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Reviews of Regency Inn

2 out of 5
Regency Inn
14 North State Street, Iola, KS

Reviews

6.8
Rating 10 - Excellent. 30 out of 139 reviews" "
Rating 8 - Good. 42 out of 139 reviews" "
Rating 6 - Okay. 35 out of 139 reviews" "
Rating 4 - Poor. 14 out of 139 reviews" "
Rating 2 - Terrible. 18 out of 139 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Raymond

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked online showed up and they said they are not accepting online bookings if I wanted stay I would have to pay them 27 more a night than Expedia let me book it for online
Stayed 2 nights in May 2024

6/10 Okay

Chase

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Max on 23 Apr,2024
We Appreciate your review.We will make sure to improve to meet your expectations.

10/10 Excellent

Cynthia

Travelled with partner
We were in room 108 the only thing wrong was that the plug ins on the lamp don’t work
Stayed 1 night in Apr 2024
Response from max on 23 Apr,2024
Hello Cynthia,Thank you for kind appreciation.we will definitely check it

10/10 Excellent

Kyndra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean
Stayed 3 nights in Apr 2024
Response from RegencyInn on 8 Apr,2024
Thank you so much.See you soon.God bless you.

2/10 Terrible

Abel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First I don't like that they don't respect the Expedia price, they charge us $100 approximately more, the hotel was vacancy, no breakfast as they says in your advertising. I am traveling with a budget and it is not good. The hotel is 1 start.
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
Worst experience I’ve ever had! They refused to honor the price we reserved. They changed the breakfast to so late in the day we couldn’t use it (we had obligations at 10) and when we showed up in the afternoon it hadn’t been cleaned from the morning. The room smelled of cat pee. Judging from the dirt on the floors it wasn’t swept. The toilet paper dispenser was ripped out of the wall and hangers were missing on our arrival, and they used that as an excuse to enter the room without consent during our stay. The beds were so hard my kids complained. The pillows were less than helpful. They did bring us “extra” towels so there was enough for each of us to have a shower. The privacy curtain doesn’t even block the view Into the bathroom! And this is the first hotel room I’ve ever had that didn’t have a security chain. I’ve seen others complain about additional charges after, but we haven’t had that yet. I will update if that changes.
Stayed 1 night in Feb 2024
Response from Manny k. on 28 Feb,2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Manny K.

2/10 Terrible

Erik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only as a last resort.
First they didn’t have my reservation. Had a room and said they would honor my price through Hotels.com. I went to show my rate and host proceeded to charge me $15 more than quoted. Wasn’t a big deal so I let it go. When I got into the room, the toilet seat was broken, toilet paper fixture was broke. Towels seemed clean. Holes in walls, ironing board was stained. Sheets seemed clean. Nothing was plugged in, microwave and fridge. No thermostat that I could find, so was a touch cold in the room. Woke up and noticed the top sheet was dirty. I would have noticed if my face was that dirty prior to lying down so the pillow cases were dirty as well. Turned on the shower and it started as a heavy rust color…ran it and then smelled it. Seemed better(and I had no other option) so I showered, got dressed and left. Broken glass outside the door. I guess that is what I get when getting a $65 room in a small town in IA. But I would hope the $65 is enough to at least wipe down the shower and counter.
Toilet seat broken as well as the toilet paper holder.
Seems like it was forgotten when it came to cleaning the shower.
Holes in walls from the last clothes hanger.
Stayed 1 night in Feb 2024
Response from Manny K. on 28 Feb,2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Thank You

2/10 Terrible

John Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property tried to add additional sales tax as well as a pet fee even though I didn’t have a pet with me and Expedia already gave me the price they tried to add an additional $15 to the Expedia price. If you want to stay somewhere rude and sketchy, look no further. They should be reported tot the BBB.
Stayed 1 night in Jan 2024

4/10 Poor

Richard

Stayed 1 night in Dec 2023

6/10 Okay

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice to stay at
Stayed 2 nights in Dec 2023

4/10 Poor

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I expected to have a queen bed reserved. Got to the property and was told they didn’t have a queen bed but a king or two queens for an extra charge.
Stayed 1 night in Dec 2023

6/10 Okay

Beverly

Liked: Property conditions & facilities, room comfort
Twisted
It looked like it was newly renovated. I was charged full rate at checkin. (Not the rate quoted on hotels.com)I was so tired at this time i didnt catch their mistake. The bed was soft! Only problem i had was that morning we saw a couple of roaches on the bathroom vanity.
Stayed 1 night in Oct 2023

4/10 Poor

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Most of the power outlets did not work. There was no water pressure in the shower
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

DON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to entertanment
Stayed 1 night in Jul 2023
Response from Regency Inn on 30 Jul,2023
Thank you for your kind gesture.

