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Reviews of Doubletree by Hilton Istanbul Moda

5 out of 5
Doubletree by Hilton Istanbul Moda
Caferaga Mahallesi Albay Faik Sozdener, Cad No:31 Kadikoy, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

EMRE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 7 nights in May 2024
Response from DoubleTree by Hilton Istanbul-Moda on 20 May,2024
Dear Valuable Guest ,Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best Regards,

4/10 Poor

Patricio

Disliked: Cleanliness, staff & service
* Staff are consistently not smiling or looking at guests * They busy complaining about work or on their phone * Bathtubs are to high and dangerous. Need walk in showers. I had to go to fitness center to shower unsafe in room * Beautiful facility and great brand but the staff :(
Stayed 10 nights in Apr 2024

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, concierge, chef and front desk staff were knowledgeable and provided excellent services. Room was clean, comfortable bed. Hotel breakfast was amazing. Chef Recep even accomodated my special request for a drink to help with my cold/congestion. Will definitely stay at this hotel again.
Stayed 5 nights in May 2024
Response from Berkay Aydın-Front Office Supervisor on 15 May,2024
Dear Valuable Guest, Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards

10/10 Excellent

Argyrios

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy walk to Kadikoy and Moda, to the metro or the ferry.
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton İstanbul Moda on 12 May,2024
Dear Valuable Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton İstanbul Moda on 12 May,2024
Değerli Misafirimiz, Doubletree by Hilton Moda'da konakladığınız ve yorumunuzu bizimle paylaştığınız için teşekkür ederiz. Otelimizdeki deneyiminizden genel olarak memnun kaldığınızı öğrenmekten mutluluk duyuyoruz. Misafirlerimize en iyi hizmeti sunma hedefiyle çalışmaya devam ediyoruz. Sizleri en kısa zamanda tekrar otelimizde ağırlamayı dileriz. Saygılarımızla

10/10 Excellent

Rabia

Travelled with family
The staff was really nice and helpful. The rooms were very clean and quiet. Breakfast was also very good.
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton İstanbul Moda on 9 May,2024
Dear Valuable Guest,Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible.Best regards

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and beautiful room. The service was impeccable.
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Istanbul-Moda on 8 May,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the aim of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards,

6/10 Okay

SEYIT

Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton Istanbul-Moda on 20 May,2024
Dear Valuable Guest ,Thank you for staying at Doubletree by Hilton Moda. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the aim of providing the best service to our guests. We wish to welcome you back to our hotel as soon as possible.Best regards,

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024
Response from Berkay Aydın-Front Office Supervisor on 15 May,2024
Dear Valuable Guest, Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards

10/10 Excellent

Givi, Tbilisi

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly working pool
Stayed 3 nights in Apr 2024
Response from DoubleTree by Hilton İstanbul Moda on 6 Apr,2024
Dear GuestThank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards, Zeliha Şengülen Guest Relations Agent

2/10 Terrible

rebeen

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton İstanbul Moda on 4 Apr,2024
Dear Rebeen Sul Barzan,I would like to write a short note to thank you for taking the time to rate our services on expedia.com (1/5). Meeting your expectations is extremely important to us. Regarding some of your low ratings, we kindly ask you to share your detailed experiences with us to help you.Thank you again for your comments and we hope to welcome you back to our hotel in the future. Best regards,

10/10 Excellent

Reza, Bloomingdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location of the Hotel is very good. Nice and friendly staff.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton İstanbul Moda on 2 Apr,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards, Zeliha Şengülen Guest Relations Agent

10/10 Excellent

Guler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop restaurant is a hidden gem with spectacular views of Istanbul skylines and there’s even a small outdoor pool. Walk to ferries, metro, shopping and the lively markets, pubs, live music venues of dynamic and bohemian Kadıköy and Moda. Staff is always extremely polite and helpful. Beds are comfortable and room service is excellent.
Stayed 9 nights in Mar 2024
Response from DoubleTree by Hilton İstanbul Moda on 28 Mar,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards, Zeliha Şengülen Guest Relations Agent

10/10 Excellent

Bishnu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor Swimming pool and sauna was closed.
Stayed 7 nights in Feb 2024
Response from DoubleTree by Hilton İstanbul Moda on 26 Feb,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. The information that our spa center is temporarily unavailable is available on all our websites. We understand that it is disappointing that such facilities are temporarily unavailable. I would like to state that we have shared your comments with the relevant department officials. Thank you again for your comments and we hope to welcome you back to our hotel in the future. Best regards, Guest Relatıons Agent Zeliha Şengülen

8/10 Good

Serdar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, staff is always kind and helpful.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton İstanbul Moda on 18 Feb,2024
Sayın Misafirimiz Doubletree by Hilton Moda'da konakladığınız ve yorumunuzu bizimle paylaştığınız için teşekkür ederiz. Otelimizdeki deneyiminizden genel olarak memnun kaldığınızı öğrenmekten mutluluk duyduk. Geri bildiriminizi ilgili departman yetkilileri ile paylaştığımızı belirtmek isterim. Yorumlarınız için tekrar teşekkür eder, sizleri gelecekte tekrar otelimizde ağırlamayı sabırsızlıkla bekleriz. Saygılarımızla, Zeliha Şengülen Misafir İlişkileri Temsilcisi

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton İstanbul Moda on 10 Feb,2024
Değerli Misafirimiz, Doubletree by Hilton Moda'da konakladığınız ve yorumunuzu bizimle paylaştığınız için teşekkür ederiz. Otelimizdeki deneyiminizden genel olarak memnun kaldığınızı öğrenmekten mutluluk duyuyoruz. Misafirlerimize en iyi hizmeti sunma hedefiyle çalışmaya devam ediyoruz. Sizleri en kısa zamanda tekrar otelimizde ağırlamayı dileriz. Saygılarımızla, Zeliha Şengülen Misafir İlişkileri Temsilcisi

10/10 Excellent

BHARAT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convinently Located.... Clean And Quiet
Stayed 4 nights in Feb 2024
Response from DoubleTree by Hilton İstanbul Moda on 9 Feb,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best regards, Zeliha Şengülen Guest Relations Agent

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Waste of time and money
Hotel was very good, but I couldn’t get my hilton points although I am an Hilton Hhonors member because I booked through Hotels.com and the price would have been the same if I had directly contacted the Hilton HHonors. Wase of time and money
Stayed 6 nights in Sep 2023
Response from DoubleTree by Hilton İstanbul Moda on 4 Feb,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you enjoyed your experience at our hotel. As you know, in order to earn points and benefit from Hilton Honors procedures, reservations must be made by Hilton.com or the hotel. You can follow Hilton membership benefits in detail on Hilton.com. We hope to welcome you back to our hotel as soon as possible. Best Regards, Zeliha Şengülen Guest Relations Agent

10/10 Excellent

elie, riyadh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good location
Stayed 2 nights in Jan 2024
Response from DoubleTree by Hilton İstanbul Moda on 19 Jan,2024
Dear GuestThank you for choosing DoubleTree By Hilton Moda. We are happy to have been able to meet your expectations during your visit.We look forward to welcoming you back to our hotel on your next visit.Best regards

10/10 Excellent

elie, riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton İstanbul Moda on 19 Jan,2024
Dear GuestThank you for choosing DoubleTree By Hilton Moda. We are happy to have been able to meet your expectations during your visit.We look forward to welcoming you back to our hotel on your next visit.Best regards

2/10 Terrible

Nahal

Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton İstanbul Moda on 22 Jan,2024
Dear Nahal Gamini,I would like to write you a short note to thank you for sharing your time to scoring (1/5) our services from expedia. It is extremely important for us to satisfied your expectations. In regards to your some low scoring, we would like to kindly request you to share your detailed experiences with me to assist you.Again, we thank you for your comments and we hope to welcome you in the future again in our hotelBest Regards,

6/10 Okay

rahanoma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not really a 5 star.
Not really a 5 star. Murat at front desk was not professional and mistreated us when we landed on a late flight and arrived at 1 am, last thing you want is a bad welcome, that too to an apparent 5 star hotel. Giving higher reviews only because of others - Balkan is a great conceirge staff. Duvet had stains and pillows were ripped but Cilek at front and cleaning staff were professional and helped address right away.
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Istanbul-Moda on 16 Jan,2024
Dear Valuable Guest, Thank you for being our guest and sharing your stay with us. First of all, please accept our sincerest apologies for the fact that our service did not meet your expectations. I would like to state that we will carefully evaluate your feedback and identify the areas that need improvement and bring them to the level of your expectations. In order to avoid such situations in the future, I would like to state that we have shared your views with the relevant department officials. Thank you again for your comments and we hope to welcome you back to our hotel in the future. Best Regards,

8/10 Good

Ugur

Stayed 2 nights in Dec 2023
Response from Özgür Amazon – Guest Relations Manager on 9 Jan,2024
Sayın Ugur Bey,Size verdiğiniz değerli geri bildirim için teşekkür ederiz.Bize verdiğiniz 8 puanlık değerlendirme, bizim için önemli bir geri bildirimdir. Hizmetimizdeki herhangi bir eksiklik veya sizi rahatsız eden konu hakkında daha fazla bilgi edinebilirsek, gelecekteki deneyimlerinizi daha da iyileştirmek adına gerekli adımları atabiliriz.Sizden gelen değerli geri bildirimleri, sürekli olarak gelişmek ve misafir memnuniyetini sağlamak adına kullanıyoruz. Sizler gibi değerli misafirlerimizin görüşleri, bize kendimizi geliştirme fırsatı sunuyor.Umarız gelecekte tekrar beklediğiniz hizmeti sizlere sunma fırsatını bizlere verirsiniz.Saygılarımızla,Ozgur Amazon - Misafir İlişkileri Müdürü

10/10 Excellent

Ozturk

Stayed 1 night in Dec 2023
Response from Özgür Amazon – Guest Relations Manager on 7 Jan,2024
Değerli Misafirimiz, DoubleTree by Hilton Moda 'daki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim. Geri bildiriminiz, bize verdiğimiz hizmetin gururunu yaşatıyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.Saygılarımla, Özgür Amazon – Misafir İlişkileri Müdürü

8/10 Good

Fred

Liked: Cleanliness, staff & service
Close to many restaurants and shopping area
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton İstanbul Moda on 1 Feb,2024
Dear Guest Thank you for staying at Doubletree by Hilton Moda and for sharing your review with us. We are happy to learn that you were generally satisfied with your experience at our hotel. We continue to work with the goal of providing the best service to our guests. We hope to welcome you back to our hotel as soon as possible. Best Regards, Zeliha Şengülen Guest Relations Agent

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was perfect very relaxing and the hotel team was very accommodating. The addressed our needs Everytime no matter how early or late it was.
Stayed 3 nights in Dec 2023
Response from Özgür Amazon – Guest Relations Manager on 31 Dec,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Özgür Amazon – Guest Relations Manager on 31 Dec,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome stay Lovely view
Stayed 3 nights in Nov 2023
Response from Özgür Amazon – Guest Relations Manager on 30 Nov,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from Özgür Amazon – Guest Relations Manager on 15 Nov,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Hulya, Pickering

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff. The location is perfect, fantastic neighbourhood with endless restaurants, cafes and bars. The hotel is near many transportation options, convenient for exploring the rest of Istanbul.
Stayed 3 nights in Oct 2023
Response from Özgür Amazon – Guest Relations Manager on 31 Oct,2023
Değerli Misafirimiz, DoubleTree by Hilton Moda 'daki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim. Geri bildiriminiz, bize verdiğimiz hizmetin gururunu yaşatıyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.Saygılarımla, Özgür Amazon – Misafir İlişkileri Müdürü

4/10 Poor

ERDEM, palm beach gardens

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
it was a bad exprience
Stayed 2 nights in Oct 2023

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Özgür Amazon – Guest Relations Manager on 14 Oct,2023
Değerli Misafirimiz, DoubleTree by Hilton Moda 'daki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim. Geri bildiriminiz, bize verdiğimiz hizmetin gururunu yaşatıyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.Saygılarımla, Özgür Amazon – Misafir İlişkileri Müdürü

10/10 Excellent

Yesim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Özgür Amazon – Guest Relations Manager on 11 Oct,2023
Değerli Misafirimiz, DoubleTree by Hilton Moda 'daki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim. Geri bildiriminiz, bize verdiğimiz hizmetin gururunu yaşatıyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.Saygılarımla, Özgür Amazon – Misafir İlişkileri Müdürü

8/10 Good

Azadeh, Dublin

Liked: Cleanliness, staff & service
The best thing about the hotel was without question Mr İsmail Jamal (Jim) at the concierge. His fluency in English has been exemplary in my interaction with the local folks, even among those whose job called for a good command of English. He also was very knowledgeable about the historical sites and the best way to get to them, eateries with your favorite foods, etc. But, aside from all that, he seemed to get a real satisfaction from helping the guests. We do not recall ever seeing him without his characteristic smile. The hotel met all the desired features on our list. But, there
Stayed 1 night in Sep 2023
Response from Özgür Amazon – Guest Relations Manager on 14 Oct,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

8/10 Good

Fabrizio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel overall. Just a couple of things to be improved: the elevators are too slow and if you want to use the stairs they are actually locked ...
Stayed 3 nights in Oct 2023
Response from Özgür Amazon – Guest Relations Manager on 7 Oct,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay on the Asian side of Istanbul
This is a beautiful hotel overlooking the sea. The rooms are spacious and lovely. We had a great sleep and woke up to a beautiful view. The breakfast was terrific.
Stayed 1 night in Oct 2023
Response from Özgür Amazon – Guest Relations Manager on 4 Oct,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

