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Reviews of Wountain hotel

3.5 out of 5
Wountain hotel
No. 489,Zhongzheng Rd, Hualien City, Hualien County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 108 reviews" "
Rating 8 - Good. 33 out of 108 reviews" "
Rating 6 - Okay. 5 out of 108 reviews" "
Rating 4 - Poor. 2 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jeff

Stayed 1 night in Dec 2023
Response from 飯店值班經理 on 6 Jan,2024
貴賓您好,感謝您的入住與評價,對於無法讓貴賓十分滿意,微停深感抱歉,但也不知貴賓在那個部份感受不好,如貴賓能不吝指教,讓我們在之後服務客戶上會更加完善,微停以客為尊,希望每位住客都能入住愉快。祝您一切順心,平安

10/10 Excellent

Cedric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I had a great stay in the hotel. Location is quite centralized and walking distance to the night market. Room is great and clean. The only issue I've is the lack of beverages in the room. I've to get the tea and coffee sachets from the lounge in basement, after asking the staff; I wasn't told that beverages could be obtained from the basement. Will be good if beverage sachets be provided in the room instead.
Stayed 3 nights in Oct 2023
Response from Mei on 14 Dec,2023
Dear valued guest,Hello, we are delighted that you had a wonderful stay with us. Wountain hotel is located in the heart of Hualien City, making shopping and dining very convenient.Regarding your feedback on the provision of tea bag beverages, we will conduct an internal review. We sincerely appreciate your suggestion and look forward to the opportunity to host you again. Wishing you all the best and a pleasant experience in the future.Best regards,Wountain hotel

10/10 Excellent

QIUJI

Stayed 2 nights in Oct 2023
Response from 晚班櫃台 on 6 Dec,2023
親愛的貴賓,您好:非常感謝您的入住及滿分評論,十分榮幸獲得您的滿分讚賞!我們也會持續努力,期待未來有機會再次服務您,祝您一切順心!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from 微停宿旅 on 29 Aug,2023
親愛的貴賓您好,感謝您撥冗提交住宿評價,謝謝您選擇下榻微停宿旅,期待未來能有機會再為您服務。

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Mei on 31 May,2023
親愛的貴賓,您好:非常感謝您的入住與滿分評論,微停非常榮幸讓您有個滿意的住宿體驗!期待未來有機會再次服務您!祝您一切順心

10/10 Excellent

JIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to the night market and other food shops. Staff are friendly and helpful. It is super clean. Bed is comfortable.
Stayed 2 nights in Mar 2023
Response from Mei on 8 Apr,2023
Thank you for your visit and hope to serve you again next time.

8/10 Good

WEI IAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Great location , staff are friendly and the cleanliness is great. Washroom very nice and the bed is comfortable as well.
Stayed 3 nights in Feb 2020
Response from Wountain staff on 18 Feb,2020
Dear Wei Ian, thanks for sharing! We are glad you enjoyed our hotel. If you ever visit Wountain hotel again we will make sure it will be to your full satisfaction. kind regards.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from wountain.hotel on 13 Jul,2019
謝謝您的入住,歡迎再度微停佇足

8/10 Good

Yiu Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of budget hotel
Hotel location is good, night market is in walking distance, Restaurants, shops, convenience stores are nearby. Only there is no TV and fridge available in room. Hotel staff are helpful and friendly
Stayed 2 nights in Apr 2019
Response from 飯店成員 on 13 Jun,2019
Thank you for coming, we welcome you to travel to Hualien again and look forward to seeing you again.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room is very clean and comfy. Good location
Stayed 2 nights in Mar 2019
Response from 飯店成員 on 1 Apr,2019
Thank you for coming, we welcome you to travel to Hualien again and look forward to seeing you again.

