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Reviews of Tonquin Inn

3 out of 5
Tonquin Inn
100 Juniper Avenue, Jasper, AB

Reviews

7.8

Good

Rating 10 - Excellent. 789 out of 2120 reviews" "
Rating 8 - Good. 691 out of 2120 reviews" "
Rating 6 - Okay. 364 out of 2120 reviews" "
Rating 4 - Poor. 165 out of 2120 reviews" "
Rating 2 - Terrible. 111 out of 2120 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Christa

Disliked: Property conditions & facilities
Parking is terrible. But it was expected considering the time frame of the trip. The room had baseboards ripped away from the wall and the interior was dated. But at the end of the day met the needs of a place to sleep.
Stayed 1 night in Mar 2024

6/10 Okay

Ken

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Would not recommend this hotel, no microwave in the room, bathroom dirty floor and toilet bowl loose, only a bottom sheet on the bed and then a duvet, so too hot then too cold, room on second floor no elevator…
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 2 nights in May 2024

4/10 Poor

Cindy

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air conditioning unit was very loud and was not very efficient. Extremely Hot and humid .
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 23 May,2024
Dear Cindy, Thank you for taking the time to share a review! I would like to sincerely apologize that your stay with us did not reflect the level of comfort we aim to provide to all guests. I appreciate your feedback in regards to the air conditioning as this will help us enhance the experience for our guests. I'm very sorry for the impact this had on your stay with us. Kind regards,Emily

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Not many parking spots
Stayed 1 night in May 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the place, disappointed with the breakfast
Stayed 2 nights in May 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 23 May,2024
Dear Tammy, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Nicolette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 23 May,2024
Dear Nicolette, Thank you for taking the time to share a review! I’m so glad to see you had an overall great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location can walk into town in 15-20 mins or get a bus directly outside property. Reception staff lovely, bed comfy.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Stacey, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and enjoyed our friendly service, comfortable bedding and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Hussein, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff on check-in
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Huseein, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Gabriele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Motel to stay over night, clean, comfortable with kitchen facility to prepare a quick breakfast or lunch. Located more at end of Town but still walking distance to town.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Gabriele, Thank you for taking the time to share a review! I’m thrilled to see you had an excellent stay with us and particularly enjoyed our commitment to a high standard of cleanliness, in-suite kitchen facilities, and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Simarnjit

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 23 May,2024
Dear Simarnjit, Thank you for taking the time to share a review! I’m so glad to see you had an overall great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Sandeep

Liked: Staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Sandeep, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Mieke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 22 May,2024
Dear Mieke, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Linda, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Kimberlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 1 night stay it was perfect. Great helpful staff.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Kimberlee, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Robyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Robyn, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our perfect location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Tiffany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and conveniently located.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Tiffany, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Rennie

Liked: Cleanliness, staff & service
ALL WAS GOOD
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Rennie, Thank you for taking the time to share a review! I’m so glad to see all was good with your stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Kathy-Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Jasper and affordable.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 19 May,2024
Dear Kathy-Monica, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Curtis

Very good stay
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Curtis, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Gabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While clearly a product of the 1980s the property is very well maintained and has all the facilities a reasonable guest could expect. Everything I used worked and was in tip-top condition. The walls are a little thin, so you can sometimes hear the TV from the neighbouring room, but apart from that a perfect stay.
Stayed 4 nights in May 2024
Response from Emily, Guest Experience Manager on 21 May,2024
Dear Gabe,Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Craig

Business traveller
-
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Craig, Thank you for taking the time to share a review! I’m so glad to see you had an overall pleasant stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Hardeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent place to live
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 20 May,2024
Dear Hardeep, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property overall
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 17 May,2024
Dear Linda, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Josey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and ready when I arrived. A little dated, could potentially stand a remodel, but ammenties worked and we had a great time at the pool!
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 17 May,2024
Dear Josey, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us and you particularly enjoyed our on site amenities and had a great time at the pool. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

John

Travelled with family
Rooms are looking tired.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 15 May,2024
Dear John, Thank you for taking the time to share a review! I’m so glad to see you had an overall pleasant stay with us, and we appreciate your feedback. We hope to be able to welcome you back again in the future. Kind regards,Emily

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff very accommodating
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 14 May,2024
Dear Lina, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Kodie

Travelled with family and small children
Liked: Amenities
It was a nice, clean and comfortable place to stay and the staff was wonderful
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 14 May,2024
Dear Kodie, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our commitment to a high standard of cleanliness, comfortable rooms and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Ritish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 14 May,2024
Dear Ritish, Thank you for taking the time to share a review! I’m so glad to see you had an excellent stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

harshan

Liked: Cleanliness, staff & service
There was no elevator for 3 rd floor
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Harshen, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. Please know, whilst we do have an elevator available for parts of the hotel, some areas are not accessible by elevator. We are always happy to assist with any luggage to make this more accessible and easier for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Debbie L

