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Reviews of Shangri-La Jinan

4.5 out of 5
Shangri-La Jinan
No. 106 Luoyuan Street, Lixia District, Jinan, Shandong

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful, easy to find everything.
Stayed 1 night in Feb 2024

10/10 Excellent

Alfred, Adrian, MI 49221, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recovered my lost passport with the hotel staff’s help. Very much appreciated!!!
Stayed 1 night in Oct 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Sep 2023

10/10 Excellent

kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very good
Stayed 1 night in Aug 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Shangri-La in Jinan
Excellent location. Has commanding view over a large plaza, which is just next to Jinan's famous Baotu Spring. Great hotel with excellent service and physical facilities.
Stayed 4 nights in Oct 2019
Response from Selina on 3 Dec,2019
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La hotel, Jinan. Our hotel is located in the center of the city ,nett to Baotu Spring , Daming Lake and other famous scenic spot.We are very glad to know that our service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with clean, friendly and helpful English Speaking staff. Breakfast has a lot of variety with excellent quality.
Stayed 1 night in Jun 2019
Response from lisa on 17 Jun,2019
Dear guest ,Thank you for taking the time to share your feedback regarding your recent stay with us at shangri-la hotel,Jinan.We are very glad to know that our staff and service helped inmaking your visit enjoyable. we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from lisa on 27 May,2019
Dear Guest,Thank you for your stay with us at Shangri-La Hotel,Jinan.We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantlyimprove our quality even further as we hope to exceed overand beyond our guest expectations. Thank you!Thank you once again, we look very much forward towelcoming you back in the future. Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent, the staff are very friendly and knowledgeable about local points of interests and restaurants.
Stayed 2 nights in May 2019
Response from Renee Gao on 23 May,2019
Dear guest ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

6/10 Okay

Zhen

The location and service is great. There is a square nearby and the hotel sent fruits to the room . But the room itself is not that good as there was smell in the room I stayed (which was said being a non-smoking room).
Stayed 1 night in Jan 2019
Response from Joyce.Zhang on 11 Mar,2019
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us .We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
The stuff service is horrible, even it is a new hotel.
Stayed 2 nights in Dec 2018
Response from Renee on 24 Apr,2019
Dear Guest ,Thank you for taking the time to express your thoughts andconcerns.We are very sorry that you experienced inconvenience due to the service. We hope you'd give us a chance in the future to show you how great our hotel is, and look forward to welcoming youback to our hotel again. Thank you!Sincerely,Renee.

10/10 Excellent

Mark, Myanmar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and restaurants. Beautiful and well appointed. Staff very helpful and bed really comfortable.
Stayed 2 nights in Nov 2018
Response from Renee on 24 Apr,2019
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel,Jinan.We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to providecomfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Not worthy the money, poor service
The hardware of hotel is OK,, but the service level is extremly poor. Especially the staff, femal staff at the check in desk need some basic manors training.
Stayed 2 nights in Jul 2018
Response from Karen. Wei on 26 Jul,2018
"Thank you for staying at Shangri-La Hotel, Jinan. Appreciate your good comments. To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We are very sorry to hear that the poor perfomance of the staff in this case, we have failed in our primary endeavor to ensure you receive flawless service expected of us. I have already shared your comments with the concerned department heads for improvement in the future.

10/10 Excellent

George, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is great place to live if you want to have a tour in Jinan.
Stayed 1 night in Jul 2018
Response from Karen. Wei on 26 Jul,2018
Thank you for staying at Shangri-La Hotel, Jinan. Appreciate your good comments. To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.

8/10 Good

Fred, San Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Brand new property, good location
4 stars and not 5 because staff is still in need of much training. Excellent property for location, cleanliness (it's brand new), and the room as well appointed. Good breakfast, but overpriced (By Chinese standards). Would go back
Stayed 1 night in Jan 2018
Response from Karen.Wei on 26 Jul,2018
Dear guest, Warm greetings from Shangri-La Hotel, Jinan! Thank you for choosing to stay at the Shangri-La Hotel, Jinan. We received your valuable feedback and I appreciate you taking the time to share your experience. Without constructive criticism from our loyal guests, such as yourself, it is impossible for our company to measure the quality of the services provided. We are very sorry to hear that the service is not to your satisfaction, we have failed in our primary endeavor to ensure you receive flawless service expected of us. I have already shared your comments with the concerned department heads for improvement in the future.

8/10 Good

PAK HIN

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

ZHAOHUA

Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
這是一家較有名氣的洒店，管理上有一定的水平，早餐的食物品種也多，可惜仍不及杜拜的品種多。而服務員的態度，仍然有改善空間！
Stayed 2 nights in Jan 2020

10/10 Excellent

Hsia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Kwang ho

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Sau Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2019
Response from Selina on 3 Dec,2019
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La hotel, Jinan. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Yu Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from lisa on 26 Aug,2019
尊敬的客人，您好！感谢您对本酒店给予的积极评价，您对我们的肯定，是鼓舞我们不断进步的动力。再次感谢您的宝贵时间，真诚地希望不久的将来能再次与您相聚在济南香格里拉大酒店！

8/10 Good

Tsutomu

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
従業員が少ない？
サービスに対する対応が非常に遅い。
Stayed 3 nights in Aug 2019
Response from Lisa on 26 Aug,2019
尊敬的客人您好，非常感谢您对济南香格里拉大酒店做出好评！我们为您准备了精致的美食和热情专业的服务，令旅途尽善尽美。期待您再次选择入住济南香格里拉大酒店！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好！
早餐、健身游泳池、前台、房間設備都不錯，是个商務出差的理想選擇！
Stayed 2 nights in Jul 2019
Response from renee on 4 Aug,2019
尊敬的客人您好，非常感谢您对济南香格里拉大酒店做出好评！我们为您准备了精致的美食和热情专业的服务，令旅途尽善尽美。期待您再次选择入住济南香格里拉大酒店！

