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Reviews of ibis Jerusalem city Center - An AccorHotels Brand

ibis Jerusalem city Center - An AccorHotels Brand
4 Elisar St., Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 676 reviews" "
Rating 8 - Good. 261 out of 676 reviews" "
Rating 6 - Okay. 49 out of 676 reviews" "
Rating 4 - Poor. 31 out of 676 reviews" "
Rating 2 - Terrible. 18 out of 676 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Avihai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wassim Mushasha on 7 Jan,2024
Dear Guest,We apologize for your dissatisfaction; we do our best to please our guests.We hope to see you again in the future.Sincerely, Wassim MushashaGuest Relations Manager

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, decent breakfast buffet, No gym
Stayed 3 nights in Nov 2023
Response from Wassim Mushasha on 24 Nov,2023
Dear Perry , Thank you for the great review of our hotel! We appreciate your constructive comments as well. We are glad that you enjoyed your stay and hope to see you again very soon.Respectfully yours, Wassim MushashaGuest Relations Manager

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Sep 2023
Response from Wassim Mushasha on 11 Oct,2023
Dear Juan,Thank you for the review of our hotel! We are glad that you enjoyed your stay.We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon.Sincerely,Wassim Mushasha Guest Relations Manager

10/10 Excellent

Ariel, Rockville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is very comfortable and well located. Anton from the reception was amazing, very cordial and helpful. I would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Wassim Mushasha on 30 Sept,2023
Dear Ariel,Thank you for your sincere review and for giving us the chance to host you at ibis Jerusalem city center.It would be a pleasure to host you again in the future.Sincerely, Wassim MushashaGuest Relations Manager

8/10 Good

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
No complaints. All employees were helpful, breakfast was great, room was clean and comfortable. Great location close to places to eat and easy access to the old town. I would definitely recommend this hotel.
Stayed 6 nights in Sep 2023
Response from Wassim Mushasha on 17 Sept,2023
Dear Danilo, We are delighted by your kind words especially to the ones pertaining to our team members. We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved we hope to have the opportunity to host you again. Best Regards.Wassim MushashaGuest Relation Manager.

10/10 Excellent

Zoher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Wassim Mushasha on 11 Sept,2023
Dear Zoher,Thank you for your review, we are glad you enjoyed your stay with us. We hope to see you again in our hotels ibis Jerusalem City Center and ibis Styles Jerusalem city Center. Best Regards.Wassim MushashaGuest Relation Manager.

8/10 Good

Sharmila, Harrow

Travelled with partner
There was construction work that started at 7am in the morning.
Stayed 4 nights in Sep 2023
Response from Wassim Mushasha on 28 Oct,2023
Dear Sharmila, Thank you for the great review of our hotel! We appreciate your constructive comments as well. We are glad that you enjoyed your stay and hope to see you again very soon.Respectfully yours, Wassim MushashaGuest Relations Manager

2/10 Terrible

johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent and the staff are amazing and John at the breakfast center was great giving us lots of information about Jerusalem.im so happy to be able to experience such a great service from all the employees at Ibbis Center Hotel.Highly recommended great service and very friendly staff.
Stayed 11 nights in Aug 2023
Response from Wassim Mushasha on 10 Sept,2023
Dear Johnny,It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team.please contact us in order to find our what shortcoming and problems you have face in order to get the low score that doesn't match with your comments We certainly hope to have the privilege to serve you again in the near future. Sincerely,Wassim MushashaGuest Relations Manager

10/10 Excellent

SONIA

Stayed 1 night in Aug 2023
Response from Wassim Mushasha on 10 Aug,2023
Dear Sonia,Thank you for the amazing review score. We hope to see you and host you soon again at the IBIS Jerusalem city Center. Best regards, Wassim Mushasha Customer Relations Manager

6/10 Okay

dina

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Wassim Mushasha on 8 Aug,2023
Dear Dina,Thank you for your review and for giving us the chance to host you at ibis Jerusalem city center.It would be a pleasure to host you again in the future.Sincerely, Wassim MushashaGuest Relations Manager

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to visit the old city. Location is ideal and nice areas around.
Stayed 3 nights in Jul 2023
Response from Wassim Mushasha on 30 Jul,2023
Dear Juan,Thank you for your review, we are glad you enjoyed your stay with us. We hope to see you again in our hotels ibis Jerusalem City Center and ibis Styles Jerusalem city Center. Best Regards.Wassim MushashaGuest Relation Manager.