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very worn out and aged. You can see it was clean for sure and comfortable beds. Furniture extremely old. I had to ask for a sheet to cover the couch cause it was gross. No way would I sit on it.
Stayed 3 nights in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Debbie, Thank you for taking the time to share a review! Whilst I'm glad that overall you had a pleasant stay with us, and particularly enjoyed our comfortable bedding and commitment to a high standard of cleanliness, I would like to apologize that your stay was not reflective of the level of comfort we aim to provide to all guests. Thank you for providing this feedback with us so we can continually enhance the experience for our guests. We hope you enjoy beautiful Jasper! Kind regards,Emily

10/10 Excellent

Constantin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable cleaning room, very friendly front desk personal.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Constantin, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our commitment to a high standard of cleanliness and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porperty was well taken care of. Would definitely return in the future.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Steven, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Quiet and clean property. Will stay again
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Laura, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us and particularly enjoyed our friendly service, quiet and convenient location and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Camellia Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it for the price
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Camellia Mae, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and especially enjoyed our value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 14 May,2024
Dear Colleen, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

4/10 Poor

Wayne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mostly friendly staff. Room #156 was way too warm to sleep. Tried AC but was told the next day that it hasnt been turned on because its winter?? May 12th and its 20c (70f) outside. Its not winter. All power to our room shut down when my wife was using the hair dryer. When we booked the room the hotel wanted to know the name of our Golden Retriever so they could prepare a personalized welcome package for her. We did not receive anything upon arrival. When i asked the employee about it he responded "Do you still want it?" We've stayed at better places in Jasper so unlikely we will return to the Tonquin when we come back in July.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 13 May,2024
Dear Wayne, Thank you for taking the time to share a review! I'm disheartened to see that your experience with us did not reflect the level of comfort and service that we aim to provide to all guests; and that your pup did not receive their personalized welcome package and that your room was too warm. We appreciate you bringing this to our attention so we can follow up with our respective teams, but I would like to sincerely apologize that your stay with us was negatively impacted. Kind regards,Emily

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay at the inn.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 12 May,2024
Dear Lauren, Thank you for taking the time to share a review! I’m so glad to see you had a good stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were first placed in a smoking area and when requested a change they immediately placed us in another building with an upgrade. Staff was very accommodating.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 12 May,2024
Dear Penny, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and that our team were able to accommodate the requested change, and that you enjoyed your complimentary upgrade! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 12 May,2024
Dear Alana, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Jessisca

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 12 May,2024
Dear Jessisca, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

MJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit - everything you need including great views!
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 11 May,2024
Dear MJ, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us - we agree, the views are pretty spectacular! We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Good value for the cost. Staff were very friendly and the room was clean.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on 10 May,2024
Dear Debbie, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our value for money, commitment to a high standard of cleanliness and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful. Room was on the smaller side but perfect for what we needed. The room looked very clean, until apon further inspection i saw that a drink had been spilled on the front of the dresser. Also a 5inch spill on wall. I fixed them. Lol. Otherwise it was very nice. Would stay there again.Loved the fullsuE coffee pot
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 10 May,2024
Dear Rhonda, Thank you for taking the time to share a review! I’m so glad to see you had an overall wonderful stay with us and particularly enjoyed our friendly service and full size coffee pot. I would like to sincerely apologize for the cleanliness issues you experienced and I appreciate you bringing this to our attention so we can raise this with our relevant teams. We hope to be able to welcome you back again in the future.Kind regards,Emily

8/10 Good

Debbie

Liked: Cleanliness
Clean, and comfy. Parking was full outside of our door and close surrounding area, so we had to unload the car and then park further down. No big deal, except mom has mobility iasues or it wouldnt have been a concern at all.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 10 May,2024
Dear Debbie, Thank you for taking the time to share a review! I’m glad to see you had an overall great stay us and enjoyed our commitment to a high standard of cleanliness and comfortable rooms. We appreciate your feedback in regards to the parking! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable, and well equipped. Beds were also comfortable. Staff was very accommodating.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 10 May,2024
Dear Rob, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our commitment to a high standard of cleanliness, comfortable rooms and bedding, and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king suite for our stay. It has a real fire place in it. It was nice to be able to spend some time relaxing in front of the fire. The room was clean. The bed was fairly comfortable. We enjoyed the outdoor hot tubs. The staff were all great. Helped us with any of our needs or questions. We enjoy staying at the Tonquin inn.
Stayed 3 nights in Apr 2024
Response from Emily, Guest Experience Manager on 9 May,2024
Dear Amanda, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our suites with in-room fire places, comfortable bedding, friendly service, outdoor hot tubs and commitment ent to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on 10 May,2024
Dear Andrea, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service
The room itself was absolutely fine. Only complaint is that room was excruciatingly hot. They have portable air conditioners in the room. But not efficient in cooling room. For the second night maintenance came in and cleaned the filter and it did work much better. But air conditioner is loud. Staff at the hotel were great. Also the vending machines do not work well at all. Several people in line ups at two different machines. And everyone struggled with getting them to work and people including me ended up with wrong products
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on 8 May,2024
Dear Katherine, Thank you for taking the time to share a review! Whilst I'm glad to see you had an overall pleasant stay and enjoyed our friendly service, I would like to sincerely apologize for the inconvenience you experienced with the air conditioning and the vending machines. Thank you for sharing this feedback with us so we can look into rectifying these issues and enhancing the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily