Dear Mr Atif,Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us identify areas for improvement and ensure that our guests have a memorable stay.We are delighted to hear that you enjoyed the food and the breathtaking view during your stay with us. Sadaqat at the Saffron restaurant is indeed a valued member of our team, and we are glad he made your dining experience special with his attentive service and warm smile. We will surely commend him for his excellent hospitality.On the other hand, we apologize for the inconvenience you encountered with the reception staff and the noise disturbance at 3 am. We understand how important it is to receive courteous and prompt assistance from our reception team. Your feedback regarding their service is taken seriously, and we will address this issue with the utmost urgency to ensure it doesn't happen again in the future.Regarding the loud banging of the door at night, we sincerely apologize for the disturbance and the lack of response from our team when you called. This is not the level of service we strive to provide, and we regret that we fell short of your expectations. We will be investigating the matter further to prevent such incidents from recurring.At our hotel, we take guest feedback seriously, and your comments will undoubtedly assist us in enhancing our services to provide a more enjoyable experience for all our guests.We are glad that you found our food and restaurant area to be top-notch and the view to be awesome, providing you with a quiet retreat away from the city. Your kind words regarding these aspects of your stay motivate us to maintain the highest standards.If there's anything else you'd like to share or if you need any further assistance, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back, ensuring a more pleasant stay that reflects the true quality of our services.Thank you once again for choosing us, and we look forward to serving you better in the future.Warm regards,

Thank you very much for your positive review ,your review is valuable for us and we always try to provide best services and in future you will find a positive change . Thank you

Dear Sir/Madam, Sorry for the trouble you faced last year, we would like to to update you that we have renovated all rooms , all furniture, cortices and mattresses have been changed now and you will see a new shape of Shangrila Hotels and Resorts , we will be waiting for your next visit and ensure you that will be no problem of heating and hot water. Best Regards

Dear Mr Bashir, Thank you for your review , Shangrila Hotels and Resorts appreciate your review and decided that will be fix Thermostat to control heating self by guest. Best Regards

Dear Mr Jaz, Thank you for your review , we would like to inform you that we have upgraded all our rooms and made it totally new , we will be waiting for your next visit to show you our new setup. Best Regards

Thank you Dear Hafiz Umar

Dear Ms Sidra, Thank you for your review , we would like to inform you that we upgrade further our rooms and change all furniture and mattresses , cortices. Best Regards