Excellence Resorts, Isla Contoy hotels

"This place was just what we needed. We came here for some rest and relaxation and that is exactly what we got. If you are looking for a party resort, this place is not for you! It’s still very new and not everything is complete or worked out. We expected a few hiccups and they didn’t bother us. The rooms: We got a privilege ocean view room. It was worth the extra $$. It was ridiculously spacious with tons of closet space, living area, 2 full bathrooms, and an amazing view. The bed was amazing. Firm but very comfortable. I did not like the pillows. They flattened quickly. Let me just say their air conditioner was set on Artic. Thankfully you can adjust it. The staff: Most of the staff was very friendly, attentive, responsive, and went that extra mile to make sure you felt taken care of. I want to send a shout out to our butler, Andres. He took care of all our dinner reservations and other scheduling needs. Little touches like drinks and sweets sent to the room was lovely. Isua, Emilio, Leticia were fantastic in the privilege pool. Some of the wait staff took a long time getting drinks and stuff (25+ minutes) but we knew with them, it was done! The started realizing we would come at a certain time and already had towels and chairs waiting on us! Daniel at Sakura- not only is this probably our favorite restaurant, but Daniel was absolutely the best waiter we had. This man has waiting down to a fine art! He was just that good! Henry- at the Piano Bar made the best drinks I had "

"The view from our room was fantastic. We just wish there were more restaurant options."

"Our stay was absolutely amazing can’t wait to come back!!!! Everything from the food, drinks and activities were great. Been to Mexico many times in the past but this was the best AMAZING BEACH!!! Our butlers David and Mauricio went out of their way to make everything so special THANK YOU!!!Cant wait to come again "

"Nice beach and dining options. "

"Best experience ever"

"Completely wonderful resort - relaxing, beautiful, attentive and friendly staff. "

"WOW!! Privilege Aluxes. You hotel was my husbands pick & honestly I didn't know what the expext. This was our first time here. We'll definitely be back & we miss you already!! Great room with a king size bed. Great place, very clean, loved the beach & pool area. Staff very friendly, great food on site, no small kids, close to shopping, other restaurants & absolutely lobed that Nobody was trying to push the sell of their time shares on to us. The only draw back as we did alot of time on the beach throughout the day alot of vendors were coming up to us trying to sell their merchandise. Having your beach roped off would help prevent this thus allowing your customers the relaxation they came there for. Thank you for a wonderful Holiday vacation. "

"Can't say enough good things about Finest Playa Mujeres! Rooms were very nice and huge, plenty of room for our family, food was some of the best we've had at an all-inclusive, grounds were immaculate, staff continually went out of their way to make our stay great, and the beach was 10 out of 10. Also really loved the compact size of the resort which made us comfortable letting our 2 year old nap in the room while we enjoyed some quiet time at the pool."

"We recently had a magical family stay at the SLS Cancun All-Inclusive Resort, and it was fantastic. Traveling with my wife, our toddler, and our baby, we were looking for a place that offered luxury but was also family-friendly. From the moment we arrived, the resort felt like a palace—pristine, exclusive, and truly opulent. We stayed in a higher-end ocean view room with about 800 square feet, two balconies—one with a jacuzzi—and stunning views of the ocean and marina. It was a bit of a walk from the elevator, but that meant more privacy. The resort really shines for families—there’s a kids’ club, kiddie pool, and plenty of children’s activities. Our toddler loved it, and we felt completely at ease. Dining was excellent with a variety of restaurants and outstanding service. Even though we didn’t dive into the adult-only amenities this time, we know there’s a luxurious spa and a nanny service if we come back. Overall, it’s a place we’d happily return to for both family fun and a little luxury. "