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Reviews of Hotel Pleasant Haveli

3 out of 5
Hotel Pleasant Haveli
Chainpura Street, Gandhi Chowk, Jaisalmer, Rajasthan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 47 reviews" "
Rating 8 - Good. 8 out of 47 reviews" "
Rating 6 - Okay. 4 out of 47 reviews" "
Rating 4 - Poor. 0 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sayuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, staff were kind, room was clean and beautiful, especially my room was so cute! One of my favorite hotel and definitely want to come back again.
Stayed 1 night in Jan 2024

6/10 Okay

Kelly

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Needs some repair
Property needs some repair. Very basic. Nowhere to hang towels as towel rack broken and hanging off. No face washer. No hand towel. The view is not what is advertised as there are buildings obstructing the view of the fort. Don't book for the view. If you want a good view of fort go to Lal Garh a 2 minute walk away that has a roof top restaurant. Food was good. Laundry service good. Otherwise comfortable stay once the heater was working (had to ask 3 times). Hot water unreliable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Very friendly staff. I actually arrived very late at night, thanks to Indian Railways and someone from the hotel came to meet me at the station and drove me to the hotel. This was amazing service and such a relief for me as I was incredibly tired. We even completed check-in the next morning so I could sleep first! The hotel is perfectly situated, good air-conditioning in the room, and very spacious. They also arranged for me to travel to Jodhpur so I could catch my onward flight to Delhi. I would certainly recommend staying here for a visit to Jaisalmer.
Stayed 2 nights in Apr 2023
Response from Dilip Singh on 22 Apr,2023
Thank you so much

2/10 Terrible

Yashjeet

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Hi, The property looks good in pictures but little different once you get in the rooms. Rooms are still good to stay for a night or two, but the owner of the this Pleasant Hotel doesn’t know what customer service is. Had the most horrible and uniquely bad customer service with all my years of traveling. Me and my partner were travellers from Canada and booked a room at their hotel for 3 nights. When we checked in our friend’s parent’s (over 70 age) needed to rest until their flight time which was in 2 hours. So we took them to our room booked at this hotel, but the owner didn’t like this and told me to get out of the property as we will not allow anyone except the 2 guests booked. I explained him the situation that they are old and they are here only for 2 hours. He was very adamant on kicking us out. It seemed like he took it on his ego. He said no hotel in the world allows anyone else except the guests booked. We have travelled to many countries and many cities, never seen anything to what he claims. I almost laughed because just couple nights ago me and my partner stayed for few hours at a different hotel in Jaiselmer where my friends were staying. They clearly didn’t had problem with guest’s friend so not sure where this guy bringing his facts from. In the end I had to apologize and beg him to not kick us out as I didn’t want to cause any inconvenience to the elderlies. But I knew I could definitely leave a review on what happened there.

10/10 Excellent

maninderpal s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, quick to resolve issues. Room and bed was very comfortable. Quick and easy check in. Already recommended to my friends who will be visiting in few days. 👍👍👍👍👍👍
Stayed 1 night in Feb 2023
Response from Dilip Singh on 17 Feb,2023
Thank you so much

10/10 Excellent

Anisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really excellent and affordable stay - located just outside the fort with beautiful views of it from the rooftop restaurant. Only a 10-15 minute walk from the fort as well. The food at te restaurant was excellent; there are limited breakfast options but an extensive list of lunch/ dinner items. The room we stayed in was clean and well/decorated. It was on the smaller side but this wasn’t an issue for us. We coupled our stay with the camel safari offered by the hotel and it was excellent - I highly recommend it! You sleep under the open stars directly on cots on the dunes (not in tents). This wouldn’t suit someone who likes a little luxury but is perfect for anyone looking for a less touristy and unique experience. The staff went above and beyond to make our stay seamless, from a 4:30am complimentary pick up at the train station to options on what to see in the city.
Stayed 1 night in Feb 2023
Response from Dilip Singh on 17 Feb,2023
Thank you so much

8/10 Good

Minu

Stayed 2 nights in Jan 2023

6/10 Okay

Siddhartha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Sanjay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The neds were not conortable, bathrooms were not clean and hot and cold water was not working..
Stayed 3 nights in Dec 2021

10/10 Excellent

Sunil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Drew, Perry, Ohio, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what makes this hotel special. Very friendly, eager to help in any way possible.
Stayed 3 nights in Dec 2019
Response from Narendra Singh on 4 Jan,2020
Thank You So Much For Your Feedback...

10/10 Excellent

KimnSaket, Kingston Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located outside the fort but great central location. Great views of fort from rooftop restaurant. Comfy beds and whimsical rooms with by gone raja era feel. Shower clean with hot water and pressure. Staff go out of their way to help in any way from directions, luggage storage for overnight desert trip and even offered room to shower when we got back. Highly recommended
Stayed 2 nights in Dec 2019
Response from Narendra Singh on 4 Jan,2020
Thank You So Much For Your Feedback...