10/10 Excellent

Hui Chin

Liked: Cleanliness, property conditions & facilities
還不錯
Stayed 1 night in Mar 2024
Response from Kylie on 1 Apr,2024
親愛的貴賓,您好:非常感謝您的入住及撥空留評,十分榮獲得您的滿分讚賞,我們也會持續努力,期待未來有機會再次服務您,祝您旅途愉快!

10/10 Excellent

HSIN YU

Liked: Cleanliness, staff & service, property conditions & facilities
非常乾淨。非常方便。非常安靜。
Stayed 1 night in Feb 2024
Response from KYLIE on 10 Feb,2024
親愛的貴賓,您好:非常感謝您的入住及滿分讚賞,我們也會持續努力,期待未來有機會再次服務您,祝您新年快樂!

6/10 Okay

Chien liang

Stayed 1 night in Dec 2023
Response from 值班經理 on 22 Dec,2023
貴賓您好,感謝您的入住與評價,對於無法讓貴賓十分滿意,微停深感抱歉,但也不知貴賓在那個部份感受不好,如貴賓能不吝指教,讓我們在之後服務客戶上會更加完善,微停以客為尊,希望每位住客都能入住愉快,也很珍惜客戶的意見。歡迎您來花蓮旅行祝您一切順心,平安

8/10 Good

chia hong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
尚可
用餐方便/停車方便/希望當天辦理入住時可以先詢問住客是否要每天上午幫忙打掃,這樣可以讓住客出門一天後回來又是乾淨的房間
Stayed 3 nights in Nov 2023
Response from 晚班櫃台 on 6 Dec,2023
親愛的貴賓,您好:非常感謝您的入住及評論,貴賓入住時櫃台會提出紙本入住須知並與貴賓逐一確認後請貴賓簽名,敝館不主動提供續住清潔,貴賓如需此項服務請提前告知,也謝謝您的意見分享,我們也會持續努力,期待未來有機會再次服務您!

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KYLIE on 6 Dec,2023
親愛的貴賓,您好:非常感謝您的入住及滿分評論,十分榮幸獲得您的滿分讚賞!我們也會持續努力,期待未來有機會再次服務您,祝您一切順心!

10/10 Excellent

SONGYEE

Liked: Cleanliness, staff & service, property conditions & facilities
在花蓮市中心,交通方便,離夜市很近。酒店非常舒適及乾淨,建議可以試看看。
Stayed 1 night in Nov 2023
Response from KYLIE on 7 Nov,2023
親愛的貴賓,您好:非常感謝您的入住與滿分評價,我們也會持續努力,期待不久的將來能再次服務您,祝您平安順心!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優質
服務跟品質都很好 對得起這個價位
Stayed 2 nights in Nov 2023
Response from 櫃台小姐姐 on 7 Nov,2023
感謝貴賓的入住與評價,您的滿意是我們服務的動力,我們會持續努力,期待再次服務您,歡迎再次微停佇足。

10/10 Excellent

I-Ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的體驗
很棒!
Stayed 1 night in Nov 2023
Response from 晚班 on 4 Nov,2023
親愛的貴賓,您好:非常感謝您的入住及滿分評論,也謝謝您分享住宿體驗!期待不久的將來能再次服務您,祝您平安順心.

10/10 Excellent

SHUFEN

Stayed 1 night in Oct 2023
Response from 微停宿旅 on 9 Oct,2023
親愛的貴賓您好,非常感謝您的入住與撥空評論,十分榮幸讓您有滿意的住宿體驗,期待不久的將來能再次服務您,祝您一切順心。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from 飯店櫃台小姐姐 on 27 Sept,2023
親愛的貴賓您好,感謝您撥冗為此次的住宿體驗提交意見回饋,您的支持與肯定即是微停宿旅持續成長精進的動力,期待能盡快再次為您提供服務,敬祝您平安順心。

8/10 Good

MINGYU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的經驗
地理位置佳,步行至公正包子只要5分鐘。路邊停車還算方便。只是房間裡的空調聲音較大。
Stayed 1 night in Sep 2023
Response from KYLIE on 19 Sept,2023
親愛的貴賓,您好:非常感謝您的入住及撥空評論,也謝謝您提供的寶貴建議讓我們改善,我們也會持續努力,期待未來有機會再次服務您,獲得您的滿分評論,祝您一切順心!

