Hotels with Swimming Pools in Inchmill

"Our stay was disappointing from the moment we arrived. Check‑in was uninformative, and we were handed a piece of paper that turned out to contain outdated instructions about car registration. After rushing back downstairs, we were told it didn’t apply — so it really shouldn’t be given to guests at all. The restaurant experience wasn’t any better. Service was poor, the staff complained about making cocktails, and they were spilled twice. The food was average, the wine list wasn’t available, and they had even run out of beer. The pool area was under maintenance and clearly in need of repair, which wasn’t communicated beforehand. When we lost our room key in the lockers, the response from the front desk was rude and dismissive, with the staff member more focused on her phone than helping. Overall, the hotel itself was average, but the staff and service were well below expectations. We would not return."

"Hotel app charged £300+ for changing dates within minutes when i had originally booked the wrong dates in error. Phoned help centre but got nowhere. Very disappointing, wont use Hotel.com again better just phoning the hotel directly."