"It was our family trip. We really enjoyed our stay at this hotel, the staff were very nice, helpful and responsive. My luggage arrived late, they updated me when I returned to the hotel on the first two days (that the luggage hadn’t arrived yet lol) and helped me contact the courier on the last day so that I could leave Zagreb with my luggage. However, my brother who was sleeping on the sofa bed in the suite had been bitten. We reported the issue, the staff changed all the beddings and pillows etc. and when the problem wasn’t resolved, they offered to change all of us to two smaller rooms. We really appreciated their hospitality and willingness to help during our stay."