10/10 Excellent

HSUEH CHIEN

Stayed 1 night in Aug 2023
Response from Mei on 15 Aug,2023
親愛的貴賓,您好:非常感謝您的入住及滿分評論,我們會持續努力,期待不久的將來能再次為您服務,祝您一切平安順心!

10/10 Excellent

MASASHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフのフレンドリーかつ丁寧な対応がすばらしい
机が無いので、部屋での作業(パソコンでの作業など)は困難です。それ以外、部屋に気になるところはありません。そうした欠点をカバーしているのがスタッフの対応の良さです。コンパクトなホテルならではの、親身な対応がありがたいです。
Stayed 1 night in Aug 2023
Response from 微停宿旅Wountain hotel on 11 Aug,2023
親愛なるお客様へ、こんにちは。この度はお時間を割いて、ご滞在のご意見をお知らせいただき、誠にありがとうございます。お客様のサポートとお褒めの言葉は、私たちの成長と向上への大きな励みとなっております。今後もさらなる質の向上に努め、お客様に満足いただけるサービスを提供してまいります。お客様のご指導とご支援に感謝し、これからも一層精進してまいります。お客様が微停宿旅で快適なひとときをお過ごしいただけるよう努力して参ります。次回のご来店を心よりお待ち申し上げております。ますます温かく心地よいサービスをご提供できるよう心がけます。お体を大切になさり、どうかご自愛ください。心からの感謝を申し上げます。ご健康とご多幸をお祈り申し上げます。敬具、[あなたの名前]微停宿旅より

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MEI on 10 Aug,2023
親愛的貴賓您好,非常感謝您的抽空評論,微停會持續努力進步,期待未來以更好的服務接待您,祝您平安順心。

8/10 Good

CHIANG SUNG

Stayed 1 night in Aug 2023
Response from 微停宿旅 Wountain Hotel on 9 Aug,2023
親愛的貴賓您好,感謝您撥冗為此次的住宿體驗提交意見回饋,您的支持與肯定即是微停宿旅持續成長精進的動力,期待能盡快再次為您提供服務,敬祝您平安順心。

10/10 Excellent

CHIEN TE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from KELLY on 1 Jul,2023
親愛的貴賓,您好:十分感謝您的入住及撥空評論,謝謝您分享住宿體驗,期待未來有機會再次服務您!

10/10 Excellent

CHIEN TE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 晚班 on 1 Jul,2023
親愛的貴賓,您好:非常感謝您的入住及滿分評論,我們也會持續努力,期待不久的將來再次服務您,祝您一切順心!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 櫃台 on 25 Jun,2023
Dear Suzanne,Thank you very much for your stay and the perfect review. We hope to have the opportunity to serve you again in the future! Wishing you all the best.Sincerely,

8/10 Good

Han-Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台人員親切,也有告知我訂的枕頭需收費100元,我可以接受的價格。 地點很方便。 唯一美中不足的地方就是位於路口,車聲較大
Stayed 1 night in May 2023
Response from MEI on 22 May,2023
感謝您的入住與撥空評價,微停位於正市區採買逛街真的好方便,很開心您有個愉快的旅行,我們會持續努力,期待再次有機會服務您,讓您給予滿分的鼓勵。 祝您一切順心。

8/10 Good

ShihI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 微停宿旅 on 4 May,2023
親愛的貴賓,您好非常感謝您的抽空評論微停會持續努力進步期待未來以更好的服務接待您祝您平安順心

10/10 Excellent

ManWai

Stayed 2 nights in Apr 2023
Response from KELLY on 21 Apr,2023
親愛的貴賓,您好:非常感謝您的入住與滿分評價,非常榮幸讓您有滿意的住宿體驗!期待未來有機會再次服務您!祝您一切順心.