10/10 Excellent

TU SHU YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常值得推薦的好飯店沒有再給那個香格里拉
非常值得推薦的好飯店沒有再給那個香格里拉
Stayed 6 nights in Jun 2019

10/10 Excellent

HO HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Renee gao on 23 May,2019
Dear guest ,Thank you for taking the time to share your valuable feedbackwith us.We are delighted to know that you enjoyed your stay with us made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Neko, Japan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方も親切で部屋もきれいであり、快適に過ごせました。済南都心部の観光名所にも近いです。
Stayed 1 night in Mar 2019
Response from Joyce.Zhang on 21 Mar,2019
Dear Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel,Jinan.We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thank you!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff.
Stayed 1 night in Oct 2018
Response from Joyce.Zhang on 11 Mar,2019
Dear Guest,Thank you for your stay with us at Shangri-La Hotel,Jinan.We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantlyimprove our quality even further as we hope to exceed overand beyond our guest expectations. Thank you!Thank you once again, we look very much forward towelcoming you back in the future. Thank you!

8/10 Good

K.Car

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
十分滿意，房間整潔，但離泉城廣場看似對面，但實是要繞過一段路再過馬路。服務員態度好，床十分舒適，温度也可調夠
Stayed 3 nights in Feb 2019
Response from Joyce.Zhang on 11 Mar,2019
尊敬的客人，您好！非常感谢您光临济南香格里拉大酒店，并与我们分享您的体验。香格里拉一直秉承发自内心的待客之道，为我们的客人创造难以忘怀的美好经历。您对我们的肯定，是鼓舞我们不断进步的动力。再次感谢您的宝贵时间，真诚地希望不久的将来能再次与您相聚在济南香格里拉大酒店！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 친절하고, 깨끗하고 좋았습니다. 다음여행에서도 꼭 다시 숙박하고 싶습니다. 많은 분들이 이용하였으면 좋겠습니다
Stayed 1 night in Jan 2019
Response from Joyce.Zhang on 11 Mar,2019
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel,Jinan.We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to providecomfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價錢與房間質素成正比
位置方便，附近有不少食肆，房間清潔，雖然安排的第一個房間有異味，但經反映後能夠給我們馬上更換。由於入住的其中一晚是我的生日，酒店安排了蛋糕、水果、朱古力及生日卡，給我很大的驚喜。
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Renee on 24 Apr,2019
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel,Jinan.We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guestcomments very seriously and always strive to providecomfortable and friendly accommodations.Thank you again for your feedback and support and we lookforward to welcoming you back in the near future. Thankyou!

10/10 Excellent

YIZHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间环境不错，浴具也很舒服。正对着泉城广场，离各景点也都不远。舒适的出行体验。
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
五星级的服务
觉得服务挺不错的，入住的当天晚上房间的空调太冷了，怎么调都调不了。打电话到客房中心，那时已经是晚上10点了，一下子就让两个专业维修人员过来修。他们修好已经是差不多晚上10点半了。真是谢谢这么好的服务，要不然一家人要冷一个晚上了。
Stayed 2 nights in Jul 2018
Response from Karen Wei on 2 Aug,2018
尊敬的客人，您好！非常感谢您光临济南香格里拉大酒店，并与我们分享您的美好入住体验。香格里拉一直秉承发自内心的待客之道，为我们的客人创造难以忘怀的美好经历。您对我们的肯定，是鼓舞我们不断进步的动力。再次感谢您的宝贵时间，真诚地希望不久的将来能再次与您相聚在济南香格里拉大酒店！

8/10 Good

Wai Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適方便的酒店
新建的酒店，有地下商店街，但因尚未完工，未能享受。
Stayed 2 nights in Jun 2018
Response from Karen Wei on 23 Jun,2018
尊敬的客人，您好！很抱歉现在才回复您。非常感谢您光临济南香格里拉大酒店，并与我们分享您的感受和见闻。酒店现已正常运营，设施及服务已非常完善，真诚地希望不久的将来能再次与您相聚在济南香格里拉大酒店！

10/10 Excellent

ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好，早餐极其丰富，地理位置极佳，周边离著名景点趵突泉还有很多大型商场非常近
Stayed 1 night in May 2018
Response from Karen Wei on 23 Jun,2018
尊敬的客人，您好，感谢您入住济南香格里拉大酒店。酒店位于市中心位置，毗邻泉城广场。距离趵突泉，大明湖等景区步行仅需十分钟。无论是静坐大堂慢慢享受一段下午悠闲时光，还是伫立窗前欣赏泉城广场全景，都给你不一样的泉城新体验。希望在不久的将来，与您再次相聚于此。

10/10 Excellent

Pun Chi Chi, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新簇的酒店 Spa超平又舒服 地理位置優越 交通方便
我自己一個去濟南玩 這家酒店很新又舒服 為客人提供4枝水和兩枝特別飲料 驚喜 職員有禮貌 工作認真 每天有幾段時間為我補充日用品 而且Room service食品也不錯 我好喜歡
Stayed 2 nights in Apr 2018
Response from Karen.Wei on 26 Jul,2018
尊敬的客人，您好！非常感谢您光临济南香格里拉大酒店，并与我们分享您的美好入住体验。香格里拉一直秉承发自内心的待客之道，为我们的客人创造难以忘怀的美好经历。您对我们的肯定，是鼓舞我们不断进步的动力。再次感谢您的宝贵时间，真诚地希望不久的将来能再次与您相聚在济南香格里拉大酒店！