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Reviews of The Desert Palace

4 out of 5
The Desert Palace
Jodhpur Barmer Link Rd., BH. Hotel, Fort Rajwara, Jaisalmer, Rajasthan

Reviews

4.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

4.4/10

Cleanliness

3.6/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jagdish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable stay
Uncomfortable. Soft / dirty broken bed. Bed sheets not changed — we’re previously slept in. Had to request towels three times. Very bad deal- want my money back
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 22 Nov,2023
Dear Guest,We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberration to our usual standards.This is certainly not indicative of the service levels that we pride ourselves on.This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests.It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely.The team is keen to have a chance to showcase our actual hospitality to you.But still it makes us feel bad that you had to suffer on that day. We once again apologise for the inconvenience caused to you as We look forward to welcoming you back to The Desert Palace for an experience that will exceed your expectations.We regret your inconveniences. Thanks & Regards.

2/10 Terrible

Roshinder

Disliked: Cleanliness, staff & service
Expedia says check out time is at noon,however hotel staff mentioned i need to check out at 10.30,no support from them. They are more worried about their owner's daughter wedding/ engagement than their guest. This clarity should be there while booking.disappointed and wil not recommend stay here.
Stayed 1 night in Dec 2021
Response from Hotel Manager on 30 Mar,2023
Dear Guest,Greetings from Trulyy India Hotels, Resorts and Safaris,Thank you for sparing your valuable time to share your experience on this forum.We are extremely sorry to hear that you have had a bad experience.We have taken your feedback on board, and we will strive to make improvements accordingly.We look forward to serving you again with better services.Kind regards.

2/10 Terrible

Kumar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is run by frauds. They will ask you to pay everything at the time of check in because they know that their services are so bad that client will get angry. 1. Rooms full of mosquitoes, if you ask them to provide repellent, they don’t keep sufficient number of supply. 2. AC doesn’t work properly 3. They will take at least 30 minutes in check in and 45 minutes in checkout 4. If you book this hotel from third party website, they won’t provide you hard copy of the bill, you will have to request booking platform to help you for that, so business travellers, beware! 5. Any service will take minimum 30-40 minutes in this hotel
Stayed 2 nights in Mar 2021
Response from Hotel Manager on 30 Mar,2023
Dear Guest,Greetings from Trulyy India Hotels, Resorts and Safaris,Thank you for sparing your valuable time to share your experience on this forum.We are extremely sorry to hear that you have had a bad experience.We have taken your feedback on board, and we will strive to make improvements accordingly.We look forward to serving you again with better services.Kind regards.

8/10 Good

pritesh

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Average
It's not amezing but so so nice hotel but not fully satisfied
Stayed 2 nights in Nov 2020
Response from Hotel Manager on 22 Feb,2023
Dear Guest, We are thankful for your positive rating for the resort.We look forward to welcoming you back on your next visit.Thank You!Have a nice day :)

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Inconsistent and not what’s advertized
This hotel is in the desert as it’s name implies but not too far out of town. Were told the property is two years old. Rooms were large and comfortable. I think our party of 3 rooms were the only ones there. There were a lot of inconsistencies though, such as a bar which never opened. As advertised, pool table but no cues. They advertise a spa and fitness center...we looked at the spa and just a storage room...no fitness center. They advertise free Wi-Fi in the rooms but Wi-Fi only works in lobby. Off the main lobby there is a door with a sign that says library...no books and the lights and air con is off so not a place to sit and read. We wanted a place to gather and play cards, so they did bring furniture into the library and allowed us to stay, although the air con was very inadequate, so quite warm. Also there were no umbrellas at the pool and zero shade except for later in the afternoon when the building started to shade a portion of the patio. We have shared our thoughts with the management because they asked how our stay was. It was also coming into off season so that could be why they only had minimal services running.
Stayed 3 nights in Apr 2019
Response from Hotel Manager on 30 Mar,2023
Dear Guest,Greetings from Trulyy India Hotels, Resorts and Safaris,Thank you for sparing your valuable time to share your experience on this forum.We are extremely sorry to hear that you have had a bad experience.We have taken your feedback on board, and we will strive to make improvements accordingly.We look forward to serving you again with better services.Kind regards.

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Hotel Manager on 22 Feb,2023
Dear Guest, Thank you for your feedback but we guess you didn't have a comfortable stay at our property, you can let us know about it in detail and we will try to work on things that require attention. Hope you will visit us again. Have a nice day!!!