8/10 Good

lina

Stayed 1 night in Jul 2023
Response from Wassim Mushasha on 21 Jul,2023
Dear Lina,Thank you for your review and high score.We hope to see you soon again at the IBIS Jerusalem city Center. Best regards,Wassim Mushasha Customer Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great choice near Old City
Convenient location about a 10-minute walk to the Old City and a five-minute (or less) walk to the Jaffa-Center tram stop. The breakfast was an extremely extensive buffet, quite amazing. Cafes and bakeries and other restaurants nearby also add to the appeal. I would happily stay here again.
Stayed 4 nights in Jun 2023
Response from Wassim Mushasha on 15 Jul,2023
Dear Guest,Thank you for the kind words and comments. We are happy that your stay was an enjoyable one. We hope to see you soon again at IBIS Jerusalem City Center. Best regards Wassim Mushasha Customer Relations Manager

8/10 Good

jonathan, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Found IBIS Jerusalem City centre after a lot of research. The rooms are basic with a euro flair. The pictures shown on the website are accurate. They cater to younger and older guests. Our room could host 4 people. It was clean, beds are comfortable along with a strong ac. That’s most important. The hotel is located in a prime area in Jerusalem with plenty of restaurants and shops around it. The local tram stops near should you wish to take the train from Tel Aviv airport to Jerusalem. The morning breakfast is phenomenal and worth its price. This is an Israeli breakfast versus an American style. So many selections to choose from. All employees here were very accommodating and a special shout out to Anton! I highly recommend this hotel.
Stayed 1 night in Jul 2023
Response from Wassim Mushasha on 14 Jul,2023
Dear Jonathan,Thank you for taking the time and reviewing our hotel. Your informative comments are feedback will serve as an encouragement to Anton and the rest of the team.We are happy that your stay was an enjoyable one and we hope to see you soon again at IBIS Jerusalem City Center. Best regards,Wassim Mushasha,Customer Relations Manager

8/10 Good

Lehe

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location and nice small rooms.
Stayed 2 nights in Jul 2023
Response from Wassim Mushasha on 6 Jul,2023
Dear Lehe,Thank you for the review of our hotel! We are glad that you enjoyed your stay.We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon.Sincerely,Wassim Mushasha Guest Relations Manager

8/10 Good

Avraham

Stayed 2 nights in Jul 2023
Response from Wassim Mushasha on 25 Jul,2023
Dear Avraham,Thank you for the review of our hotel! We are glad that you enjoyed your stay.We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon.Sincerely,Wassim Mushasha Guest Relations Manager

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect place for us. Everything is walking distance including the tram. Police and soldiers everywhere. We felt safe walking at 3 am. The breakfast was excellent and had a large variety. I booked the room with the breakfast. Saved a lot of money. Clean and comfortable.
Stayed 9 nights in Jun 2023
Response from Wassim Mushasha on 28 Jun,2023
Dear Manuel, Thank you for your review and comments. We are happy that your stay was an enjoyable one. We hope to see you soon again at IBIS Jerusalem City Center. Best regards, Wassim Mushasha Customer Relations Manager

10/10 Excellent

juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the gates of the Old City and Dining restaurants !!!!!
Stayed 7 nights in Jun 2023
Response from Wassim Mushasha on 18 Jun,2023
Dear Juan,Thank you for the amazing review and kind comments. We wish to see you soon again at IBIS Jerusalem City Center .Best regards Wassim Mushasha Customer Relations Manager

10/10 Excellent

Gerardo

Stayed 7 nights in Jun 2023
Response from w on 9 Jul,2023
Dear Gerardo,Thank you for the review of our hotel! We are glad that you enjoyed your stay.We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon.Sincerely,Wassim Mushasha Guest Relations Manager

10/10 Excellent

Jesús, Lawndale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Wassim Mushasha on 19 Jun,2023
Dear Jesus,We are happy that your stay at IBIS Jerusalem City Center was an enjoyable one. We hope to see you soon again. Best regards, Wassim Mushasha

8/10 Good

martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, excellent location, very good breakfast!
Stayed 2 nights in Jun 2023
Response from Wassim Mushasha on 16 Jun,2023
Dear Martha,Thank you for the review and kind words.We hoped you enjoyed your stay at The IBIS Styles Jerusalem City Center. Looking forward to seeing you again. Best regards, Wassim Mushasha, Customer Relations Manager

