Garden
Check availability

Reviews of Gatwick Inn Hotel

3.5 out of 5
Gatwick Inn Hotel
50 Bonehurst Rd, Horley, England

Reviews

6.2
Rating 10 - Excellent. 51 out of 265 reviews" "
Rating 8 - Good. 62 out of 265 reviews" "
Rating 6 - Okay. 56 out of 265 reviews" "
Rating 4 - Poor. 50 out of 265 reviews" "
Rating 2 - Terrible. 46 out of 265 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Emilia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was opposite the room and was in extremely poor condition. Taps broken. Shower was very dirty. The side stands on our bedroom were falling apart. You could hear ever noise as there was a big gap in bottom of the door. Barely slept and I recommend the property gets a handyman to fix all the broken bits around. I would have spoken to someone but there was no one at reception at when we checked out.
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good. Clean and good bed. Large tv. Breakfast not great unfortunately. Good room for the price.
Stayed 1 night in Feb 2024

4/10 Poor

jane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to airport . Staff lovely. But quiot cover ripped and dirty quilt . Many stains . Bathroom clean but very old and stained . Flush sounded like jet landing . Felt very unsafe and grubby
Stayed 1 night in Jan 2024

6/10 Okay

Leslie

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Philip

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Skip and go to next hotel
Big hairs on the bathroom wall, dripping shower all night, window in Bathroom didn’t shut, tv resting on top of dresser
Stayed 1 night in Jan 2024

10/10 Excellent

Robert, Wilkes Barre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I arrived much later than expected and only stayed until morning it was perfect for my needs. The free continental breakfast was also the perfect thing for a traveler on a tight timeline. However, for me, the best part was after checking in rather late my bags were carried up to my room for me. I knew they didnt have an elevator and understand many old buildings in Europe dont, but after a very long day plagued by delayed flights this was very much welcomed and appreciated
Stayed 1 night in Dec 2023

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Wasnt sure what to expect after mixed reciews but we have a quadruple room. Was very good size Bayhroom was clean. Sheets all seemed clean and comfy beds. Taxi was £20 to airport at 3am
Stayed 1 night in Dec 2023

10/10 Excellent

alan

Stayed 1 night in Dec 2023

4/10 Poor

Sheelagh

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service
We had a late check in and the staff was very helpful
Stayed 1 night in Nov 2023

6/10 Okay

neil

Liked: Cleanliness, staff & service
To be fair our room was clean. Noise from reception was a problem for us, as we were woken up a couple of times during the night. Our room was classed as deluxe but was on the small side and had a cracked sink. Outside the view to the garden was not nice. Seemed to be a dumping ground for old items.
Stayed 1 night in Oct 2023

2/10 Terrible

Deirdre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump .. NOT a Hotel.
This place is not a hotel. It is a dirty hovel. Smels of sewers in bathroom as the bath and sink are taled into sewer line. Beds are manky. I have a video to prove it. No bar. No food. It is a dump. 1/2 a chicken in box on the ground at front door.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
It’s okay
The hotel was chosen due to how close it was to Gatwick’s long term parking. Bed wasn’t that comfortable. And a couple of hygienic issues.
Stayed 1 night in Nov 2023

8/10 Good

Lawrence

Travelled with family and small children
Liked: Cleanliness
It was a great place to hang for a couple of nights and sleep off jet-lag. Nice little store directly across the road and an easy walk to the pleasant Horley town centre.
Stayed 2 nights in Oct 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Does exactly what it needs to do, clean, but not in the best shape, all the windows are holding on by one or 0 hinges, the sign letters are mostly missing(while not a big deal, kinda shows they dont put much if any effort into repairs)
Stayed 1 night in Oct 2023

6/10 Okay

Albert

It was clean but the bathroom needed some upgrades
Stayed 2 nights in Oct 2023

8/10 Good

Tracy

Stayed 1 night in Oct 2023

2/10 Terrible

Mike

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was incredibly noisy and didn't flush properly, but they refused to change our room or to cancel and give us a refund. After chatting with expedia and long discussions with the manager on the phone we eventually cancelled
Stayed 1 night in Oct 2023

6/10 Okay

Albin

Stayed 1 night in Sep 2023

10/10 Excellent

Hassan

Stayed 1 night in Sep 2023

6/10 Okay

Hazel

Travelled with family
Great for an early flight. Good pub with food within 5 mins. Did what we needed. Very clean and beds good.
Stayed 1 night in Aug 2023
Response from Rashid on 4 Oct,2023
Thank You for your valuable feedback.

