Reception
Check availability

Reviews of Park City Hotel - Hualien Vacation

3.5 out of 5
Park City Hotel - Hualien Vacation
No.231, Zhonghua Rd, Hualien City, Hualien County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 305 out of 574 reviews" "
Rating 8 - Good. 216 out of 574 reviews" "
Rating 6 - Okay. 36 out of 574 reviews" "
Rating 4 - Poor. 12 out of 574 reviews" "
Rating 2 - Terrible. 5 out of 574 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Short stay
Ok place to stay for a night or two in Hualien if you just need somewhere to sleep. The photos are accurate i.e. it's pretty bare bones. Windows are very small, there are no lamps or lights by the bed. But it's clean, breakfast was fine, staff was nice, about a 15-20 minute walk to the night market and the beach.
Stayed 2 nights in Jan 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nicely appointed. Breakfast is Ok.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We were on a dual couples trip and really loved this hotel. The rooms are decently spacious, it's very modern and clean, and the breakfast is generous. You have everything you need in a city hotel. The only issue is I found that the Wi-Fi was weak in some areas of the lobby, but it worked fine in the rooms.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value great stay !
Great stay ! Modern design Comfortable bed n pillows except window at corner is not big. Room carpet can be further improved. Breakfast selection good but with croissants will be better 😜
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kin Hing, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded my room to bigger family room . Good location with lot of restaurants nearby and walking distance to the night market
Stayed 2 nights in Oct 2023

8/10 Good

Jang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pillow was too soft, but other than that, everything was very good
Stayed 2 nights in Mar 2023
Response from Nick Hsu on 26 Mar,2023
親愛的貴賓您好： 謝謝您蒞臨成旅晶贊飯店花蓮假期，並撥冗分享您的回饋，我們非常重視您的意見，本團隊已將您寶貴的建議納入重要改善方針，您的回饋將是我們進步的動力。我們十分誠心期待您再次到來，讓成旅團隊有機會再次為您做更貼心的服務。敬祝身體健康，萬事如意成旅晶贊飯店花蓮假期

10/10 Excellent

Will, VANCOUVER

Liked: Staff & service, property conditions & facilities
Nice

8/10 Good

Hsing

Travelled with family
Liked: Cleanliness, staff & service
I stayed over night and the breakfast was good.
Stayed 1 night in Aug 2022
Response from 駐店經理 on 29 Aug,2022
親愛的貴賓您好： 非常感謝您對 成旅晶贊飯店花蓮假期 的支持，收到您對我們的讚賞與肯定深為感激，在此僅代表團隊致上我們誠摯的謝意。給予客人精緻及個人化的服務，是本飯店所有同仁全力以赴的目標，您對我們的肯定，我們感激在心，將會持之以恆，相信有您繼續地支持與鼓勵，本飯店的服務品質必能越發精緻與貼切，期待 您下次的光臨。敬祝 身體健康，萬事如意成旅晶贊飯店花蓮假期

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Meilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Good, Need to have window!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and has excellent skill in managing guests.
Stayed 1 night in Jan 2020
Response from Cherry Chen on 12 Jan,2020
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay with us. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Park City Hotel – Hualien Vacation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Warm and friendly staff who did their best to make guest feel welcome.
Stayed 1 night in Dec 2019
Response from Cherry Chen on 4 Jan,2020
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay with us. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Park City Hotel – Hualien Vacation

10/10 Excellent

YEN-I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like home
My husband and I were not feeling very well upon arrival at Hualien. It’s not their official check in time but as soon as we expressed our willingness to see if we can check in the room soon even at extra cost, the front desk people were super helpful to get us a room without additional cost. We really appreciate that, especially we’re traveling with a small baby. The bed was superb comfy and the room functions well serve every needs we have. The breakfast selection was amazing. Baby likes the play room a lot. Thanks again for the best hospitality and we do enjoy our stay here.
Stayed 4 nights in Dec 2019
Response from Cherry Chen on 17 Jan,2020
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay with us. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Park City Hotel – Hualien Vacation

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to everything
Great hotel with friendly helpful staff. Room was spacious and the included breakfast had good choices. Walking distance to the main area of Hualien and the night market.
Stayed 2 nights in Apr 2019
Response from Cherry Chen on 26 Apr,2019
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay with us. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Park City Hotel – Hualien Vacation