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and good hotel
Hotel is in a great location, staff was very helpful and breakfast was really good If you get a double bed bear in mind beds are very small and rather hard. The room is also on the small side, but for us it was perfect We could hear the music from the street but it was not that loud.
Stayed 3 nights in Jun 2023
Response from Wassim Mushasha on 14 Jun,2023
Dear Paula,It was truly a pleasure having you as our guest and we are delighted by your glowing review. We appreciate your constructive comments as well. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team.We understand the noise issue but need to understand that our hotel is located in the heart of the city full of restaurants and other attractions.We certainly hope to have the privilege to serve you again in the near future. Sincerely,Wassim Mushasha

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Will return.
Stayed 5 nights in May 2023
Response from Wassim Mushasha on 13 Jun,2023
Dear Ben,Thank you for your review, we are glad you enjoyed your stay with us. We hope to see you again in our hotels ibis Jerusalem City Center and ibis Styles Jerusalem city Center. Best Regards.Wassim MushashaGuest Relation Manager.

10/10 Excellent

Jeonhoi

Liked: Cleanliness, staff & service, property conditions & facilities
Front Person was very kind
Stayed 2 nights in May 2023
Response from Wassim Mushasha on 4 Jun,2023
Dear Jeonhoi,It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team.We certainly hope to have the privilege to serve you again in the near future. Sincerely,Wassim MushashaGuest Relations Manager

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basically good, does what it says on the tin.
Stayed 4 nights in May 2023
Response from Wassim Mushasha on 30 May,2023
Dear Sam, We are happy that your stay with us was an enjoyable one.Sincerely,Wassim MushashaGuest Relations Manager

10/10 Excellent

Matthew

Stayed 1 night in May 2023
Response from Wassim Mushasha on 16 Jun,2023
Dear Matthew, We are happy that you enjoyed your stay with us at The IBIS Jerusalem City Center. We hope that you visit our hotel again soon. Best regards Wassim Mushasha Customer Relations Manager

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities
We were staying at this property for 3 nights. The bathroom door was broken and they couldn't fixe it. The soap dispenser fell off the wall and it is probably still laying on the bathroom floor. The reception sent maintenance guys but the are not capable of handling basic repairs. Location of the property is amazing!
Stayed 3 nights in May 2023
Response from Wassim Mushasha on 21 May,2023
dear Mrck,Thank you for your constructive feedback and comments. At Ibis Jerusalem City Center we strive to give the best service and experience to all our customers and we apologize for our shortcomings. We wish to host you again soon and serve you better in the future. Best regards, Wassim Mushasha, Customer's relations manager

8/10 Good

clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was third stay at this hotel and I find it absolutely fine. However, the one thing I find hard to accept is the unacceptable price charged for breakfast. 83 shekels, which is approximately £19. On my first morning I had a bowl of cereal, two croissant’s, a glass of orange juice and a cup of coffee. To charge 83 shekels for that is outrageous. For the rest of my stay I found a very good and reasonable priced coffee shop a short walk from the ibis hotel.
Stayed 5 nights in Apr 2023
Response from Wassim Mushasha on 3 May,2023
Dear Clifford,We appreciate your kind review and constructive feedback and comments.It's reasonable thatva hotel buffet breakfast which has a vast range of freashly prepared varieties of delicious food to be more expensive that À la carte food from a street coffe vendor .We hope to see you soon and ebjoy our hotel and breacfast in your next visit .Best regards .Wassim Mushasha Customer Relations Manager

4/10 Poor

Ilya, Germantown

Liked: Cleanliness
Stayed 5 nights in Apr 2023
Response from Wassim Mushasha on 21 May,2023
Dear Ilya,We are sorry you didn't enjoy your stay with us at the IBIS Jerusalem city Center. We hope to see you back again soon at our hotel and to serve you better in the future. Best regards, Wassim Mushasha Customer Relations Manager

10/10 Excellent

KENNETH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the friendliness of the staff. Jon was great in helping us out for breakfast in the morning. We enjoyed a nice chat with him everyday we were there.
Stayed 3 nights in Apr 2023
Response from Wassim Mushasha on 29 Apr,2023
Dear Kenneth,Thank you for the amazing review and kind words especially the ones pertaining to our team .At Ibis We strive to give the best service and experience to our guests, and we feel a great sense of accomplishment when we see that we accomplished our goals when we receive a review like yours.I will pass your kind words to John and his team as this will serve as a boost for them to keep excelling in their services. Best regards Wassim Mushasha Customer Relations Manager