10/10 Excellent

明璋

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
簡約、乾淨
Stayed 1 night in Apr 2023
Response from 員工015 on 19 Apr,2023
親愛的貴賓您好:非常感謝您的入住與撥空留評,十分榮幸讓您有滿意的住宿體驗,期待不久的將來能再次服務您,祝您一切順心。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mei on 11 Apr,2023
感謝貴賓的入住與撥空評價,對於無法讓貴賓滿分滿意感到失禮,若貴賓能不吝指教,讓微停在服務上更加完善,讓每位住客都能賓至如歸,旅行愉快。希望下次能有機會再次服務您,並祝您一切順心。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 晚班 on 10 Apr,2023
親愛的貴賓您好:非常感謝您的入住與撥空留評,十分榮幸讓您有滿意的住宿體驗,期待不久的將來能再次服務您,祝您一切順心!

10/10 Excellent

Tingfang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地理位置優越,服務人員親切,房間乾淨舒適👍大力推薦
Stayed 1 night in Apr 2023
Response from 飯店員工 on 9 Apr,2023
親愛的貴賓,您好:感謝您選擇入住微停宿旅,也非常謝謝您分享了滿分評論,我們十分榮幸讓您有滿意的住宿體驗期待未來有機會再次服務您,祝您旅途平安愉快

10/10 Excellent

YI-CHEN

Stayed 1 night in Apr 2023
Response from KYLIE on 5 Apr,2023
親愛的貴賓,您好:非常感謝您的入住及撥空留評,十分榮幸讓您有滿分的住宿體驗!我們也會持續進步,期待不久的未來再次服務您,祝您有美好的一天!

10/10 Excellent

shih-pong

Stayed 1 night in Jan 2023
Response from Mei on 4 Feb,2023
親愛的貴賓,您好:感謝您選擇入住微停宿旅,也非常謝謝您分享了滿分評論,我們十分榮幸讓您有滿意的住宿體驗期待未來有機會再次服務您,祝您旅途平安愉快

10/10 Excellent

Yutsang

Stayed 1 night in Dec 2022
Response from 飯店員工 on 20 Dec,2022
貴賓您好:非常感謝您的入住與滿分評論,非常榮幸讓您有滿意的住宿體驗!我們也會持續進步,期待未來有機會再次服務您,期待您的微停佇足

10/10 Excellent

TSAICHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 微停宿旅 on 22 Jul,2022
親愛的貴賓,您好: 非常感謝您的支持與滿分評論,您的滿意是對微停最大的鼓勵❣️我們也會持續努力,期待未來有機會再次服務您🥰祝您一切順心.

4/10 Poor

chin-tsai

Travelled with family
Disliked: Staff & service
沒有停車場,要停在路邊停車格而且自己付費,有開車的人要注意了!
Stayed 1 night in Nov 2021
Response from 櫃台主管 on 22 Nov,2021
貴賓您好,非常感謝您的選擇入住,但很抱歉讓您不愉快了,微停全體員工也非常的沮喪。 您提到無停車場的部份,在訂房資訊上皆有揭露,並無隱瞞,且在您入住的前一天,我們也致電訂房人停車資訊或傳簡訊,必確定每位住客都清楚停車位置。 微停位於正市區,正前方即為停車場,一小時20元,夜間10點到隔日10點還不收費,車流量雖大,停車只要避開用餐時間,不太有停不到的狀況。 我們非常重視住客的感受,所以在這些設備上的不足,我們一定會先說明,若您較在乎的這部份,建議您下次出遊,要以備有停車位的住宿為優先選擇,才不會影響了出遊的興緻,我們也一直在尋找合作的停車場,只是目前暫時無法解決這問題,再次跟您道歉,祝您一切順心。

