar,2023
Dear JONGBIN,Thank you for your wonderful 5-star review. We are glad that you enjoyed your time with us and hope to see you again very soon.Best regards,Mia Saigon Team,

10/10 Excellent

Lee

Stayed 1 night in Feb 2023

10/10 Excellent

Lee

Stayed 1 night in Feb 2023

10/10 Excellent

Zachary

Stayed 1 night in Feb 2023

10/10 Excellent

Sung Won

Stayed 5 nights in Jan 2023

10/10 Excellent

JUNGHAN

Stayed 5 nights in Jan 2023

6/10 Okay

euikyung

Stayed 1 night in Jan 2023
Response from Amy Tran - Guest Experience Manager on 22 Jan,2023
Dear euikyuing,Warm greetings from Mia Saigon!We are truly sorry to learn that your experience while staying with us was not up to your expectation! We really want to know details on what could be improved in order to better understand your view. We hope you could spend sometimes to share us via email gem@miasaigon.com!Thank you for staying with us and we look forward to hearing from you soon.With my best regards,Amy Tran Guest Experience Manager.

10/10 Excellent

Adi, Shibuya ku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Amazing place, restaurant is superb. Not to be taken for granted in Hochiminh! The room is beautiful, with only one problem - bathroom/ toilet doors won't lock. A one of a kind hotel for new couples. Not a good choice with kids or for exploring Hochiminh district 1.
Response from Amy Tran - Guest Experience Manager on 22 Jan,2023
Dear Adi,Warmest greetings from Mia Saigon - Luxury Boutique Hotel!We are delighted to read your compliments for the restaurant, the room, and overall services. Besides, we appreciate that you shared your feedback on the bathroom door and would share with related team for further look on this. We also want to share that the hotel has kid pool area and also art workshop for kids every month. Please do let us know when you come with your little angels next time for our better recommendation and arrangement. The same for exploring district 1, it will take only around 15-20' by taxi and it is always our pleasure to assist with the taxi booking.Once again, thank you for staying with us and we look forward to welcoming you back in the near future!With best regards,Amy TranGuest Experience Manager.

10/10 Excellent

Young IK

Stayed 2 nights in Jan 2023
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear Young IK, Thank you for your perfect ratings! We hope you brought home all the nicest memories of the stay and will come back in the near future.With best regards,Mia Saigon Team.

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mia Saigon exceeded all of our expectations. What a gem of a property. The service is exceptional, and you can tell the staff deeply cares about the well-being of their guests. The rooms are lovely, the balcony is superb with a fantastic view of HCMC. I highly recommend booking this property! A true 5 star experience.
Response from Amy Tran - Guest Experience Manager on 22 Jan,2023
Dear Kristine,Thank you for making our day so much happier. We are delighted to read your superb compliments. The team members really try hard everyday to perform the best possible and being recognized by our guests is the biggest reward.It was our pleasure of hosting you and your recommendation of the hotel means a lot to us.Once again, thank you for creating memories at Mia Saigon and we hope to welcome you back in the near future!With my best regards,Amy TranGuest Experience Manager.

10/10 Excellent

ju geun

Stayed 3 nights in Dec 2022
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear ju guen, Thank you for your perfect ratings! We hope you brought home all the nicest memories of the stay and will come back in the near future.With best regards,Mia Saigon Team.

10/10 Excellent

Ralf

Stayed 3 nights in Dec 2022
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear Ralf, Thank you for your perfect ratings! We hope you brought home all the nicest memories of the stay and will come back in the near future.With best regards,Mia Saigon Team.

10/10 Excellent

Michael, Tuxedo Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property with excellent location
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear Michael,Thank you for your perfect ratings! We are delighted to read your compliments for our property and location. We hope you brought home all the nicest memories of the stay and will come back in the near future.With best regards,Mia Saigon Team.

10/10 Excellent

SECK WEON

Stayed 4 nights in Dec 2022
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear SECK WEON,Thank you for your perfect ratings! We hope you brought home all the nicest memories of the stay and will come back in the near future.With best regards,Mia Saigon Team.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean and friendly
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear Jordan, Thank you for choosing to stay with us and for your kind comments on our service! We definitely look forward to welcoming you back soon.With best regards,Mia Saigon Team.