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nothing particularly, room design is weird with small windows behind wall in the middle of the room and an empty space without any furnitures. Free self-laundry is a plus.
Stayed 1 night in Jan 2019
Response from Cherry Chen on 30 Jan,2019
Dear Valued Guest, Warm greeting from Park City Hotel - Hualien Vacation. Thank you to let us learn so much about your thought, and please accept our sincere apology for all the issues and incidents that made you feel annoyed, inconvenient, and uncomfortable. We take guests' comments very seriously, from reviewing these comments we realize our strength and weaknesses. It is our duty to provide the best quality service to all of our guests, and apparently there are still a lot of works for us to do to make that happen. We have started to improve our service, hopefully we can satisfy all of our guests and let them to have a wonderful stay with us. Again we are truly sorry for letting you feel so upset during your staying period, and thank you for giving us a chance to reevaluate and improve ourselves. Best Wishes Park City Hotel - Hualien Vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service. Very clean and comfortable accommodations. The complimentary breakfast was awesome.
Stayed 2 nights in Dec 2018
Response from Cherry Chen on 4 Jan,2019
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay with us. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Park City Hotel – Hualien Vacation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium feel and great value
Quality of this new hotel is very high. Deluxe rooms have large windows, separate bathtub and shower and Japanese toilet seats. Would definitely stay again.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Location is very close to the busiest part of the city. With parking lot next to the hotel provides easy access, night market is only 5 mins drive away. Breakfast comes with a lot of varieties during our 3 night stay, kids room is excellent and the kids had much fun
Stayed 3 nights in Apr 2018
Response from Cherry Chen on 24 Apr,2018
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay with us. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Park City Hotel – Hualien Vacation

8/10 Good

Swee Seng

Liked: Cleanliness, staff & service, property conditions & facilities
Nice value hotel
Everything was great. Shower was inconsistent though... Strength and heat.
Response from Cherry Chen on 17 Apr,2018
Dear Valued Guest, Warm greeting from Park City Hotel - Hualien Vacation. Thank you to let us learn so much about your thought, and please accept our sincere apology for all the issues and incidents that made you feel annoyed, inconvenient, and uncomfortable. We take guests' comments very seriously, from reviewing these comments we realize our strength and weaknesses. It is our duty to provide the best quality service to all of our guests, and apparently there are still a lot of works for us to do to make that happen. We have started to improve our service, hopefully we can satisfy all of our guests and let them to have a wonderful stay with us. Again we are truly sorry for letting you feel so upset during your staying period, and thank you for giving us a chance to reevaluate and improve ourselves. Best Wishes Park City Hotel - Hualien Vacation.

10/10 Excellent

Tjong Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Friendly staff, can improve on the breakfast variety.
Stayed 4 nights in Jan 2018
Response from Park City Hotel-Hualien Vacation on 23 Feb,2018
Dear: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien and we look forward to serve you soon !! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall hotel was fantastic!
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a busy area of Hualien
Excellent check in experience. Overall another fine Park City Hotel.
Stayed 2 nights in May 2017
Response from Nick Hsu on 29 Jul,2017
Dear Valued Guest, Warmest greetings from Park City Hotel-Hualien Vacation. Thank you for taking your time to share with us your feedback following your recent stay at Park City Hotel-Hualien Vacation. We are pleased to hear that you enjoyed your stay with us. Your positive feedback is highly appreciated and we look forward to welcoming you back to the hotel in the near future. Best regards, Nick Hsu Front Office Supervisor

8/10 Good

Graham, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well-organised hotel
This hotel is a dependableplave to stay in Hualien.
Response from Nick Hsu on 15 Apr,2017
Dear MR. Graham, Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

8/10 Good

W, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon glitch but superb service made up for it
Pre-arranged hotel shuttle was waiting for me at the train station when we arrived. Smooth check-in to room on fifth floor. Clean squarish room with generous sized toilet. However, after 60 mins wait, aircon stayed at 26 degrees (even after staff, who was also the shuttle bus driver, attempted to adjust). Called reception who offered me another room on the ninth floor. This time the room appeared smaller due to the layout though toilet remained big. Staff suggested that I leave the aircon on while I head out so that room will be cool upon returned. Unfortunately, that was not the case. After 5 hours, the room was still at 24 degrees and there was no option of opening windows. Thankfully, staff has yet to knock off and on his own accord brought up a standing fan to the room. Am truly appreciative of his pro-activeness as the fan made a huge difference for the two nights that I stayed there. I encountered the same staff a few more times during my stay and he never failed to smile and make me feel welcome. THANK YOU!
Response from Supervisor of Front Desk on 1 Jan,2017
Dear Sir/Madam: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien. We apologize for all the inconvenience it caused during your stay. We will improve it and look forward to serving you soon. Thank you. Best regards, Park City Hotel-Hualien Vacation

