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Reviews of WelcomHeritage Traditional Haveli

3.5 out of 5
WelcomHeritage Traditional Haveli
A C-4, Gayatri Marg, Swai Jai Singh Highway, Jaipur, Rajasthan

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dr Harpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Divya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. We thoroughly enjoyed staying here. The staff was hospitable. Their food was really nice and non-spicy. Room was comfortable. It was a pleasant stay.
Stayed 2 nights in Mar 2024
Response from Nikhil Mohindroo on 2 Apr,2024
Dear Guest,Greetings from WH Traditional Haveli, Jaipur!Thank you for choosing your stay with us for your stay. We truly appreciate your five star rating.We have noted your comments and feedback from a valued patron like your self is invaluable in our efforts of continuous improvement and keeps the team motivated to deliver services of the highest standards. We are delighted you enjoyed your culinary experiences as well.We really look forward to welcome you back very soon!Warm regards,Nikhil Mohindroo

6/10 Okay

Nitin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
exterior is good. The rooms are pretty average. No proper toiletries in the room. It was NOT a bad experience, i just had a little higher expectations considering the rating
Stayed 1 night in Jan 2024
Response from Nikhil Mohindroo on 29 Feb,2024
Dear Guest,Greetings from WH Traditional Haveli, Jaipur!Thank you for choosing your stay with us for your stay. We truly appreciate your five star rating.We have noted your comments and feedback from a valued patron like your self is invaluable in our efforts of continuous improvement and keeps the team motivated to deliver services of the highest standards. We are delighted you enjoyed your culinary experiences as well.We really look forward to welcome you back very soon!Warm regards,Nikhil Mohindroo

6/10 Okay

Justas

Liked: Cleanliness, staff & service
Average hotel only if the price is right
The room was noisy, dark and the bed was super hard and uncomfortable.
Stayed 1 night in Dec 2018

8/10 Good

Lisa, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, cosy and lovely hotel.
Loved my stay at this traditional haveli. The staff are wonderful.
Response from Dheeraj kumar on 30 Oct,2017
Dear Guest, Greeting fronm WH Traditional Haveli Jaipur !!! Thanks for your sharing the feedback. Reagards

8/10 Good

Muhammad, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heritage suite
Good service all round. Taxis and auto rickshaws easily available. The rooms are large especially the heritage suites. Nice big bathrooms and spacious bedrooms. The service is great, msnager and staff go out of their way to ensure you are comfortable. The hotel itself is beautiful and well maintained as a heritage hotel. I would recommend to all.

2/10 Terrible

SDK01, Mumbai

Liked: Cleanliness
Disliked: Staff & service, room comfort
Expect to be Cheated, Not Get What you Pay For
I had booked 2 Heritage Rooms at the hotel, about 6 weeks prior to the stay . A couple of hours after check in we compared the rooms + online photograph that we discovered that though one room was the heritage Golden suite (201) the other room was regular/deluxe room (307). I appreciate that the hotels do occasionally have inventory management issues - but I expect to be told upfront, and not have to discover it. I spoke to the duty manager (Naren) and to Hotels.com agent (Rahul) who conceded I was given the wrong rooom. They said that the only person who could resolve it was the manager. The manager was not reachable on phone that late in night (Naren, Rahul & I each tried). The next morning, the lady at front desk confirmed she was aware of the issue and would resolve once the manager came in. I spoke to hotels.com (Sonali, this time) and they conceded that we did not get the right room. She spoke to the Director, Reservations at Heritage Hotels and the Director apparently accepted that they had some communication issue - with record of only one room reservation. Sonali offered a discounted rate though she asked for 3 days to do so. The fun part is that was when we returned to the hotel this evening - Ms Anamika tried to convince me that the room we were given was also a heritage suite. This when two others from the hotel staff agreed that it was not. Book this hotel only if you are willing to risk being cheated and expect to be blatantly lied to.