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Up charged me on a room I didn’t want then didn’t want to refund me neither did Expedia. I won’t be booking through here or going to that hotel ever again.
Stayed 1 night in Jul 2023

2/10 Terrible

Baldwin, San Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Beware!!!Dishonest & deceitful people. Initially charged us more than we paid and booked online. Then charged my card $50 & $150 days later on 2 different times. When I checked they said they will check with booking personnel. When I checked back they said there were damages, which they cannot even show invoice and photos. Took out money without notification, that’s robbery in broad daylight. Advertised free breakfast and there was none. Another deception.

4/10 Poor

Baldwin, San Antonio

Travelled with family
Advertised with free breakfast but there was none, hotel charged more than what Expedia did during booking. These are false advertising they need to fix.
Stayed 1 night in Jun 2023

8/10 Good

Francis

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty clean and quiet. Pet friendly
Stayed 1 night in May 2023

6/10 Okay

Hunter

Travelled with partner
Disliked: Staff & service
The hotel it’s self isn’t terrible. It definitely could be cleaned better. When we arived they charged my card $40 more then what Expedia said. Then my little brother showed up to drop me off after fishing and the owners of the motel followed him ten minutes to ask him if he wanted to rent a room which was really weird. Plus there’s a lot of sketchy people staying in the motel definitely wouldn’t recommend this hotel I would rather sleep in my truck on the side of the highway then to stay in this sketchy place again.

10/10 Excellent

Sharry

Stayed 1 night in May 2023

2/10 Terrible

levi

Stayed 1 night in May 2023

10/10 Excellent

Siera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room & nice family owned
Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 10 May,2023
We always try our best to make the stay happy.Thank You.

10/10 Excellent

Kyndra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Dirk

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 10 May,2023
We always try our best to make sure the guest has most comfortable stay.We welcome back all our guest with free night stay as service recovery.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Joshua

Stayed 1 night in Jan 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Dec 2022

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was done in a orderly manner. I asked for ground floor room, but had to go up several steps to get in to my room.
Stayed 1 night in Nov 2022

6/10 Okay

Connie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s ok
For the price and area it was ok... the sheets were definitely not clean but at least there wasn’t carpet in the room.. kind of a sketchy area.. the room was cleanish... kinda. Lamp and phone by bed did not work
Stayed 1 night in Oct 2022

8/10 Good

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, functional, and budget friendly.
Stayed 1 night in Sep 2022

8/10 Good

Bowlus

Stayed 2 nights in Sep 2022

6/10 Okay

Jeanette

Easy parking. Quiet.
Stayed 1 night in Sep 2022

4/10 Poor

Dylan

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Michael

Disliked: Staff & service
Satisfactory stay in Iola
Clean room with good wifi connectivity and ample parking. Staying two nights, had to ask for towels and coffee as not resupplied when room clean. Very pet friendly.
Stayed 2 nights in Jul 2022

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service
Cheap Motel
A cheap motel does not have high expectations, but two things I did expect - a friendly reception and internet that worked in my room - were not satisfactory at all. I will say that, though low budget, the room was clean and everything but the internet worked well.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Functional Budget Option
Great price, good staff, so-so cleanliness and upkeep, poor HVAC (noisy, had to get up multiple times during the night to turn on/off because it wouldn't regulate temperature).
Stayed 2 nights in Feb 2022

6/10 Okay

Cynthia

Business traveller
Disliked: Cleanliness
The room was just ok. Unknown sticky substance on nightstand. Broken drawer on dresser. All outlets were worn and couldn't plug in phone charger; kept falling out. Room temp was either roasting or freezing.
Stayed 4 nights in Nov 2021

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again, great value.
Priced perfectly. Room was clean and in fairly good condition. Staff was very friendly.
Stayed 1 night in Oct 2021

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice but small.
Stayed 1 night in Sep 2021

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly Large Parking
Broke down in the area rented a room stayed for two nights. Rooms were super clean beds and pillows comfy enough. Very large parking lot. Pet friendly. Hardwood floors. Would stay here again.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Unwelcoming check in. Bed was worn and uncomfortable. 2 small flat pillows. Chair was very dirty but rest of room was clean. Adequate for the price.
Stayed 1 night in Aug 2021

8/10 Good

gregg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021