8/10 Good

Leah

Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute property with great area surrounding. The room was comfortable and lovely
Stayed 1 night in Jun 2023

10/10 Excellent

Pritiben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really like the hotel facilities and around the area is very close to shops. Also staff was very kind and helpful all the time. We enjoyed a lot.
Stayed 1 night in May 2023

6/10 Okay

Graham

Liked: Cleanliness, staff & service
A mixed Bag
Nice room but I couldn't work out how to use the shower as some of the fittings didn't seem to be working. The lamp above the bed wasn't workin. It was also very noisy in the night with people loudly going up and down stairs and in the reception area and cars going back and forth from the hotel gravel forecourt. The chap on the reception was very nice and welcoming on arrival but no-one was on duty during the night.
Stayed 1 night in May 2023

8/10 Good

ZAHIR, OTTAWA

Travelled with family
Liked: Cleanliness, staff & service
For the price, it was great. Basic place convenience for one night. The rooms were clean, the shower is nice and hot and the beds are comfortable. The staff was friendly and courteous.
Stayed 1 night in Apr 2023

8/10 Good

Carol

Stayed 1 night in Mar 2023

6/10 Okay

Mickel

Travelled with partner
Disliked: Property conditions & facilities
Great location for the airport without a doubt, but not very comfortable at least the room we were in. The cupboard top hasn't been dusted, duvet sheet was ripped and revealed a very natty duvet filling in need of changing. the bed felt like it was broken in half to the point we needed to put our pillows at the foot end and sleep with our legs at a decline angle. For a quick no frills kip before an early flight, go for it, anything else, just don't.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

PETER

Stayed 1 night in Feb 2023

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, staff & service
Place has obviously seen better days, but when looking for a cheap bed for the night (allowing for parking cost) near Redhill / Reigate / Crawley/Gatwick you could do worse. Overall good value for money, inclusive breakfast basic, but what we wanted (Corn Flakes, toast and jam and tea/coffee) Get feeling they are trying to improve / update etc, so perhaps will be better next time!
Stayed 1 night in Jan 2023

6/10 Okay

Bryan

Travelled with family
Has the basics and close to the airport and ok value for the cost.
Stayed 5 nights in Oct 2022

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Comfortable bed. Clean. Lots of tea and coffee. Unfortunately: - only provided with 1 towel (hand-towel) - no shampoo etc - no hair dryer - duvet was far too heavy - photos on booking showed breakfast but no breakfast - hallways and stairs very poorly decorated - like a doss-house - shower located beyond extent of shower door so water splashed everywhere. Missing tap handle. - curtains missing some hooks - when I arrived heating was full on and windows wide open - mis-matched furniture - no headboard - scaffolding covered building Would not stay again.
Stayed 1 night in Oct 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Russell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from New Management on 2 Sept,2022
Good afternoon Russell,Thank you for the honest review which we appreciate. We will use this to ensure the recently panned renovations to the hotel makes a difference.Any suggestions you have that would improve your stay in the future would be greatly appreciated as the new Management Team settle in and complete the full renovation schedule.Kind regards,Reservations Team

8/10 Good

Eleanor

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com should send a representative to see the conditions of this hotel before listing. Overall it is terrible. No A/C not even a fan, dirty, very poor service and moreover it is not a hotel at all. Somebody converted an old house to a hotel.
Stayed 1 night in Aug 2022
Response from New Management on 15 Aug,2022
Thank you for your honest review. The hotel is now under new management and a well needed renovation is being planned.

6/10 Okay

Philip

Ok for a night and close to Gatwick.
I was solo and just needed somewhere to crash for an evening so this suited me fine. I doubt I would stay longer than one night though.
Stayed 1 night in Aug 2022
Response from New Management on 15 Aug,2022
Thank you for your honest review. The hotel is now under new management and renovations are being planned. We look forward to welcoming you in the future.

6/10 Okay

Fatma

Travelled with family
It was an ok but a noisy place
Stayed 1 night in Aug 2022
Response from New Management on 2 Sept,2022
Thank you for your recent stay and review.As we seek to improve the service to our customers, any suggestions you have that would improve your stay in the future would be greatly appreciated.Kind regards.Reservations Team

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
my staff was here over night as i booked it myself the stay was a disgrace, the room was disgusting plugs hanging off the wall, mould on my bed sheets, black marks on carpet, no handles on drawers, there bed had collapsed, and the window was hanging off, i now have all pictures of everything mentioned, The lads or any of our staff will not be returning. Ignore pictures they advertise on here as these are not true, its false advertising, I hope this matter gets sorted. I will be asking for a full refund, This is NOT hotels.com fault we stay in a lot of hotels with them due to work they are unaware of what's happening and this defiantly should be removed.
Stayed 1 night in Aug 2022

2/10 Terrible

Ted

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to stay at this property last minute due to flight changes. We are a traveling family if 4 and it is challenging to find a family room in London. We were able to obtain a family room in this inn. However the hotel is old, needs repair, the carpets are disgusting and we did not take off our socks or shoes in the room. The bed had a spider in it when I opened the covers. The covers and sheets were white but there was no mattress pad and you could see stains on the mattress. The tea kettle had mold and the refrigerator smelled of mold. When we pulled into the Inn late at night it was a little scary with the area and other people booked at the hotel. The whole experience was not good and I was glad we were only there for 7 hours and back to the airport for our flight out. Would not recommend this hotel.
Stayed 1 night in Jul 2022
Response from New Management on 15 Aug,2022
Thank you for your very honest review. The hotel is now under new management and renovations are being planned. Your review will reinforce all that is being planned. We look forward to an opportunity to welcome you in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Slept well
Ok place to stay while in transit. Comfortable and clean beds. Accommodating staff. Call them if you have questions/requests as messages might be overlooked.
Stayed 1 night in Jul 2022
Response from Sophia - Co owner on 8 Sept,2022
Thank you so much for your nice comments. We look forward to welcoming you in the future

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with helpful staff. Excellent decor in bedroom and generally. Useful Sainsbury's petrol station across the road, open until 11pm.
Stayed 1 night in Jul 2022

4/10 Poor

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not recommend
Stayed 1 night in Jul 2022
Response from New Management on 2 Sept,2022
Thank you for your recent stay and honest review, which we appreciate.As we seek to improve the service to our customers, any suggestions you have that would improve your stay in the future would be greatly appreciated.Kind regards.Reservations Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked away peaceful stay
Google Maps makes the place a little difficult to find, but the staff is helpful and friendly when you do arrive. The room offered a lot of ventilation and storage space. An overall good experience.
Stayed 1 night in Jul 2022

6/10 Okay

Ashley

Disliked: Property conditions & facilities
Only good for an early flight. No other reason to stay here. I knew that going in. Bathroom down the hall. Didnt know that but i have experienced that before. It was clean but the room was smelly. Didnt know about the shuttle but there is a city bus a block away to go to Gatwick.
Stayed 1 night in Jun 2022

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Heather

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hard to be positive
The receptionist was cheerful and engaging. The room was dire. The mattress was worn out and the curtains/ nets didn’t fit properly. The bed linen was clean but the room is in serious need of refurbishment. Two stars is ambitious. Would never stay here again.
Stayed 1 night in Jun 2022

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for sound sleepers
The curtains in my room were hanging off. I had to do a little repair job. The windows let a lot of traffic noise in which made it impossible to get a good night's sleep. On the plus side, It's about 10/15 mins from Gatwick airport
Stayed 1 night in Jun 2022