"We stayed here for two nights in a Classic Twin Room in April 2026. The biggest positives were the excellent location and the staff, particularly reception and housekeeping, who were genuinely lovely and very helpful throughout our stay.
However, the hotel itself feels very tired and dated, with a sense of faded grandeur. Carpets throughout the corridors, public areas, and staircases were heavily worn in places.
A major concern was the spiral-style staircase. The steps are extremely narrow on one side, yet the bannister is positioned on that narrowest side rather than the wider side where support is most needed. This made the stairs feel quite dangerous, especially when carrying luggage. We also heard several other guests complaining about this. The lift was also extremely small and very slow for such a large hotel.
The bathrooms were clean and fairly modern, although basic and not especially well finished. Bedrooms were clean but dated, and the TV was tiny by modern standards. Drinks in the lounge/bar area were also surprisingly expensive.
One particularly worrying incident involved a friend staying in another room becoming trapped for a long while inside the bathroom after the door handle completely fell off late at night. As he has epilepsy, this was especially frightening and highlighted concerns around maintenance and safety.
Overall, the hotel has great staff and a fantastic central location, but it now feels in real need of refurbishment and improved maintenance."