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Reviews of The Market Courtyard - Jerusalem Suites

The Market Courtyard - Jerusalem Suites
Hacarmel 30, Jerusalem

Reviews

8.4

Very good

Rating 10 - Excellent. 99 out of 194 reviews" "
Rating 8 - Good. 53 out of 194 reviews" "
Rating 6 - Okay. 24 out of 194 reviews" "
Rating 4 - Poor. 13 out of 194 reviews" "
Rating 2 - Terrible. 5 out of 194 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Pinchos

Stayed 1 night in Jan 2024
Response from Hotel Staff on 9 Jan,2024
Thank you very much

10/10 Excellent

Pinchos

Stayed 1 night in Jan 2024
Response from Hotel Staff on 9 Jan,2024
Thank you very much

10/10 Excellent

Elisha

Stayed 1 night in Nov 2023
Response from Hotel Staff on 19 Dec,2023
תודה רבה

6/10 Okay

Sandra

Disliked: Cleanliness
The location is excellent and so is the hospitality from the person that greeted us. The property is nice on the outside and courtyard but the rooms are not what is shown in the pictures. It is worn down and kinda dirty. The bathtub was absolutely disgusting. We were disappointed since we were at least expecting a clean room and similar to the pictures online.
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Stayed 4 nights in Jul 2023

6/10 Okay

Avigail

Stayed 2 nights in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
Comfortable and central
This place is so well located, right in the action across the street from Mechane Yehudah. I requested a quiet room so had to carry our suitcases up 3 flights of stairs but it was worth it! And I liked the authenticity of the old building in Jerusalem stone and our cute balcony overlooking the residential lanes at the back. Totally cute! Suite was dated but comfortable and staff super friendly and helpful. Loved our stay!
Stayed 1 night in Jun 2023
Response from Hotel Staff on 24 Jun,2023
Thank you very much, we are glad you enjoyed your stay

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
Front door at apartment did not open properly. kitchen area very dirty, electric stove covered in dirt dirty bedsheets exposed plug socket Dont stay here

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and the studio has everything that is needed
Stayed 1 night in Apr 2023
Response from Hotel Staff on 6 May,2023
Thank you very much

4/10 Poor

Nicolás

Travelled with family and small children
Disliked: Cleanliness
The location is great. But it is really really noicy at night. I hated the fact that to tace a shower you need to turn on a water heater and wait 50 minutes for it to work. If i’d knew that I would have never stayed. They only clean if you ask, so is kind of not great. The area is good for food. They dont have a person on site 24 hrs. That sucks.
Stayed 3 nights in Apr 2023

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, may options for dining and shopping, we were 5 adults and we were super comfortable. Will definetly stay again if im in the area!
Response from Hotel Staff on 16 Apr,2023
Thank you very much for the positive review, we are glad you enjoyed your stay, we hope to accommodate you in the future.Kind Regards,Hotel Staff

10/10 Excellent

barak

Stayed 1 night in Apr 2023
Response from Hotel Staff on 13 Apr,2023
Thank You very much

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, amenities
Perfect location in front of the famous Yehuda Market. Great food next door. Convenient. Reasonably priced. Within walking distance to Old City. We will choose it again.
Stayed 1 night in Mar 2023
Response from Hotel Staff on 21 Mar,2023
Thank you

10/10 Excellent

Mo

Liked: Cleanliness, amenities, property conditions & facilities
as described, a place with character, well located, surprisingly quiet considering how close it is to the market, clean and comfortable and with very helpful staff and management.
Stayed 4 nights in Mar 2023
Response from Avraham on 19 Mar,2023
Thank you very much

6/10 Okay

Verified traveller

No communication
Location excellent. Room OK. I messaged my arrival details as asked and never received any info as to get key for room. Reception was closed. I was given no code for the safe. 30 mins wait for any help.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great location for family or friends
Very good and affordable place. Reception was always available. The only issue was that room was never cleaned even though we requested. Location is excellent.
Stayed 4 nights in Jan 2023
Response from Hotel Staff on 16 Jan,2023
Thank you