10/10 Excellent

Lee, Melbourne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Boutique Hotel & great location which close to Saigon River. The staffs are helpful & very friendly. Love to come back here again near future .
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear Lee,We would like to thank you for staying with us at Mia Saigon - Luxury Boutique Hotel and for writing a positive review. We are really delighted to learn that you had great experience and your wish to return is the best reward. We hope you brought home all nicest memories of the trip and look forward to welcoming you back in the near future.With best regards,Mia Saigon Team.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this wonderful Hotel sadly for only 2 nights. The staff were very friendly and very professional especially Trang in the restaurant and the great smile of Dung who greeted us whenever we return from outings. It was clean, elegant and beautiful presented. I would highly recommend Mia and hopefully will return one day.
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear Cheryl,Thank you for your excellent review. We take great pride in both our facilities and our team which delivers each day their best to ensure a unique experience. All the team is grateful and proud that we met your expectation. A lot of efforts are put daily, but such comments simply provide the team the reward they deserve. I will certainly pass on your comments to the team (especially Ms. Trang and Mr. Dung). We look forward to welcome you back very soon in our home.With my best regards,Mia Saigon Team.

8/10 Good

YOUNGJOO

Stayed 1 night in Nov 2022
Response from Amy Tran - Guest Experience Manager on 7 Jan,2023
Dear YOUNGJOO, Thank you taking your time to rate for the stay! We can see that there was 02 points missing and if possible, we would love to hear details on how we can provide the service to your full expectation!Once again, thank you for staying with us and we do look forward to welcoming you back soon.With best regards,Mia Saigon Team.

10/10 Excellent

Jaehyuk

Stayed 2 nights in Nov 2022

10/10 Excellent

Jummaida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Mia Saigon Team on 29 Oct,2022
Thank you for the wonderful 10/10 ratings, Jummaida!We are delighted you enjoyed your time with us and look forward to seeing you back in the near future!Mia Saigon Team.

10/10 Excellent

Niko

Stayed 5 nights in Oct 2022
Response from Mia Saigon Team on 29 Oct,2022
Thank you for the wonderful 10/10 ratings, Niko!We are delighted you enjoyed your time with us and look forward to seeing you back in the near future!Mia Saigon Team.

10/10 Excellent

Elena

Stayed 5 nights in Oct 2022
Response from Mia Saigon Team on 29 Oct,2022
Thank you for the wonderful 10/10 ratings, Elena!We are delighted you enjoyed your time with us and look forward to seeing you back in the near future!Mia Saigon Team.

10/10 Excellent

miji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Hello. I am a guest who stayed for 4 days and 3 nights. I used it satisfactorily during my stay. (1) : Room : Room condition was very good. The furniture and props were all luxurious, and I felt very good because they were clean such as bathroom towels. However, there is a lack of soundproofing. I don't know if it's upstairs or downstairs, but it was unpleasant to hear the couple's sex at dawn. (2): View: All rooms have a good view of Riverview. I felt good with the bright sunlight I see every morning. (3) Service: The service of the staff was excellent. Everyone is kind. (4) Additional facilities: *SPA: The spa is really great! I used it twice because it was so good. The massage pressure is also great and kind. I was touched by how he carefully examined our conditions. *Breakfast: Breakfast is generally excellent. But I was disappointed that the menu was the same all four days. It would be nice if the menu other than the main menu is circulated every day. *Breakfast staff service is absolutely superb. Thanks to you, I had a great trip. Thank you.
Stayed 3 nights in Oct 2022

10/10 Excellent

EUNKYONG

Stayed 2 nights in Sep 2022
Response from Mia Saigon Team on 29 Oct,2022
Thank you for the wonderful 10/10 ratings, Eunkyong!We are delighted you enjoyed your time with us and look forward to seeing you back in the near future!Mia Saigon Team.

10/10 Excellent

Svein Helge

Stayed 1 night in Sep 2022
Response from Mia Saigon Team on 29 Oct,2022
Thank you for the wonderful 10/10 ratings, Svein Helge!We are delighted you enjoyed your time with us and look forward to seeing you back in the near future!Mia Saigon Team.

6/10 Okay

Richard

Stayed 3 nights in Aug 2022

10/10 Excellent

JAE JOON

Stayed 2 nights in Sep 2022
Response from Mia Saigon Team on 29 Oct,2022
Thank you for the wonderful 10/10 ratings, JAE JOON!We are delighted you enjoyed your time with us and look forward to seeing you back in the near future!Mia Saigon Team.