Cordial overall staff. Very pleasing dining room with good breakfast with pleasantly eager waitstaff.
Rooms seemed clean enough, but very tired looking in a sea of '70s beige with dark brown vinyl seating. The one fabric lounge was stained and dingy. All is needing a serious refresh. We have stayed in other St. Regis locations, Florence being one of the pre-covid latest and as expected the facilities and experience certainly matched the price range. This one, not so much. I have used Houston location in past decades for business, so I can sadly say, not much has changed since that time.