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, room comfort
We were visiting for the holidays and from the beginning everything was a WOW! The location is across from the Shuk but somehow Not noisy. The staff is exceptional both courteous and professional. The facilities are perfect and rooms feel like home. This is bu far the best hotel I have stayed at in Israel as far as customer service goes and if you're from the US you will feel right at home. I cannot recommend this hotel more!
Stayed 2 nights in Dec 2022
Response from Hotel Staff on 14 Dec,2022
Thank you very much

6/10 Okay

Frances, MIAMI

Travelled with family
Disliked: Cleanliness
Property was centralized, its in front of a major market named Machaneh Yehudah Market which is full of retail and food stores BUT....Please note, this is NOT a hotel, its an apartment and people live there. There are no elevators and 4 floors. There was no one in the office when we arrived and had to call and wait Pretty annoying and scary after a 12 hour flight. It was 7pm when we arrived. We had to wait in an alley for over 15 mins as the entrance is in the back ally. Also, Shabbat is celebrated on Fridays in the middle of the courtyard by the tenants so expect a few hours of singing and celebrating. We didn't mind it, but some may. The most disgusting part where the bed sheets and towels. They were dirty even when we asked for new ones. They are full of stains and dark marks which was repulsive. We where grossed out. Besides the location which was a positive, I would not stay here again. There are several Hotels in the area.

10/10 Excellent

DINA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice bathroom with bathtub and the balcony was very cute!
Stayed 1 night in Dec 2022
Response from Hotel Staff on 14 Dec,2022
Thank you very much

10/10 Excellent

Andrei

Liked: Cleanliness, amenities, property conditions & facilities
Great property,location,staff.Mr.Gruner is very helpful.I shall return!
Stayed 2 nights in Nov 2022
Response from Avraham on 23 Nov,2022
Thank you very much Andrei

4/10 Poor

Elisa

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The property is in a great location and the rooms are fine. The issue we’ve encountered was related to cleanliness: towels and bedsheets were dirty and we had to ask for new ones

2/10 Terrible

Carlos

Stayed 1 night in Oct 2022

6/10 Okay

Catherine

Travelled with group
Nice
The rooms were third floor walk up- there was no place to unpack the luggage from the car without blocking traffic on a narrow cobblestone street- cars behind us started a riot because we were trying to unload. It was very stressful. The ceilings are angled and limit the headspace. The sheets were pilled and bumpy- scratchy on the skin. There was a door in the room to a utility closet that was full of empty water bottles. The best thing about the stay was the view and the balcony- although one of our three rooms could not open balcony door at all. The interior of courtyard is very pretty. But no breakfast is available and because of the parking situation I would not stay here again. The front desk staff were very nice and accommodating. They helped carry our bags up three flights of stairs and very very friendly.
Stayed 1 night in Oct 2022

2/10 Terrible

Teresa

Stayed 2 nights in Oct 2022

8/10 Good

Jane

Stayed 2 nights in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Excellent Stay!
Wonderful location and value!
Stayed 2 nights in Sep 2022
Response from Hotel Staff on 3 Oct,2022
Thank you very much

4/10 Poor

Ora

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from Hotel Staff on 22 Sept,2022
Thank you for helping us improve.Every day we work to make it better than yesterday.You still welcome.Regards

8/10 Good

MIchal

Stayed 2 nights in Jul 2022

2/10 Terrible

Juan

Disliked: Cleanliness, amenities, property conditions & facilities
One of the filthiest hotel rooms I have ever stayed in my life, and I sleep in hotels 90 nights a year on average. First, the check in person was rude and discriminating as he stopped checking me in as soon as a pretty girl walks in and wants to check in speaking Hebrew... nice. Then when I finally arrive to the room, the floor is super filthy with dirt stains from others shoes. The light switches are GRIMMY, the bathroom is a mess and the worst... bed bugs.. and I have the pictures to show this. I asked for another room and the new reception person and her bad attitude complies while after inspecting the previous room and saying it is clean, that is the standard in this hellhole. The new room seems cleaner but... hairs on the most likely not replaced bedding ..... too late to change, slept one night fully clothed with my day clothes. Tossed them out and got the hell out of this place to a cleaner hotel... of course no refund for my unused night in this dump... stay away!
Stayed 2 nights in Jul 2022

10/10 Excellent

amichai

Liked: Cleanliness, room comfort
The rooms are big and clean, can fit with no problem a couple and 3 kids in the Livingroom. Great location - directly above the market - great for quick lunch, coffee, pubs, any other thing you can think of buying there (fruit, meet or whatever). The employees are very pleasant and helpful. Best value for money I had for many years
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Room comfort
Stayed 4 nights in Feb 2021