10/10 Excellent

yosef seffi

Stayed 1 night in Apr 2023
Response from Wassim Mushasha on 18 Apr,2023
Dear Yousef Seffi , We are happy that your stay with us was an enjoyable one.Sincerely,Wassim MushashaGuest Relations Manager

10/10 Excellent

Michael

Liked: Cleanliness
Location and value cannot be beat
If you want a prime locale at a reasonable price, this Ibis is it! Jerusalem hotels can be very overpriced which makes this Ibis even more of a value. Be sure to find the Pergamon restaurant nearby.
Stayed 2 nights in Apr 2023
Response from Wassim Mushasha on 12 Apr,2023
Dear Michael, Thank you for the amazing review and kind words. We hope thatvyou enjoyed your stay with us at IBIS Jerusalem City Center. We stive to give our guests the best experience and we feel a great sense of accomplishment when we see that a guest loved his saty with us .We hope to see you agein soon .Best regards, Wassim Mushasha, Customer Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all around
Great location close to the Jaffa Gate, the tram and the new city restaurants and shopping areas. John was superb and provided quite a wonderful way to start the day at breakfast, where one will find a truly amazing assortment of Mediterranean style food. Room was well appointed with tea kettle and refreshing. Super clean. Friendly staff. Would recommend and return again.
Stayed 4 nights in Apr 2023
Response from Wassim Mushasha on 10 Apr,2023
Dear Guests, Thank you for your review, we are glad you enjoyed your stay with us. It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team.We certainly hope to have the privilege to serve you again in the near future. Sincerely,Wassim MushashaGuest Relations Manager

2/10 Terrible

Carolina

Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2023
Response from Wassim Mushasha on 24 Apr,2023
Dear Carolina, We're sorry you were unhappy Thanks for letting us know.please don't hesitate to tell us more about your experience at the hotel so we can improve our service.at Wassim.mushasha@accor.comWe definitely hope that this issues will not prevent you for coming back.Please feel to contact me should you return.I will make my utmost to ensure your stay will be a comfortable and memorable one.Yours sincerely,Wassim MushashaGuest Relations Manager

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Wassim Mushasha on 31 Mar,2023
Dear Anna,We are happy that your stay at IBIS Jerusalem City Center was an enjoyable one. Best Regards, Wassim Mushasha Customer Relations Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property was great! The location, staff, food, and rooms were great. In seconds you’re in the middle of cafe’s, restaurants, and shops. Minutes walk from old town. The only downsides were that our television did not function properly. We told staff and there was not much help provided in fixing the issue. Every 3-5 minutes the tv would switch off or go mute with the only resolution to switch off the tv, turn it back on, and go back to the channel you’re watching. We didn’t plan on watching too much of the tv, however there were movie channels which we did watch on some late nights. Secondly, the rooms get a little warm. this is easily fixed by opening the window. The temperature outside while we were staying was perfect. This is the third issue, the noise. Being city center, the only real issue is that it’s quite noisy. Aside from Shabbat, most evenings were loud. Having the window open for cool air only made the sound worse. for me, I slept with airpods in with the noise canceling on to help drown it out. So, if you’re looking for a hotel with great location, access, and staff, this is your choice. however be prepared to watch netflix if you’d like to watch something, open the window cause it’s hot, and sleep heavy because of some noise.
Stayed 4 nights in Mar 2023
Response from Wassim Mushasha on 27 Mar,2023
Dear Michael,Thank you for the comprehensive review, kind words and constructive feedback. Even though some problems arose during your stay we hope that your stay was an enjoyable one. We will relay all your comments tobthe responsible departments and we will make sure that they are handled accordingly. We hope to see you soon again at IBIS Jerusalem City Center. Best regards Wassim Mushasha Customer Relations Manager

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great breakfast! Best In Jerusalem!! Basic, comfortable and clean room. Toilet was a little dirt on arrival. But 4 nights comfortably slept.
Stayed 4 nights in Mar 2023
Response from Wassim Mushasha on 27 Mar,2023
Dear Deborah,Thank you for the amazing review and constructive feedback we will share your concerns with the related departments. We hope to see you soon again at IBIS Jerusalem City Center. Best regards Wassim Mushasha Customer Relations Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful relaxed stay and the staff was very friendly and helpful
Stayed 1 night in Mar 2023
Response from Wassim Mushasha on 24 Mar,2023
Dear Ruth,Thank you for the amazing review and kind words. At Ibis we strive to provide our guests the best service and experience, we truly feel a sense of accomplishment when we achieve this .We are happy that your stay at IBIS Jerusalem City Center was an enjoyable one. Best regards Wassim Mushasha Customer Relations Manager

