Hook Norton Holidays

Overall, we had a pleasant stay at Hotel RIU Westminster London. The hotel was clean, well-maintained, and in a great location. The staff were friendly, professional, and always happy to help, which made our stay even more enjoyable. There are a couple of areas that could be improved. The lighting in the shower room and toilet was far too dim, making it difficult to get ready, particularly in the morning. The breakfast offered a good variety overall, but some items were below the standard we expected. In particular, the scrambled eggs were disappointing in both texture and taste. The rest of the breakfast selection was good and there was plenty of choice. Overall, it was a good stay, and with a few small improvements, it would be an excellent hotel experience.

Rooms were cramped with many stains on the carpets, and smelled old and musty despite being a newer hotel. Despite emailing the hotel many times to confirm the breakfast buffet would be able to accommodate our dietary restrictions and allergies, and receiving confirmation it would, when we arrived we found there were no options available for gluten free or lactose free at the breakfast buffet which we paid for in advance. Food and beverages were constantly running out during breakfast which became an ongoing joke amongst the guests, and the hotel was understaffed meaning people had to wait a long time for food. The outdoor garden was a nice feature, however on multiple occasions it was booked for private events so it was unavailable to guests. It felt like they were still figuring out the operations.