10/10 Excellent

Efrat

Travelled with family
Liked: Cleanliness, room comfort
Great!
Was excellent! Just a little problem. The fire alarm system was on at 5:00 in the morning and there was no one to turn it off....
Stayed 2 nights in Aug 2020

8/10 Good

Clara, Montreal

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Hospitality has been remarkable. happy place. Cold water here and there. Close to a beautiful market with bars and music.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Nov 2019

10/10 Excellent

Niv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much appreciate having a good-sized self contained flat that is so central (just across the street from Mahane Yehuda) and in such an interesting neighbourhood. The proprietors are friendly and as the accommodation is apartment-like just leave you to your own devices. The flat itself is very slightly run down, but very neat and tidy. It was excellent value for money and I would be happy to stay here again. Be warned though there is no lift and one might need to go up three flights of stairs to get to a room.
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything walkable. If your room is on the back side no street noise. Just a cool place to stay. Not five star but this place has charm.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Property is in a lively area of West Jerusalem and very easy access to restaurants and bars. Easy walk to old city and other sightseeing areas. Room clean and excellent hot water shower. Not enough heat in a cold suite. Friendly staff and helpful.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location; wonderful staff. Fully stocked kitchen. Great place to stay in Jerusalem. Nice walk to the Old City
Stayed 4 nights in Jan 2019

4/10 Poor

Kru, Seattle

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
We booked this place as the reviews were good but we're very disappointed. It's 4c outside and our heat didn't work. No one on staff available and they didn't respond to phone calls or messages. We could see our breath in the room which made for a very cold, sleepless night. On top of that the room was dirty and the floor seemed like it hadn't been cleaned in weeks. The bathroom drain didn't work thus our showers had to be extremely short to avoid flooding. A few other people were also having issues and couldn't get a hold of anyone for help. Maybe this was a one off but I can't recommend this place based on the experience we and others had.
Stayed 1 night in Jan 2019

6/10 Okay

Rahul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Helpful service but too many stairs with a stroller / suitcase. Room was a bit dated and also not great with a baby as we were in the eaves so scared of bumping baby's head. Also noise from market next door (exciting to explore) but also very noisy till late at night
Stayed 1 night in Jan 2019

8/10 Good

Christopher, London, UK

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a good value hotel with acceptable facilities and very friendly and helpful staff in a great location in Jerusalem but which can also be very lively at night. There are lots of stairs in this charming courtyard property. Take this into account when booking.
Stayed 10 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too noisy, no way to sleep, windows need to be sound proofed
Stayed 2 nights in Nov 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. staff spoke English. Easy access to Old City. Nearby parking
Stayed 2 nights in Oct 2018

10/10 Excellent

lor, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in great location
Spacious apartment in a really jice location. Opposite than than the Market and nearby the centre (about 20/30 min walking).
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The hotel is located in the center of the center, so its great. A little noisy but very clean, difficult for parking. We had a nice stay, thanks!!!!
Stayed 1 night in Jul 2018
Response from The Market Courtyard - Jerusalem Suites. on 6 Aug,2018
Thank you for your review, we are so pleased that you enjoyed the hotel and hope that we will have the pleasure of hosting you on many occasions in the future. Best regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very Fast Check in and Check out ! Clean room. Nice and spacious .
Stayed 1 night in Jan 2018
Response from The Market Courtyard - Jerusalem Suites. on 18 Jul,2018
Thank you for your review, we are so pleased that you enjoy the hotel and hope that we will have the pleasure of hosting you on many occasions in the future. Best regards, The Market Courtyard - Jerusalem Suites.

8/10 Good

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2018
Response from The Market Courtyard - Jerusalem Suites. on 24 Jun,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from The Market Courtyard - Jerusalem Suites. on 24 Jun,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Perfect location and the staff was friendly. Great stay. Thanks
Stayed 2 nights in Jun 2018
Response from The Market Courtyard - Jerusalem Suites. on 10 Jun,2018
Thank you for your review, we are so pleased that you enjoy the hotel and hope that we will have the pleasure of hosting you on many occasions in the future. Best regards,