10/10 Excellent

TSAI-HUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常乾淨整潔舒適的飯店
地點非常好,採買伴手禮方便,到東大門夜市走路可到。飯店房間很乾淨且舒適整潔,感覺是新的飯店,服務人員親切,ㄧ切都很好。 沒附早餐,可以在飯店出來斜對角的傳統早餐店買,蛋餅好吃,是自製漿餅皮。下次到花蓮,是我會入住的飯店名單。
Stayed 1 night in Sep 2021
Response from 芽 on 27 Sept,2021
親愛的貴賓您好 感謝您的入住與撥空評價,微停位於正市區採買逛街真的非常方便,東大門夜市也徒步可達。很開心您有個愉快的旅行,我們會持續努力,期待再次有機會服務您,祝您一切順心。

10/10 Excellent

HUIWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from 麗 on 19 Feb,2021
非常感謝您的滿分支持與撥空評價😊我們十分榮幸能接待您,希望有機會再服務您,祝您一切順心!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿環境乾淨舒適,無附設停車場,但飯店旁邊就有公有停車場,建議避開晚餐時段抵達比較好找停車位,到附近用餐及伴手禮店皆可步行。雖然沒有附早餐,但可藉此體驗當地早餐也很棒!附近的戴記扁食跟怡味餐店都很好吃!之後若要再住宿花蓮市區會考慮
Stayed 1 night in Feb 2021
Response from 飯店員工 on 16 Feb,2021
感謝您的入住與撥空評價,微停位於正市區採買逛街真的好方便,很開心您有個愉快的旅行,我們會持續努力,期待再次有機會服務您,讓您給予滿分的鼓勵。 祝您一切順心。

8/10 Good

SHIH HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from 飯店員工 on 10 Feb,2021
親愛的貴賓您好,非常感謝您的撥空評價與支持,我們十分榮幸服務您,未來有機會歡迎再來微停佇足,獲得您的滿分評價🥰。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from 麗 on 19 Feb,2021
親愛的貴賓您好: 非常感謝您的支持與撥空評價😊 希望未來有能再次服務您,獲得您的滿分評價! 祝福您一切平安順心😄

8/10 Good

Tingyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good
Stayed 1 night in Jan 2021
Response from 飯店員工 on 24 Jan,2021
親愛的貴賓您好,感謝您的撥空評價,微停也非常榮幸能招待您,我們會持續努力補強缺失的二分,期待下次有機會服務您時,得到您的滿分鼓勵,歡迎再次微停佇足。😃😃😃

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from 飯店員工 on 22 Jan,2021
十分感謝您的撥空評價與支持😊,非常榮幸有機會為您服務,旅客的滿意就是微停最大的鼓勵,希望未來有機會再服務您,獲得您的滿分評價!😄

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 飯店員工 on 27 Dec,2020
親愛的貴賓您好,感謝入住與撥空評價,微停會持續努力,期待下次有機會服務您時,能得到您的滿分鼓勵。

10/10 Excellent

Yiping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值的住宿環境
整潔乾淨 地理位置極佳
Stayed 1 night in Dec 2020
Response from 飯店員工 on 27 Dec,2020
親愛的貴賓您好,感謝您的入住以及給予我們的評價!很開心您對於這次的住宿體驗感到滿意,能獲得您的滿分支持是我們極大的榮幸!歡迎您未來再次微停佇足!

6/10 Okay

CHOU LIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 飯店經理 on 14 Dec,2020
CHOU LIEN貴賓您好,感謝您的入住,您給了我們較差的評價,不知道是那個部份讓您不滿意了,若能不吝指教,我們會非常感謝。讓未來能有機會再服務您或其他住客都能享有更佳的服務品質。所以您的回覆內容是飯店非常重視的。 微停宿旅以客為尊,竭盡所能讓住客滿意,但仍有些能力不及無法配合的部份,盡請見諒。祝您一切順心。