"Reservation canceled on arrival, downgraded, and forced to sleep in a chair.
I booked and paid in full through Expedia on Feb 4 for a March 6 stay. Upon arrival, I was told my reservation was canceled due to a “technical issue.” Instead, they moved me to their TownePlace Suites next door, stating both hotels are under the same management and nothing could be done.
My reservation was for 3 adults and 3 kids (6 beds). The new hotel only has 4-bed rooms. This should have been obvious before moving us. With no rollaway available the first night, I slept in a chair while my wife shared a bed with our kids.
The next morning, I spoke with the manager, who oversees both properties. He was dismissive and offered only a rollaway and extra pillows, telling me to call Expedia. He even claimed the rollaway was “probably a queen”—it was a small twin and smelled so bad no one would use it. I slept in the chair again the second night.
Expedia eventually refunded me, but we were stuck due to high prices elsewhere.
This feels like intentional overbooking and shifting prepaid guests to a lower-quality property. The lack of accountability from management across both hotels was unacceptable.
I would not stay here again."
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