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Easily assessable to the old city and bars and restaurants.
Stayed 1 night in Mar 2023
Response from Wassim Mushasha on 12 Mar,2023
Dear Deborah, Thano you for the amazing review and kind words. We are glad that you have enjoyed your stay with us and we hope to see you soon again. Best Regards, Wassim Mushasha, Customer Relations Manager

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Response from Wassim Mushasha on 5 Mar,2023
Dear Matt,We are happy that your stay with us was an enjoyable one.Sincerely,Wassim MushashaGuest Relations Manager

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was soooooo helpful
Stayed 4 nights in Feb 2023
Response from Wassim Mushasha on 2 Mar,2023
Dear Philip,We are happy that your stay with us was an enjoyable one .We hope to see you soon again at Jerusalem City Center .Best Regards Wassim Mushasha Customer Relations Manager

10/10 Excellent

Kathrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a 5-day family vacation at this property. We enjoyed its convenient location next to lots of amazing cafes and restaurants and vicinity to Old Town (15 min walk or very brief tram ride). The hotel and area around the hotel are very clean, safe, and accessible for individuals with mobility issues. The staff was always helpful and friendly. We would definitely stay at this property again.
Stayed 5 nights in Feb 2023
Response from Wassim Mushasha on 25 Feb,2023
Dear Kathrin,At the IBIS Hotel City Center we strive to give the best service and experience to our guests and we feel a great sense of accomplishment when we see a great review with the kind feedback that you gave us .We hope to see you soon again and enjoy your company withus again .Best regards Wassim Mushasha customer service manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the staff at the Hotel especially John he made every breakfast delightful.
Stayed 2 nights in Feb 2023
Response from Wassim Mushasha on 11 Feb,2023
Dear Erica,Thank you for the amazing review and kind words especially the ones pertaining to our staff. We hope to see you soon at one of our hotels in Jerusalem the IBIS Jerusalem City Center and IBIS Styles Jerusalem City Center. Best regards Wassim Mushasha, Customer Relations Manager

10/10 Excellent

Natalia

Stayed 2 nights in Jan 2023
Response from Wassim Mushasha on 22 Jan,2023
Dear Natalia,It was truly a pleasure having you as our guest and we are delighted by your glowing review.We certainly hope to have the privilege to serve you again in the near future. Sincerely,Wassim MushashaGuest Relations Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Excellent hotel, excellent position right in the city centre, close to the tram and restaurants. My third time there and would definitely book again.
Response from Wassim Mushasha on 6 Jan,2023
Dear Philip, Thank you for the amazing an kind words .We loved having you as a guest you certainly graced us with your presence. We know that we will see you soon again. Best regards Wassim mushasha Customer Relations Manager

10/10 Excellent

MARIO, ORLANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Staff very accommodating (except the bar tender). Location is amazing.
Response from Wassim Mushasha on 5 Jan,2023
Dear Mario, Thank you for the great review of our hotel! We appreciate your constructive comments as well. We are glad that you enjoyed your stay and hope to see you again very soon.Respectfully yours, Wassim MushashaGuest Relations Manager

8/10 Good

SONIA

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2022
Response from Wassim Mushasha on 26 Dec,2022
Dear Sonia,Thank you for the review of our hotel!We are glad that you enjoyed your stay.We thank you for being our guest and look forward to welcoming you again soon. Sincerely,Wassim Mushasha Guest Relations Manager

10/10 Excellent

Marta

Stayed 3 nights in Dec 2022

10/10 Excellent

Diana

Stayed 1 night in Dec 2022

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities
The website indicated that there was parking at the facility but, there was not parking at the facilities or near by.
Stayed 1 night in Dec 2022
Response from Wassim Mushasha on 5 Dec,2022
Dear Brian,We apologize for your dissatisfaction, we do our best to please our guests.The hotel's home page clearly sites that there is no parking facilities at the hotel and we make sure to inform any guests that inquire about the parking that there are non at the hotel.We hope to see you again in the future.Sincerely, Wassim MushashaGuest Relations Manager