8/10 Good

Christian

Stayed 4 nights in Sep 2023
Response from Özgür Amazon – Guest Relations Manager on 3 Oct,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

8/10 Good

Sayat

Stayed 8 nights in Sep 2023
Response from Özgür Amazon – Guest Relations Manager on 17 Oct,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

6/10 Okay

Angeliz

Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Özgür Amazon – Guest Relations Manager on 24 Sept,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

4/10 Poor

Mohammad

Disliked: Staff & service, property conditions & facilities, room comfort
Bad Nights
This hotel has two great things, one is the location and the other is the good and respectful staff, but unfortunately everything else is old and bad, from the old mattress to the air conditioner and the broken bathroom to the bed that made noise when I moved. I will not go to that hotel again.
Stayed 2 nights in Sep 2023
Response from Özgür Amazon – Guest Relations Manager on 16 Sept,2023
Dear Valuable Guest, We’re sorry to hear of your less than amazing experience.We are committed to providing great guest services. In this direction, your feedback will guide us and guide our areas that need to be improved. You can be sure that we will make the necessary suggestions to the upper management about Room and Hotel Conditions. We will be better at your next stay. We value our guest's opinions and would like to thank you for sharing your review. Sincerely,Özgür Amazon – Guest Relations Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from Özgür Amazon – Guest Relations Manager on 16 Sept,2023
Dear Valuable Guest, I would like to write you a short note to thank you for sharing your time to scoring (6/10) our services. It is extremely important for us to satisfied your expectations. In regards to your some low scoring, we would like to kindly request you to share your detailed experiences with me to assist you.Again, we thank you for your comments and we hope to welcome you in the future again in our hotel. Best Regards,Özgür Amazon - Guest Relations Manager

10/10 Excellent

Azadeh, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Özgür Amazon – Guest Relations Manager on 12 Sept,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Hatice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, location and rooftop pool. Would definitely stay again.
Stayed 4 nights in Sep 2023
Response from Özgür Amazon – Guest Relations Manager on 11 Sept,2023
Değerli Misafirimiz, DoubleTree by Hilton Moda 'daki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim. Geri bildiriminiz, bize verdiğimiz hizmetin gururunu yaşatıyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.Saygılarımla, Özgür Amazon – Misafir İlişkileri Müdürü

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to places to shop Or eat. Food at hotel is great, service was great as well. Made it very easy for an American traveler.
Stayed 5 nights in Aug 2023
Response from Özgür Amazon – Guest Relations Manager on 27 Aug,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Damir

Liked: Amenities, property conditions & facilities
I can’t say enough about this hotel. We stayed here for 2 nights and absolutely enjoyed every minute is it. The hotel is located in a perfect location. There is a site right behind the hotel with everything one would need, shopping, dinning, caffès. Staff was beyond amazing. Truly a 5 star experience. Thank you Hilton
Stayed 2 nights in Aug 2023
Response from Özgür Amazon – Guest Relations Manager on 27 Aug,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

4/10 Poor

ISAM

Travelled with family
Liked: Staff & service
I don’t recommend this hotel for those how are coming for spending time looking for the attractions of Istanbul it’s far from everything, also the rooms are hot and A/C is not good at all
Stayed 3 nights in Aug 2023
Response from Özgür Amazon – Guest Relations Manager on 23 Aug,2023
Dear Valuable Guest, We’re sorry to hear of your less than amazing experience.We are committed to providing great guest services. In this direction, your feedback will guide us and guide our areas that need to be improved. You can be sure that we will make the necessary suggestions to the relevant department about A/C problem. We will be better at your next stay. We value our guest's opinions and would like to thank you for sharing your review. Sincerely,Özgür Amazon – Guest Relations Manager

6/10 Okay

or

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Özgür Amazon – Guest Relations Manager on 16 Aug,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

8/10 Good

jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Özgür Amazon – Guest Relations Manager on 9 Aug,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

8/10 Good

Yuliya

Liked: Staff & service, amenities, property conditions & facilities
Room was quiet and bed was super comfortable. Breakfast could have been better with more choice.
Stayed 1 night in Jul 2023
Response from Özgür Amazon – Guest Relations Manager on 31 Jul,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager

10/10 Excellent

Kalina

Stayed 4 nights in Jul 2023
Response from Özgür Amazon – Guest Relations Manager on 16 Aug,2023
Dear Valuable Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DoubleTree by Hilton Moda. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us. Sincerely,Özgür Amazon – Guest Relations Manager