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stone carved haveli with good beds, helpful staff and good showers and a lovely rooftop bar restaurant
Stayed 2 nights in Dec 2019
Response from Narendra Singh on 4 Jan,2020
Thank You So Much For Your Feedback...

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service and accomodation
Our stay at the hotel was amazing. The service from all of the hotel staff was first class, helping us with everything we needed. The rooms were very clean and very comfortable. The rooftop view of the fort was so good too.
Stayed 1 night in Dec 2019
Response from Narendra Singh on 4 Jan,2020
Thank You So Much For Your Feedback...

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Krishna on 12 Dec,2019
Thanks For The Feedback..

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four and had booked two rooms in the hotel. Our experience was very pleasant from start to finish, just as their name suggests. The rooms are well-appointed. The service was friendly and courteous, the food in the restaurant was freshly made and excellent, the camel safari organized by the hotel was very enjoyable, and there was always a free supply of cold drinking water which was a godsend in the July heat. Krishna and his team were very accommodating - we were allowed to keep one room past check-out time because our flight was later in the afternoon. Highly recommended!
Stayed 2 nights in Jul 2019
Response from Krishna on 15 Aug,2019
Thank you so much for your lovely feedback

10/10 Excellent

Verified traveller

Travelled with family
Beatiful place near everything you need. Short walk from the fort and market. Room was clean and spacious and most importantly the air conditioning worked a treat. Staff are super friendly and so helpful. The roof top restaurant has an amazing view of the fort and the food we had was excellent.
Stayed 1 night in Jul 2019
Response from Krishna on 13 Jul,2019
Thank You So Much For Your Lovely Feedback

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very nice and always ready to help. It is aa relatively small hotel and away from the crowded market area, yet very close to the fort. We had a nice room. The view from the balcony of the fort is nice. Overall it was very relaxibg stay.
Stayed 3 nights in Mar 2019

10/10 Excellent

Beanie, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mother and I really loved Hotel Pleasant Haveli and were sad to leave. I'd recommend it to travellers looking for a clean and quiet boutique hotel. The food and view from the terrace and restaurant is fabulous and very budget friendly.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in pleasant haweli.Its a small hotel but its very beautiful.rooms are beautifully designed with all amenities.Rooms are neat and clean.Hotel has nice rooftop restaurant which serves fresh and delicious food.you can enjoy Fort view from rooftop restaurant. Owner of the hotel and staff are very kind and nice people.Loved warm hospitality.
Stayed 1 night in Dec 2018
Response from Narendra Singh on 17 Jan,2019
Dear Guest, Greeting From Hotel Pleasant Haveli!! We thank you so much for your feedback. Hope to host you ones again in future. Warm Regard Hotel Pleasant Haveli 02992-253253

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Narendra Singh on 17 Jan,2019
Dear Guest, Greeting From Hotel Pleasant Haveli!! We thank you so much for your feedback. Hope to host you ones again in future. Warm Regard Hotel Pleasant Haveli 02992-253253

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, caters to most needs of a tourist, very friendly staff
Stayed 1 night in Dec 2018
Response from Narendra Singh on 17 Jan,2019
Dear Guest, Greeting From Hotel Pleasant Haveli!! We thank you so much for your feedback. Hope to host you ones again in future. Warm Regard Hotel Pleasant Haveli 02992-253253

10/10 Excellent

Gayatri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Narendra Singh on 17 Jan,2019
Dear Gayatri Ji, Greeting From Hotel Pleasant Haveli!! We thank you so much for your feedback. Hope to host you ones again in future. Warm Regard Hotel Pleasant Haveli 02992-253253

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but beautiful rooms, a good location and the rooftop restaurant views were superb. The food was good and the staff very friendly and helpful.
Stayed 2 nights in Nov 2018
Response from Krishna on 5 Dec,2018
Thank you so much for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very comfortable stay
Staffs were welcoming that made us feel good as soon as we reached at the hotel. Room was very clean and silent with all the amenities you need for a night. Room decoration is nicely done with decent color furniture which actually matches to the golden color of the city. Bathroom was clean, only one fault in the room was water was leaking a little from the hand wash sink while running water. Staffs were all kind and cool. Rooftop restaurant has an amazing fort view with tasty and fresh food. Overall very nice place to stay.
Stayed 1 night in Oct 2018

6/10 Okay

Kennesh

Friendly run and helpful management, a little ways from the fort, on a quietish road. A few things didn't work- but minor issues. They upgraded me so can't really complain. A few complaints about the toilet and shower but again nothing major. Bed was comfortable and good for a long rest. The food is good- but the meat dishes I would recommend having elsewhere. All in all a fair to good place for the price.
Stayed 2 nights in Aug 2018

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once in a lifetime
The stay was amazing. Krishna, the manager, and all the staff were friendly, courteous and incredibly kind and helpful. We spent one magical night in tje desert......arranged by the hotel and a memorable morning with a nintj generation jeweller. The hotel was well located and the rooftop deck and restaurant was a huge bonus.
Stayed 3 nights in Jan 2018
Response from Krishna on 18 Feb,2018
Thank You So Much For Your Feedback..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate hotel
Extremely comfortable.spotless masses of hot water delightful staff
Stayed 2 nights in Jan 2018
Response from Krishna on 18 Feb,2018
Thank You For Taking Time To Do Feedback.

