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"The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!"

"I stayed here to relax and chill at the onsen, be close enough to the coast, and be able to use the kitchen. And because there was shuttle service to and from the train station that you can access with reservation. The room felt like a sanctuary, with view of the mountain and water, space to meditate and do yoga at the tatami mat, and take a nice bath a the tub with an incredible view. Bed was medium firm which was a relief and their disposable drip coffee was delightfully top notch. Enjoyed the warm indoor pool but most of all, relaxing at their outdoor hot spring with the sound of nature. Showers and change room were spacious and nice. Staff was attentive and responsive to my inquiries. The hotel is walking distance to restaurants, convenience stores and bus stops. Hotel does need some updating at the main area especially the carpeted stairs but I would still come back here in a heartbeat."

"Beautiful hotel. Lovely staff. Wonderful onsen experience."

"A really unique hotel with a gorgeous view of the lake! We enjoyed the grounds, architecture, and an amazing breakfast and tea at the restaurants on the property. A special and convenient location in this area."

"Clean rooms, helpful staff. Great breakfast. We didnt manage to use the spa."

"I had a wonderful stay here for one night. I wish I could have stayed longer! The hotel amenities are wonderful, staff is beyond hospitable, and room was fabulous. "

"Clean and amazing views. They have drinks and snacks there for you which is great. Check in was fine but had to call a few times to get through to verify my ID (there’s no staff on site, so virtual check in with codes to access the room). Great location and would definitely recommend. You are paying a premium in April for the views but as a special treat it’s so worth it. We sat in the private onsen and sauna for hours! "

"Amazing stay. Photos don’t do this justices. It is a beautiful, luxury accommodation with amazing food, beautiful views, lots of space and amenities. We had a wonderful time and will be back"

"We stayed in a villa - it was lovely but the open air bath was smaller than it looked in the picture. We were a family of 4, and hoping to all be in it together but it was sized to hold 2 people comfortably at a time."