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good location, hotel free pick up from train station. Kids had fun at hotel's play ground.
Response from Nick Hsu on 25 Dec,2016
Dear Ms. Sara, Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city center
Hualian is a small town, the hotel is nice and clean, walking distance to night market and city center. Hotel staff are very friendly and helpful.
Response from Nick Hsu on 7 Dec,2016
Dear guest: Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

4/10 Poor

cckoh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel with walkable distance to night market
Nice hotel and free upgrade room when check-in but room was like sauna as the air-conditioning is not working. Inform staffs and was told all rooms booked. Hotel should not upgrade the guests to a lousy room for no reason.
Response from Front Desk Supervisor on 27 Oct,2016
Dear MR./MS. Cckoh: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien. We apologize for all the inconvenience it caused during your stay. We will improve it and look forward to serving you soon. Thank you. Best regards, Park City Hotel-Hualien Vacation

8/10 Good

Yulin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower that goes hot and cold on its own.
Good clean modern hotel. Something wrong with shower head goes super hot or freezing cold on its own. This really should be fixed. Otherwise great Hotel, good breakfast, clean new, beautiful hotel.
Response from General Manager on 27 Oct,2016
Dear Sir/Madam: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien. We apologize for all the inconvenience it caused during your stay. We will improve it and look forward to serving you soon. Thank you. Best regards, Park City Hotel-Hualien Vacation

8/10 Good

michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in the city of Hualien
The room is great and I love every pieces of the furnitures. Breakfast is good too. Only one thing that there are not side table lamps for reading. I would highly recommend to my friends.
Response from Nick Hsu on 2 Oct,2016
Dear Ms. Michelle Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

8/10 Good

Maurice, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Huge bathroom but limited natural light due to the position of the window. Good location not too far from the train station. Sufficient buffet breakfast. Friendly staff. Will certainly consider this hotel again if I return to Hualien.
Response from General Manager on 5 Sept,2016
Dear Mr./Ms. Maurice, Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professor
We enjoy our stay at this hotel.
Response from Park City Hotel on 29 Jun,2016
Dear sir/madam: Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
One of the nicest smaller hotel I ever stayed in. My complement to the decorator/designer. Nice location. Room size is big especially the shower. Hotel is spotless. My room only has a small window but who comes to Taiwan to look out the window? Plenty of place for cheap eat around the hotel. Breakfast was excellent with some change daily. Would definitely come back again.
Response from Park City Hotel on 11 Jun,2016
Dear Sir/Madam: Warm greeting from Park City Hotel-Hualien Vacation. Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Best wishes Park City Hotel-Hualien Vacation

10/10 Excellent

Steve, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior, well priced and well managed
A most welcome experience. A brand new hotel in the middle of the historical centre of the city at a high western standard. Friendly and clearly well trained staff, very quick responses to anything that arises, very high quality rooms and very tolerant of my sometimes obnoxious children. An excellent hotel at a remarkable value that really made our experience of Hualien very comfortable.
Response from Nick Hsu on 30 Mar,2016
Dear Mr. Steve: Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. Thank you again and we wish to see you again soon. Bset wishes Park City Hotel-Hualien Vacation

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff is very polite and hotel is very convenient and clean.
Response from Nick Hsu on 29 Feb,2016
Dear Mr./Ms: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien and we look forward to serve you soon !! Best regards, Park City Hotel-Hualien Vacation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staying experience
This is s hotel running with heart and customer-oriented. Our room is spacious but at a very reasonable price. Staff are helpful and well-trained. Convenient location. Highly recommended.
Response from Nick Hsu on 29 Feb,2016
Dear Mr./Ms: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien and we look forward to serve you soon !! Best regards, Park City Hotel-Hualien Vacation

10/10 Excellent

M, G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in city centre
Nice hotel with excellent staff. Room is spacious and clean
Response from Nick Hsu on 8 Feb,2016
Dear guest: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien and we look forward to serve you soon !! Best regards, Park City Hotel-Hualien Vacation

10/10 Excellent

Yee Chai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stella, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rate, good room and breakfast and good locati
We feel good staying in this clean hotel, bed room, lobby, breskfast also good rate for good location hotel
Response from Park City Hotel on 26 Mar,2016
Dear Ms. Stella: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien and we look forward to serve you soon !! Best regards, Park City Hotel-Hualien Vacation

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kim Song, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at Hualien
Great room but the water pressure for the shower was too low for my liking.
Response from Park City Hotel on 19 Mar,2016
Dear guest: The warmest greeting from Park City Hotel-Hualien Vacation. Thank you for chose us as your stay in Hualien and your suggestion. We look forward to serve you soon !! Best regards, Park City Hotel-Hualien Vacation