10/10 Excellent

Ananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained rooms. Excellent roof top restaurant with view to Jaisalmer Fort. Very quite stay and great hospitality. Excellent service.
Stayed 1 night in Dec 2017
Response from Krishna on 18 Feb,2018
Thank You Very Much For Your Great Feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is very clean and the hotel service is nice.
The hotel provide free train pick up service after midnight which is very convenient.

10/10 Excellent

R Sumanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our stay was great. Very hospitable people. Made us feel at home. Food is a alright but could be improved.

8/10 Good

Samuel Raju, Visakhapatnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Jaisalmer close to fort as well. enjoyed the stay and private desert camp. Good guide too.. spl thanks to him

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Great hotel with wonderful friendly staff who looked after us magnificently - felt like a home away from home ! Great food and rooftop restaurant, walking distance to fort.

10/10 Excellent

Ajay, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cozy hotel among locals
An excellent boutique hotel with great service staff with welcoming smile to coordinate other touristy activities.

10/10 Excellent

Joseph, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Bawani said: come a guest, leave a friend.
The staff here went out of their way to help us: free water and fruit, ferrying us around to ATMs and to book bus tickets (saving us from being conned out of money for said bus tickets - actually. Their restaurant was lovely. Their camel safari was great; we found ourselves enjoying Bawani's company more than the actual camel riding! All in all, fantastic - you don't see cleanliness and kindness much in India. It was a lovely break! Wouldn't stay anywhere else if I went back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour a Pleasant Haveli
Séjour très agréable, l’hôtel est bien situé pour pouvoir explorer Jaisalmer à pied, tout en étant légèrement a l’écart, et donc au calme. La terrasse est très agréable le matin et le soir !
Stayed 2 nights in Aug 2022
Response from Dilip on 27 Aug,2022
Thank you so much

10/10 Excellent

MORONI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo staff famigliare, gentili, efficenti, bravi e con tariffe migliori per servizi turistici
Stayed 2 nights in Dec 2019
Response from Narendra Singh on 4 Jan,2020
Thank You So Much For Your Feedback...

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
みなさんフレンドリーで楽しかったです。ロケーションも、部屋の広さも雰囲気も素晴らしかったです！ホテルで行なっているキャメルサファリも凄く楽しかったです！また行きたい宿です。
Stayed 1 night in Jul 2019
Response from Krishna on 17 Jul,2019
Thank You So Much For Your Lovely Feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel super gentil et proprete impeccable bonne nourriture
Stayed 2 nights in Jan 2019

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Haveli!!!
Great Haveli!!! They picked me up late at night and took me back to the train station for free!!!!l Wonderful restaurant with amazing view!!!! Very friendly and comfortable!!!
Response from Krishna on 4 Apr,2018
Thank You So Much For Your Great Feedback..

8/10 Good

Bruno , Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosy hotel in the city with nice terrace
I enjoyed to stay there and room was very nice and comfortable. People from reception are competent. Restaurant food is ok, staff also ok but not well trained but absolutely ok for the stay. Internet access is like everywhere in India not on high level so don't get angry when it's not working. Most hotels are not on international standard, all improvised but everyone try to give there best. India has lot to offer and the city with fort is extremely beautiful. Streets are like everywhere full of motorbikes and loud mixed with cows. But great atmosphere I like and enjoy.
Stayed 3 nights in Dec 2017

8/10 Good

Gilbert, Suisse

Liked: Cleanliness, property conditions & facilities, room comfort
hôtel agréable et bien tenu
bon
Stayed 2 nights in Nov 2017
Thank You So Much For The Feedback

6/10 Okay

Sami

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

10/10 Excellent

Olivier, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Cet hôtel à tout pour plaire : accueil au top (récupération à la gare et dépôt à la fin du séjour même à 6h du matin), excellent rapport qualité prix, chambres très belles et belle vie depuis le rooftop. Je le recommande sans aucune hésitation pour tous les voyageurs de passage à Jaisalmer.

10/10 Excellent

Emanuela, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A paradise's corner in Jaisalmer
The hotel has a very good location because all the major attractions are at a walking distance. The staff is very kind and helpful and the rooms are clean and with all the necessary. Last but not least the roof top restaurant serve very good food and has an amazing view of the fortress. Definitely I will recommend this hotel in Jaisalmer!

10/10 Excellent

Günay, München

Liked: Cleanliness, staff & service, property conditions & facilities
Super Preis-Leistungsverhältnis
3 Tage übernachtet und einen tollen Service genossen. Das Hotel hat mich in allen Punkten positiv überrascht. Super Blick zum Fort.